The young woman working there was nice and polite, but the older man (will not say his race) was rude and unprofessional. He talked over the young woman taking our order, rushed our order and worked over her instead of allowing her to cash us out, he rushed to cash us out. I don’t think I will be going there again.
Samaiyah Stevenson
Horrible customer service
Naasirah Jones
Me and my husband went to this particular location last night because I had a late night pregnancy craving at around 7:30- 7:45 pm. I and my husband arrived at the location and found no one there out front but then an elderly Asian gentleman walked out so that he can’t take my order I had a few questions to ask him as I have severe allergies and dietary restrictions. I am severely allergic to pineapples and certain nuts so I asked if he could rewash the utensils so that I will not have an anaphylactic reaction just in case because the nearest hospital would be 30-45 mins away. I asked him over 5 times to clean the items again and he was very unprofessional and disrespectful to me despite the fact that I informed him that on my condition may I add that I am also heavily pregnant and I do not want to take chances with my allergies and it could have resulted in me being rushed to the hospital with harmful effects to my baby. I tried to call and ask for a manager but once again I was just shut down I love baskin robbins but the costumer service is horrible.
Atmosphere: 1
Service: 1
Rebecca Leavens
I had the best experience here. The older gentleman who serviced me was incredibly kind and understanding. He did his best to make sure I had a great experience. Truly amazing customer service and the ice-cream was delicious as well. I have been to many Baskin-Robbins and this is the first where I felt like the employee cared about my customer satisfaction. I highly recommend!!!!!
We've been going to this family-owned BR for many years and I love this place. My husband always get my birthday cake here, and they are great! I'm so glad they are here.
Atmosphere: 5
Food: 5
Service: 5
Jared
Some ppl have had health & personal problems in this place. Personally, can’t relate. Incredible milkshakes and good service. Only good experiences here for me
Michael W. Davis
The Smoothies from here on point just like the Ice Cream.
vn nd
Terrible service, old gentleman should retire from customer service job of any kind. Refused request to sample, slammed freezer cover and rude as hell in front of my kids. Unacceptable behavior. Will never return!
Megan T
My family and I will not be back here. Some of the rudest customer service I have ever encountered. I had 2 coupons from my email that came with QR codes-- a BOGO coupon as well as a birthday coupon. I told the employee and he asked to see the coupons (both very clearly sent from Baskin-Robbins), and told me he did not recognize the BOGO coupon and would not honor it. I asked why and he wouldn't say anything other than they won't accept it. I asked if he could just scan the QR code to check--- to which he responded, no, and the other employee (older- maybe his dad? not sure) told me that I was already getting a free cone.I also asked to have my ice cream in a cup but with a cone on top-- the older employee told me nope. Have never heard of such a thing in all my years of asking for ice cream in this way..Also, they don't offer samples-- ?!Will be calling corporate to tell them all about our experience here.
RITA LIN
The owner is old, cranky, grumpy, unprofessional , rude, argumentative , just plain nasty, bypass this store and go to Ardmore . Service is horrid here! NEVER again
Nope… never again. The owners are rude. They refused to give me toppings that I asked for, even when I stated I’d pay more. They were dismissive and gave me a messy order despite my patience and kindness. I should’ve went to Cold Stone. Lol
Zeynep Alag
Great taste I love it
Kathleen Serrano
I loved the sundae that I bought. It was a nice treat for me. I really want to do this again when I have time to go over there and can afford it.
Dana Womack
Bad customer service. I asked for a sample of a flavor and was told no. Then I ordered it and it was way too soft and melty and I didn’t like the flavor. The older gentleman who runs it puts his entire head into the freezer to scoop ice cream with no hair net. Disgusting.
Allante Maxwell
The owner of this place has a bad attitude, poor customer service… definitely would never come back to this baskin robins ever . Don’t like your job quit …
The young woman working there was nice and polite, but the older man (will not say his race) was rude and unprofessional. He talked over the young woman taking our order, rushed our order and worked over her instead of allowing her to cash us out, he rushed to cash us out. I don’t think I will be going there again.
Horrible customer service
Me and my husband went to this particular location last night because I had a late night pregnancy craving at around 7:30- 7:45 pm. I and my husband arrived at the location and found no one there out front but then an elderly Asian gentleman walked out so that he can’t take my order I had a few questions to ask him as I have severe allergies and dietary restrictions. I am severely allergic to pineapples and certain nuts so I asked if he could rewash the utensils so that I will not have an anaphylactic reaction just in case because the nearest hospital would be 30-45 mins away. I asked him over 5 times to clean the items again and he was very unprofessional and disrespectful to me despite the fact that I informed him that on my condition may I add that I am also heavily pregnant and I do not want to take chances with my allergies and it could have resulted in me being rushed to the hospital with harmful effects to my baby. I tried to call and ask for a manager but once again I was just shut down I love baskin robbins but the costumer service is horrible.
Atmosphere: 1
Service: 1
I had the best experience here. The older gentleman who serviced me was incredibly kind and understanding. He did his best to make sure I had a great experience. Truly amazing customer service and the ice-cream was delicious as well. I have been to many Baskin-Robbins and this is the first where I felt like the employee cared about my customer satisfaction. I highly recommend!!!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream Waffle Cone
We've been going to this family-owned BR for many years and I love this place. My husband always get my birthday cake here, and they are great! I'm so glad they are here.
Atmosphere: 5
Food: 5
Service: 5
Some ppl have had health & personal problems in this place. Personally, can’t relate. Incredible milkshakes and good service. Only good experiences here for me
The Smoothies from here on point just like the Ice Cream.
Terrible service, old gentleman should retire from customer service job of any kind. Refused request to sample, slammed freezer cover and rude as hell in front of my kids. Unacceptable behavior. Will never return!
My family and I will not be back here. Some of the rudest customer service I have ever encountered. I had 2 coupons from my email that came with QR codes-- a BOGO coupon as well as a birthday coupon. I told the employee and he asked to see the coupons (both very clearly sent from Baskin-Robbins), and told me he did not recognize the BOGO coupon and would not honor it. I asked why and he wouldn't say anything other than they won't accept it. I asked if he could just scan the QR code to check--- to which he responded, no, and the other employee (older- maybe his dad? not sure) told me that I was already getting a free cone.I also asked to have my ice cream in a cup but with a cone on top-- the older employee told me nope. Have never heard of such a thing in all my years of asking for ice cream in this way..Also, they don't offer samples-- ?!Will be calling corporate to tell them all about our experience here.
The owner is old, cranky, grumpy, unprofessional , rude, argumentative , just plain nasty, bypass this store and go to Ardmore . Service is horrid here! NEVER again
Restaurantji Recommends
Nope… never again. The owners are rude. They refused to give me toppings that I asked for, even when I stated I’d pay more. They were dismissive and gave me a messy order despite my patience and kindness. I should’ve went to Cold Stone. Lol
Great taste I love it
I loved the sundae that I bought. It was a nice treat for me. I really want to do this again when I have time to go over there and can afford it.
Bad customer service. I asked for a sample of a flavor and was told no. Then I ordered it and it was way too soft and melty and I didn’t like the flavor. The older gentleman who runs it puts his entire head into the freezer to scoop ice cream with no hair net. Disgusting.
The owner of this place has a bad attitude, poor customer service… definitely would never come back to this baskin robins ever . Don’t like your job quit …
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