The absolute worst customer service.No wonder these fast food places are going out of business.This location is a joke!
Food: 1
Service: 1
Bliss Holdings
Just left this restaurant this Wendy needs to train their staff to be a lot more courteous when they’re dealing with customers. The kid working drive-through just doesn’t have the personality or understand what customer service means. The young kids that are working here. I know it’s a tough job but it’s the job you chose so you should do it politely. Very disappointed in the service I received this evening.
Atmosphere: 1
Food: 2
Service: 1
Will Leader
Went after work. Went through the drive thru and waited about 3 minutes just to get someone to tell me they’ll be right with me. I said I understand because that’s pretty normal. Waited about 10 minutes and nobody came at all. Eventually just drove off and went elsewhere
Atmosphere: 1
Food: 1
Service: 1
Francisco Urquidi
Nice people that work there and great service, we won a free coffee cause they didn't had it prepared when I asked for.Great costumer service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chilli Grilled Chicken Ranch Wrap, Burger and Fries, French Fries
Michael
Wendy's and most fast food spots will be hit or miss, and it is very location and staff dependent.I'll say that at around 8:40pm on a Tuesday night, I put in a mobile order for a Dave's Double and a small chili when I was about a 5 minute drive away, and it was delivered to me after about a 5 minute wait in the drive through.The employee acknowledged my presence when I drove up to the speaker and told me that they would be right with me. Afterwards, they apologized for the wait, which I felt wasn't necessary since it's called fast food, not instant food. They were very polite.At that time, there weren't many customers, so I'm assuming there weren't as many workers as well, yet they still delivered hot and good tasting food. The burger developed a nice crust on both sides that enhanced its flavor without tasting burnt, and the ingredients felt fresh. The chili was hot and warmed up my soul. I forgot to ask for saltine crackers, but they included them anyway.
Atmosphere: 4
Food: 4
Service: 5
giorgi gigauri
Very bad service and they are not sober and
Atmosphere: 1
Food: 1
Service: 1
Larry C
The employees don't want to be there, and it shows. Quality and accuracy is erratic at best.
Food: 2
Service: 1
Adam Finnefrock
Even the premium burger was dry. Staff too busy talking to each other to take orders.
Worst Wendy’s I have ever been to. I go there once or twice a week. 5 out of the past 6 times I’ve been there the order has been completely wrong!! The staff is incompetent along with management.
Atmosphere: 1
Food: 4
Service: 1
cjpmugsr999
Daytime manager is a moron! Employees not much better. Got a 1.5" rind instead of a piece of lettuce. When called on about it, manager just said "that's the way it comes".Parking: its a parking lot!!
Atmosphere: 1
Food: 1
Service: 1
Oscar Torres
Always run out of
Atmosphere: 3
Food: 4
Service: 2
Molly Cohen
Location doesn’t have breakfast.
Antonio Scanzello
At 11:45 am this morning 2/17/2024I ordered a Dave’s single combo and a baconator at the Malvern, PA location drive thru. Both burgers were overcooked and cold the fries were cold and salty.Totally dissatisfied!
The absolute worst customer service.No wonder these fast food places are going out of business.This location is a joke!
Food: 1
Service: 1
Just left this restaurant this Wendy needs to train their staff to be a lot more courteous when they’re dealing with customers. The kid working drive-through just doesn’t have the personality or understand what customer service means. The young kids that are working here. I know it’s a tough job but it’s the job you chose so you should do it politely. Very disappointed in the service I received this evening.
Atmosphere: 1
Food: 2
Service: 1
Went after work. Went through the drive thru and waited about 3 minutes just to get someone to tell me they’ll be right with me. I said I understand because that’s pretty normal. Waited about 10 minutes and nobody came at all. Eventually just drove off and went elsewhere
Atmosphere: 1
Food: 1
Service: 1
Nice people that work there and great service, we won a free coffee cause they didn't had it prepared when I asked for.Great costumer service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chilli Grilled Chicken Ranch Wrap, Burger and Fries, French Fries
Wendy's and most fast food spots will be hit or miss, and it is very location and staff dependent.I'll say that at around 8:40pm on a Tuesday night, I put in a mobile order for a Dave's Double and a small chili when I was about a 5 minute drive away, and it was delivered to me after about a 5 minute wait in the drive through.The employee acknowledged my presence when I drove up to the speaker and told me that they would be right with me. Afterwards, they apologized for the wait, which I felt wasn't necessary since it's called fast food, not instant food. They were very polite.At that time, there weren't many customers, so I'm assuming there weren't as many workers as well, yet they still delivered hot and good tasting food. The burger developed a nice crust on both sides that enhanced its flavor without tasting burnt, and the ingredients felt fresh. The chili was hot and warmed up my soul. I forgot to ask for saltine crackers, but they included them anyway.
Atmosphere: 4
Food: 4
Service: 5
Very bad service and they are not sober and
Atmosphere: 1
Food: 1
Service: 1
The employees don't want to be there, and it shows. Quality and accuracy is erratic at best.
Food: 2
Service: 1
Even the premium burger was dry. Staff too busy talking to each other to take orders.
Food: 2
Service: 2
Very nice staff and manager. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
This location is always empty.
Restaurantji Recommends
Worst Wendy’s I have ever been to. I go there once or twice a week. 5 out of the past 6 times I’ve been there the order has been completely wrong!! The staff is incompetent along with management.
Atmosphere: 1
Food: 4
Service: 1
Daytime manager is a moron! Employees not much better. Got a 1.5" rind instead of a piece of lettuce. When called on about it, manager just said "that's the way it comes".Parking: its a parking lot!!
Atmosphere: 1
Food: 1
Service: 1
Always run out of
Atmosphere: 3
Food: 4
Service: 2
Location doesn’t have breakfast.
At 11:45 am this morning 2/17/2024I ordered a Dave’s single combo and a baconator at the Malvern, PA location drive thru. Both burgers were overcooked and cold the fries were cold and salty.Totally dissatisfied!
Food: 1
Service: 3