Awful experience called and Ordereda big Dinner box got a thin tossed pizza Not once but twice called Scott ((manager )thought he was gonna correct it and made the same mistake over again then tried to return it the next day and wanted to give me a discount off of it. Worst experience ever will not return.!!
Food: 1
Service: 1
Josh H
This PizzaHut slaps and I love that the staff is always so nice and orders are made at lighting pace. Always a fan favorite and a family pleaser. Thanks for saving me so much time on a hard day everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Hut Bundle
Sabrina Jones
This review is for Joe. Ever since my fiancé, Frank and I, have lived in Palmyra, Joe has always gone above and beyond for customer service whenever we come in to order. Joe is always so kind and a pleasure to encounter. My family and I want to thank him for his wonderful service and we wish him the best. Love The Oranges’.
Food: 5
Service: 5
Jeziel Reyes
Bro i got shorted on sides 4 times now
Bob Burgeress
This pizza hut used to be nice. But this one manager or employee (refused to say his name). I am not sure if he has a vendetta against minorities, but I do not feel welcomed or comfortable whenever I sadly have to interact with him. He is a middle aged white man. With facial hair. Why does he have to make picking up a pizza a hard and awkward time? As a regular, I almost became Used to this level of abuse, but then I went to another Pizza Hut and I’m like this isn’t how it’s supposed to be at all. I have nothing against the guy, but I must’ve done something to upset him (be the wrong skin tone sorry) . I would totally take him to my group therapist. Honestly, if I can be on good terms with the Pizza Hut guy Then that’s great, but I feel like his personal prejudice(s) would get in the way of that. Even though he hates my guts in my opinion, for no apparent reason, I wish I’m nothing but love and happiness. I will be coming back to this Pizza Hut, even if it makes him uncomfortable. Life is too short. Sounds like a personal problem for him lol, But I would like a personal pan pizza for me
Atmosphere: 1
Food: 3
Service: 1
Jorge Pedroza Ospino
Date/Time: July 3, 2025 at 7:21 PM
I had one of the most unacceptable customer service experiences I've ever encountered at this location. Upon walking in, the manager—a middle-aged white male—offered no greeting or acknowledgment and displayed a cold, hostile demeanor. I ordered a large cheese pizza, a large pepperoni pizza, and a 2-liter soda. He charged me $48.21, without mentioning any of the clearly advertised deals ($9.99 for one large pizza, $19.99 for two).
When I returned and calmly questioned the price, he told me, “You didn’t ask for the deal, so I didn’t give it to you,” and refused to issue a refund. He would not provide his name and claimed corporate complaints wouldn’t affect him because it’s a franchise. He even threatened to call the police—despite me remaining composed—an intimidation tactic that felt racially charged. He also never gave me the soda I paid for.
This is more than poor service—it’s deceptive pricing, refusal to honor promotions, and behavior that borders on discrimination. This individual is misrepresenting the Pizza Hut brand and mistreating customers. I strongly urge corporate to investigate and take swift action.
Atmosphere: 1
Food: 2
Service: 1
Josh Berry
The interior is updated but still brings a sense of nostalgia. They still do the Book It! program. The employees here are very nice. Not many folks eat inside, I usually order take out and pull my car up to the drive through window to pay and pickup.
Atmosphere: 5
Food: 5
Service: 5
Melissa Homer
Staff was definitely rude. Tried to buy a drink and couldn’t get anyone to come back out. The food was good though.
Atmosphere: 1
Food: 5
Service: 1
Rob Baker
Mom meats pizza yum
HOWARD THOME
For being so old like I knew back in the 80s the atmosphere and the food is still the same awesome!!!!!
Very nice inside with lots of parking outside...one of the last sit-down pizzahuts left..hope it sticks around for awhile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Large Thin Pepperoni Lovers, Pepperoni Pan Pizza, Large Plain Pizza
Joe Hoover
Ordered a pizza ahead of time and it was ready to go in 15 minutes. Tasted great! 🍕
WanderingInTheWild
Right off the bat I'll admit I've never dined in here, so I can't really comment on the service too much. Atmosphere seems nice, and the staff were always friendly when I did pick up orders.
As for the food! The food is phenomenal, I don't know if the pizza is this good at every pizza hut (only have ever ordered from this pizza hut) but the food at this establishment is truly awesome.
Personally, in my 21 years of being alive, pizza has always just been pizza to me, it never really has mattered to me where its ordered from nothing ever stood out to me. Until I ordered from this place, this place has consistently given its best effort in making my pizza and I can confidently say every pizza I've ever ordered has been the best that I've had compared to other pizza chains. I've finally found a pizza place I prefer to order from and thats this pizza hut, its close by, offers quality and consistensy.
One thing thats always stood out to me, being a single guy, I usually have left overs, when reheating said leftovers even 2-3 days later. THE CRUST IS STILL SOFT AND TASTES GREAT!!! That to me speaks volumes in their quality, I've never had a pizza from anywhere else that I reheated the next day and the crust wasn't rock solid.
So I for one am greatly impressed with this establishment, and think the staff should be very proud of their commitment to it. Wonderfully done guys. To anyone considering this place, I highly recommend it!
Lastly, the marinera is soooo good, usually don't care for it as a dipper, but their marinera is great with breadsticks/cheesticks! Very rich and sweet taste! Best when warm/hot.
Awful experience called and Ordereda big Dinner box got a thin tossed pizza Not once but twice called Scott ((manager )thought he was gonna correct it and made the same mistake over again then tried to return it the next day and wanted to give me a discount off of it. Worst experience ever will not return.!!
Food: 1
Service: 1
This PizzaHut slaps and I love that the staff is always so nice and orders are made at lighting pace. Always a fan favorite and a family pleaser. Thanks for saving me so much time on a hard day everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Hut Bundle
This review is for Joe. Ever since my fiancé, Frank and I, have lived in Palmyra, Joe has always gone above and beyond for customer service whenever we come in to order. Joe is always so kind and a pleasure to encounter. My family and I want to thank him for his wonderful service and we wish him the best. Love The Oranges’.
Food: 5
Service: 5
Bro i got shorted on sides 4 times now
This pizza hut used to be nice. But this one manager or employee (refused to say his name). I am not sure if he has a vendetta against minorities, but I do not feel welcomed or comfortable whenever I sadly have to interact with him. He is a middle aged white man. With facial hair. Why does he have to make picking up a pizza a hard and awkward time? As a regular, I almost became Used to this level of abuse, but then I went to another Pizza Hut and I’m like this isn’t how it’s supposed to be at all. I have nothing against the guy, but I must’ve done something to upset him (be the wrong skin tone sorry) . I would totally take him to my group therapist. Honestly, if I can be on good terms with the Pizza Hut guy Then that’s great, but I feel like his personal prejudice(s) would get in the way of that. Even though he hates my guts in my opinion, for no apparent reason, I wish I’m nothing but love and happiness. I will be coming back to this Pizza Hut, even if it makes him uncomfortable. Life is too short. Sounds like a personal problem for him lol,
But I would like a personal pan pizza for me
Atmosphere: 1
Food: 3
Service: 1
Date/Time: July 3, 2025 at 7:21 PM
I had one of the most unacceptable customer service experiences I've ever encountered at this location. Upon walking in, the manager—a middle-aged white male—offered no greeting or acknowledgment and displayed a cold, hostile demeanor. I ordered a large cheese pizza, a large pepperoni pizza, and a 2-liter soda. He charged me $48.21, without mentioning any of the clearly advertised deals ($9.99 for one large pizza, $19.99 for two).
When I returned and calmly questioned the price, he told me, “You didn’t ask for the deal, so I didn’t give it to you,” and refused to issue a refund. He would not provide his name and claimed corporate complaints wouldn’t affect him because it’s a franchise. He even threatened to call the police—despite me remaining composed—an intimidation tactic that felt racially charged. He also never gave me the soda I paid for.
This is more than poor service—it’s deceptive pricing, refusal to honor promotions, and behavior that borders on discrimination. This individual is misrepresenting the Pizza Hut brand and mistreating customers. I strongly urge corporate to investigate and take swift action.
Atmosphere: 1
Food: 2
Service: 1
The interior is updated but still brings a sense of nostalgia. They still do the Book It! program. The employees here are very nice. Not many folks eat inside, I usually order take out and pull my car up to the drive through window to pay and pickup.
Atmosphere: 5
Food: 5
Service: 5
Staff was definitely rude. Tried to buy a drink and couldn’t get anyone to come back out. The food was good though.
Atmosphere: 1
Food: 5
Service: 1
Mom meats pizza yum
For being so old like I knew back in the 80s the atmosphere and the food is still the same awesome!!!!!
Restaurantji Recommends
Very nice inside with lots of parking outside...one of the last sit-down pizzahuts left..hope it sticks around for awhile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Large Thin Pepperoni Lovers, Pepperoni Pan Pizza, Large Plain Pizza
Ordered a pizza ahead of time and it was ready to go in 15 minutes. Tasted great! 🍕
Right off the bat I'll admit I've never dined in here, so I can't really comment on the service too much. Atmosphere seems nice, and the staff were always friendly when I did pick up orders.
As for the food! The food is phenomenal, I don't know if the pizza is this good at every pizza hut (only have ever ordered from this pizza hut) but the food at this establishment is truly awesome.
Personally, in my 21 years of being alive, pizza has always just been pizza to me, it never really has mattered to me where its ordered from nothing ever stood out to me. Until I ordered from this place, this place has consistently given its best effort in making my pizza and I can confidently say every pizza I've ever ordered has been the best that I've had compared to other pizza chains. I've finally found a pizza place I prefer to order from and thats this pizza hut, its close by, offers quality and consistensy.
One thing thats always stood out to me, being a single guy, I usually have left overs, when reheating said leftovers even 2-3 days later. THE CRUST IS STILL SOFT AND TASTES GREAT!!! That to me speaks volumes in their quality, I've never had a pizza from anywhere else that I reheated the next day and the crust wasn't rock solid.
So I for one am greatly impressed with this establishment, and think the staff should be very proud of their commitment to it. Wonderfully done guys. To anyone considering this place, I highly recommend it!
Lastly, the marinera is soooo good, usually don't care for it as a dipper, but their marinera is great with breadsticks/cheesticks! Very rich and sweet taste! Best when warm/hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Garlic, Marinara, Cheese Sticks, Meat Lovers Pizza and Pepperoni Pizza, Meat Lover's Pizza, Triple Chocolate Brownie, Ultimate Hut Bundle, Pepperoni Lover's Pizza, Breaded Boneless Wings
Used to love the place but the app and online doesn't work they are always out of exactly what you want it's just a mess. The mighty have fallen.
Atmosphere: 1
Food: 5
Service: 1
Great Pizza as always!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
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