Amtrak Metropolitan Lounge

Helpful staff... Best feature? Elevator straight to platform.

Atmosphere: 4

Food: 3

Service: 5

I travel out of the Amtrak Lounge in Philadelphia daily for work in the New York area quite often and I want to give a special thanks to the attendant Nicole who greets all of the passengers daily with positivity and enthusiasm.

It’s not easy juggling all of the train schedules for passengers but she handles that task perfectly.

In regards to the lounge itself the bathrooms are always clean throughly and I want to say thank you for providing fresh fruit in the mornings. I’m an orange enthusiast and they really perk me up in the mornings :)

Atmosphere: 5

Food: 5

Service: 5

Exclusive lounge for people traveling in business class located on the second floor of the 30th St station main hall

Service: 5

I got the free pass to the Metropolitan lounge while waiting for my suitcase as Amtrak Florence sent it to New York instead.

Nice lounge, big and clean with free snacks and drinks. Friendly staff too and the big long sofa was comfortable and extremely helpful for a quick nap while waiting for 6 hours.

I'll take a business class for a long distance trip with Amtrak so I can enjoy other lounges too.

Atmosphere: 5

Food: 5

Service: 5

Food could do better once renovations of the station's food court is finished, but at least the snacks and drinks are complementary for those who have access to the lounge. A few damaged charging ports that need of maintenance, but it is peaceful and quiet. I managed to play a few games on my Nintendo Switch as I waited for my next train. The staff was indeed social and very caring. They did check up on me until it was time for me to head to my gate. This was my first time experience, so it was great overall.

Atmosphere: 5

Food: 3

Service: 5

I was brought up to the lounge in the exclusive elevator by the Red Cap personnel who was extremely helpful. I then checked in with an Amtrak person at the desk who was also quite friendly and helpful. There were snacks such as muffins, bags of chips, etc. as well as drinks such as bottled water, soda, coffee, etc. It was a nice quiet atmosphere with seating arranged behind glass to look out over the station. The boarding of the various trains was announced along with which elevator to take down to the track. Very nice experience.

Atmosphere: 4

Food: 3

Service: 5

This is a unique, Relaxing, and very clean space. They have good stations for working, lounge sitting and a little coffee station with some beverages and some snacks. They have a super clean bathroom. You have access to your platform directly from the lounge. It's worth the price.

Atmosphere: 5

Food: 4

Service: 5

Crowded, lots of delays. The information desk is no help! The only good thing is the building itself. It's an old building and part of Philadelphia's history. There is only 1 spot in the place to get some kind of drink or food. Also have vending machines that are overly priced! Just enjoy the building.

Atmosphere: 4

Food: 3

Service: 3

Friendly people at the front desk to give you instructions on purchasing tickets

Service: 4

First time visiting this Amtrak 30th Street location in Philadelphia PA . The building is beautiful and has a lot of character with its tall columns and classic design. Parking is close and convenient with easy access from major roads . The staff were very helpful and friendly and the first class lounge was nice and comfortable but it felt a bit dated and needed a fresh and updated look, instead of feeling like it was stuck in the 80s. There were snacks and non alcoholic drinks available. The trains were on time and comfortable with an experienced and helpful kind staff. Overall it was a good experience and I would recommend Amtrak . It just needs a few tweaks to bring it more current.

Atmosphere: 4

Food: 4

Service: 4

It’s quiet and clean. You’ll find coffee, soda cans, water and fruit bars. Access to each track is cool too.

Atmosphere: 4

Food: 3

Service: 4

The lounge is a great place to wait for the train. The staff is cordial and helpful. It is clean and comfortable.

Atmosphere: 5

Service: 5

It is not the most luxurious lounge but is better than nothing.

Atmosphere: 4

Food: 4

Service: 4

First time visiting this Amtrak 30th Street location in Philadelphia PA . The building is beautiful and has a lot of character with its tall columns and classic design. Parking is close and convenient with easy access from major roads . The staff were very helpful and friendly and the first class lounge was nice and comfortable but it felt a bit dated and needed a fresh and updated look, instead of feeling like it was stuck in the 80s. There were snacks and non alcoholic drinks available. The trains were on time and comfortable with an experienced and helpful kind staff. Overall it was a good experience and I would recommend Amtrak . It just needs a few tweaks to bring it more current.

Atmosphere: 4

Food: 4

Service: 4

A great building with beautiful and clean interior

Atmosphere: 5

Food: 5

Service: 5