I’ve been eating here literally for almost 10yrs and over that time the service has went downhill. I’m not sure who’s at fault, the one’s doing the cooking or if it’s the one’s taking the orders, but my order was wrong two days in a row. My order today was wrong twice! I ordered a hot sausage egg and cheese with mayo salt pepper and ketchup, on a croissant, but I got a regular sausage patty egg and cheese with just mayo. I took it back to get my original order, but instead got a mild sausage egg and cheese with no mayo or ketchup on a hard almost burnt croissant. Yesterday I ordered a Jewish Hoagie with lettuce pickles tomato hot peppers, extra mayo light oil and vinegar, but my sandwich was missing the pickles, it barely had any mayo on it but instead mustard, and waaayy too much oil and vinegar. At this point I need to stop coming here and go to another location. I used to love this spot, but now I’m very disappointed with their current service.
P Sawwho
Popped in here on a rush the other day - everyone was super friendly and quick.
Joseph Pilkus
Excellent service - delightful, young lady behind the counter and Willy making great sandwiches, like this one...eggs, ham, and cheese on a bagel ~ The Jackie Chan.
K K
They charge any price they choose to charge. I got the same order two days in the row & paid different prices each day. It depends who is on the register. This location is not like other locations. Their food is not great at all & they are way too expensive. One time I asked for Turkey bacon & they still gave me pork bacon. Save your money & go elsewhere.
Beth Knapp
I am new to the area (for work) and happened to stop in old Nelson on Arch St for a quick sandwich. The prices are great , the service is even better, the staff are so nice and accommodating. I have had a few bad experiences for lunch and Old Nelson is NOT one of them! I will be returning really soon… I ordered the grilled chicken and sun dried tomato pannini … I quick asked them to sub out the pesto for some mayo and did not even bat an eye! Thank you 10/10
Sharonda Oliver
I have never been to any Old Nelson establishment where the food wasn’t good. So when I decided to go to the store located on 15th and Arch, there were no doubts. Unfortunately, I was wrong. My sandwich was not satisfying at all. The bread was so stale that just squeezing it caused it to fall apart. My hot peppers were soft and mushy. The sandwich was very tasteless. I would say the service was pleasant, which is why I gave them 1 star. It wasn’t worth the expensive sacrifice.
Mariana Widjaja
Delicious food and very courteous staff! I will be back…this waffle is it wonderful.
Atmosphere: 5
Food: 5
Service: 5
Ariel Moore
I’ve tried to look pass the overcharging since we are downtown and its convenient but I can’t anymore. First it’s the overpriced items in the store, overpriced food & then always an issue with the debit card machine knowing most people are not carrying cash around. But today was it for me, I called about 20 mins early to place an order for a breakfast sandwhich and I get into the place at 8:55 and they tell me I didn’t order anything thing, I had to read my order over again to them and tell the man you asked me if I wanted 1 eggs or 2 and then all of a sudden he remembered. First it was they are still making the sandwich and then it was oh we gave it to someone else! They need to put a better system in place as far as people ordering over the phone! Ask for a name? Ask for a number? Give an order number? Something to confirm people are paying for and taking the right food. Also two weeks ago when I again ordered over the phone they said they were still making it but they couldn’t have been because again I ordered about 20 mins ahead. I was about to leave and just say forget the food but I asked once again and the girl said oh I’m sorry it’s right here… only for me to go to work sit down and get ready to eat and it was the wrong sandwich. They need to do better and I really doubt I’ll ever spend my money there again. Overpriced and unorganized.
Service: 1
A Google User
They had had their muffins placed in the wrong spot and I had to be at court at 8 am. I didn’t realize it was chocolate until I was in line to check in family court they they misplaced their blueberry with chocolate and had to throw it away cus I couldn’t have no open food. Long story short they told me in order to get a refund I had to dig threw the trash can at family court find the chocolate muffin that was given to me in order for a refund!!! They are ignorant especially the owner so I wouldn’t support them again EVER!!
S T
Food is ok but is expensive. Make sure you check your order before you leave the store.
They had had their muffins placed in the wrong spot and I had to be at court at 8 am. I didn’t realize it was chocolate until I was in line to check in family court they they misplaced their blueberry with chocolate and had to throw it away cus I couldn’t have no open food. Long story short they told me in order to get a refund I had to dig threw the trash can at family court find the chocolate muffin that was given to me in order for a refund!!! They are ignorant especially the owner so I wouldn’t support them again EVER!!
Lauren Harris
Great food cheese steak was amazing I will be coming back
Relly Capehart
Double check your food before leaving. I asked for Turkey bacon and received pork bacon in addition to Turkey bacon. Overall food is good and service is friendly….
Food: 1
Service: 3
CHB Legendary
I work across the street from them and have been going there for years but I’m done today. I’ve spent hard earned money on overpriced breakfast and lunch and today I tried to buy a couple snacks and it came to 4.58$ and the guy from behind the counter told me I needed to spend at least 5$, I said it’s only 0.42$ under. He says I can use cash, I know that but I don’t carry cash. I just spent 20$ on a mediocre breakfast platter last week and just because I’m 0.42$ short of 5$ I can’t buy what I want. And that goes against the debit card rules of service agreement or something. I will never spend a cent in there again, I had enough money to buy something else to make it go over 5$ but I refused today on principle alone.
Alexis Earhart
my chicken salad club hoagie was absolutely delicious. 10/10
I’ve been eating here literally for almost 10yrs and over that time the service has went downhill. I’m not sure who’s at fault, the one’s doing the cooking or if it’s the one’s taking the orders, but my order was wrong two days in a row. My order today was wrong twice! I ordered a hot sausage egg and cheese with mayo salt pepper and ketchup, on a croissant, but I got a regular sausage patty egg and cheese with just mayo. I took it back to get my original order, but instead got a mild sausage egg and cheese with no mayo or ketchup on a hard almost burnt croissant. Yesterday I ordered a Jewish Hoagie with lettuce pickles tomato hot peppers, extra mayo light oil and vinegar, but my sandwich was missing the pickles, it barely had any mayo on it but instead mustard, and waaayy too much oil and vinegar. At this point I need to stop coming here and go to another location. I used to love this spot, but now I’m very disappointed with their current service.
Popped in here on a rush the other day - everyone was super friendly and quick.
Excellent service - delightful, young lady behind the counter and Willy making great sandwiches, like this one...eggs, ham, and cheese on a bagel ~ The Jackie Chan.
They charge any price they choose to charge. I got the same order two days in the row & paid different prices each day. It depends who is on the register. This location is not like other locations. Their food is not great at all & they are way too expensive. One time I asked for Turkey bacon & they still gave me pork bacon. Save your money & go elsewhere.
I am new to the area (for work) and happened to stop in old Nelson on Arch St for a quick sandwich. The prices are great , the service is even better, the staff are so nice and accommodating. I have had a few bad experiences for lunch and Old Nelson is NOT one of them! I will be returning really soon… I ordered the grilled chicken and sun dried tomato pannini … I quick asked them to sub out the pesto for some mayo and did not even bat an eye! Thank you 10/10
I have never been to any Old Nelson establishment where the food wasn’t good. So when I decided to go to the store located on 15th and Arch, there were no doubts. Unfortunately, I was wrong. My sandwich was not satisfying at all. The bread was so stale that just squeezing it caused it to fall apart. My hot peppers were soft and mushy. The sandwich was very tasteless. I would say the service was pleasant, which is why I gave them 1 star. It wasn’t worth the expensive sacrifice.
Delicious food and very courteous staff! I will be back…this waffle is it wonderful.
Atmosphere: 5
Food: 5
Service: 5
I’ve tried to look pass the overcharging since we are downtown and its convenient but I can’t anymore. First it’s the overpriced items in the store, overpriced food & then always an issue with the debit card machine knowing most people are not carrying cash around. But today was it for me, I called about 20 mins early to place an order for a breakfast sandwhich and I get into the place at 8:55 and they tell me I didn’t order anything thing, I had to read my order over again to them and tell the man you asked me if I wanted 1 eggs or 2 and then all of a sudden he remembered. First it was they are still making the sandwich and then it was oh we gave it to someone else! They need to put a better system in place as far as people ordering over the phone! Ask for a name? Ask for a number? Give an order number? Something to confirm people are paying for and taking the right food. Also two weeks ago when I again ordered over the phone they said they were still making it but they couldn’t have been because again I ordered about 20 mins ahead. I was about to leave and just say forget the food but I asked once again and the girl said oh I’m sorry it’s right here… only for me to go to work sit down and get ready to eat and it was the wrong sandwich. They need to do better and I really doubt I’ll ever spend my money there again. Overpriced and unorganized.
Service: 1
They had had their muffins placed in the wrong spot and I had to be at court at 8 am. I didn’t realize it was chocolate until I was in line to check in family court they they misplaced their blueberry with chocolate and had to throw it away cus I couldn’t have no open food. Long story short they told me in order to get a refund I had to dig threw the trash can at family court find the chocolate muffin that was given to me in order for a refund!!! They are ignorant especially the owner so I wouldn’t support them again EVER!!
Food is ok but is expensive. Make sure you check your order before you leave the store.
Food: 3
Service: 2
Restaurantji Recommends
They had had their muffins placed in the wrong spot and I had to be at court at 8 am. I didn’t realize it was chocolate until I was in line to check in family court they they misplaced their blueberry with chocolate and had to throw it away cus I couldn’t have no open food. Long story short they told me in order to get a refund I had to dig threw the trash can at family court find the chocolate muffin that was given to me in order for a refund!!! They are ignorant especially the owner so I wouldn’t support them again EVER!!
Great food cheese steak was amazing I will be coming back
Double check your food before leaving. I asked for Turkey bacon and received pork bacon in addition to Turkey bacon. Overall food is good and service is friendly….
Food: 1
Service: 3
I work across the street from them and have been going there for years but I’m done today. I’ve spent hard earned money on overpriced breakfast and lunch and today I tried to buy a couple snacks and it came to 4.58$ and the guy from behind the counter told me I needed to spend at least 5$, I said it’s only 0.42$ under. He says I can use cash, I know that but I don’t carry cash. I just spent 20$ on a mediocre breakfast platter last week and just because I’m 0.42$ short of 5$ I can’t buy what I want. And that goes against the debit card rules of service agreement or something. I will never spend a cent in there again, I had enough money to buy something else to make it go over 5$ but I refused today on principle alone.
my chicken salad club hoagie was absolutely delicious. 10/10
Loading...