Giordano's Pizza House

Great pizza and calzones. Place is not much to look at but food makes up for it. I will definitely be returning to try other items.

Vegetarian options: Pasta, pizza and some appetizers.

Atmosphere: 3

Food: 4

Service: 4

Pizza was the best thing about this place the guy making pizza tonight really.know what he is doing can tell he's from new York great crust perfectly cook and great conversation with him definitely will be back on the account that he is making pizza !!!!!!!!!

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Chicago Style Pizza, Deep Dish Pizza

My family and I have been ordering from Giordano‘s for over the past 10 years. Pete, who used to be the owner would make his pizzas exceptionally well, especially the stuffed pizzas, they would be perfectly made without any juice dripping through the bottom they would have adequate amounts of sauce and cheese and would be evenly distributed throughout the pizza. Also, the crust was very Well done where it was braided and then brushed With butter and layered wheat pieces of garlic all over the crust.

Yesterday decided we’re gonna have Stuffed pizza for dinner. I called Giordano‘s on an unfamiliar voice answered the phone. Reed then ordered our pizza and I went for pick up when I got there, I did not recognize a single person Who was working. I asked for Pete, who is a staple at that establishment, I was told that he is in the back – And was lied to – Pete is never in the back as he is a front facing person And likes to interact with his customers.

I talked to the person making the pizzas, and he was very nice. However, when he Pulled my second pizza out of the oven. It was dripping juice everywhere, he then placed it into the boxes and handed it to me. I paid my bill and I left. I even left them a $10 tip.

I took the pizzas home and as soon as we open the boxes, everyone was frustrated because this was not the pizzas that we had grown accustomed to for the past 10 years. The crust was exceptionally thick on top and felt like bread around the edges. It was not done the way Pete would do it. Clearly there was staffing missing and also there was sauce that was missing. He did not help that liquid from the side of the pie was not all over my table as it had soaked through the box and damaged The table.

I called back to the establishment today to let them know that the quality of the pizza was not what we had been used to.

I asked to speak to Pete – and once again was lied to by the staff, they stated that he was Stepped outside.

I explained everything that had went wrong to The same person I had ordered the pizzas From yesterday and I asked if the restaurant had been sold.

Yes, it had been sold

After telling the person not a phone about the bad quality of the food And our disappointment and damaging of my table, all I get was a “thank you” And then I was disconnected.

It’s safe to say that these people who are running this place, the new owners do not care about their patrons. Do not care to offer Apologies for bad food and customer service and are more than happy to take your money.

We will not be coming back anytime soon, And I will be sure to inform everyone about this terrible customer service.

Update - I was called after my post and was explained to that Pete is working in the Kitchen, they were super nice. And explained that the pizza leaking happens at times, which I do understand..I was offered a credit. I can’t argue with this response. And I appreciated the phone call, but it should have not taken a bad review to get good customer service. Give them a try and be the judge for yourself.

Atmosphere: 2

Food: 1

Service: 2

Best pizza in the area , reminds me of New York

Atmosphere: 5

Food: 5

Service: 5

Vegetarian options: Pizza pastas mozzarella sticks mushrooms

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Knots, Salads, Calamari Marinara, Chicken Marsala

Made me wait 25 minutes later than originally told and wouldn’t update me on anything.

Atmosphere: 1

Food: 3

Service: 1

Ordered food with a fruit punch drink. I received my delivery with an orange soda instead of a fruit punch. When I called to let them know about their mistake they screamed at me that they do not sell fruit punch. If you don’t sell fruit punch don’t have it on the Uber eats menu.. Check yourself guys being nasty and rude to paying customers is unacceptable! Maybe calling the customer and letting them know you don’t have what they want would have been the proper response. You just lost a customer.

Atmosphere: 1

Food: 1

Service: 1

Get takeout from here and lot and it’s hit or miss! When it’s good, it’s great! But 50% of time they don’t read the directions for things like no onions on salad or salad dressing choice. And they make the chicken cheesesteak different every time.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Buffalo Chicken Cheesesteak, Chicken Marsala

Bad service. The guys in there can’t view delivery orders properly making it difficult for drivers.

Atmosphere: 1

Food: 1

Service: 1

Food was excellent but there were two roaches on the white picture under the mural. They were live roaches

Atmosphere: 1

Food: 5

Service: 3

Great value on their subs. $12.99 16" can't be touched anywhere. Good quality

Roaches. One crawled on the table while we were eating. Told one of the servers, she said she was going to tell her manager. The manager never approached us and never acknowledged the roach. We left immediately!

Ordered a plain pie that was good but also ordered a pizza that said it comes with prosciutto, was def not prosciutto but just plain ham & the overall pie just wasn't good ended up throwing it in trash. The crust was good on it but that's about it. Delivery driver was great tho !

Food: 2

Service: 3

ALL the employees and the delivery people are extremely nice and the customer service excellence is super great, all pleasant.. The food is delicious and nicely presented. The amount of food for the price is outstanding, bring a big appetite ! I’m looking forward to more visits to this restaurant. Thanks for a nice dining experience.

Atmosphere: 5

Food: 5

Service: 5

I’m from NYC and I promise you this is the best pizza out here in Northeast, PA.

Atmosphere: 5

Food: 5

Service: 5