Chipotle Mexican Grill
1625 Chestnut St, Philadelphia
(215) 279-6845
Recent Reviews
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Didn't have chicken or lettuce last time I came, otherwise I've only had experiences.
Atmosphere: 5
Food: 4
Service: 5
Employees are always kind and give fair portions borderline generous even. Food is consistently well made.
Atmosphere: 5
Food: 5
Service: 5
Waited 20+ minutes for an online order. That was after arriving. Total time from order to being ready about 40 minutes. Save your time. Don't bother
Atmosphere: 1
Food: 3
Service: 1
This is the second day coming to this Chipotle and they don’t open on time it’s 11:27 and they are not doing nothing the line is long and no service is happening the keep saying we are open it they are not yesterday the pay system was not working they are making online orders but have everyone waiting in line just standing here
Atmosphere: 1
Service: 1
The staff are rude and unprofessional. Cleanliness also doesn't look up to par. Crappy experience overall.
Atmosphere: 1
Food: 2
Service: 1
I hate going to this location. Extremely slow especially for mobile orders. Definitely quicker to just stand in line. Don’t bother putting in a mobile order. They have the SLOWEST people in that section.
Atmosphere: 1
Food: 1
Service: 1
Waited about 20 minutes to get to the front of a 7 person line just for them to be out of chicken when we got there. Had to wait longer for them to make and cut the chicken then workers felt like gossiping instead of doing that. Service was awful
Atmosphere: 1
Food: 3
Service: 1
Food is always OK here. Sadly service wasn't great. No eye contact, no conversation, no welcome or friendly hello. 4 staff working and all seemed unhappy, just going through the motions. Wouldn't return and the food court had many alternative options.
Atmosphere: 1
Food: 4
Service: 1
Good food but they’ve not re-ordered Chipotle tabasco for about 6 months. One of the key offerings. Just lazy.
Atmosphere: 3
Food: 5
Service: 3
Do yall forget to cook the rice ?? It’s crunchier than the chips
Restaurantji Recommends
They gotta get checked out by upper management ong 🥀
Atmosphere: 1
Food: 3
Service: 1
The lack of care in food preparation, poor cleanliness, and unprofessional customer interaction made it clear that something is off here. It honestly feels like the team is operating with no proper training or awareness — and that starts with management.
If the manager does care, it’s time to step up. And if they don’t, then corporate really needs to take a closer look. This isn’t just one off-day — it’s a pattern, and customers deserve better
Atmosphere: 1
Food: 1
Service: 1
Found a piece of aluminum foil in my bowl. Told me no for a water cup also because “they don’t got time for it”
Atmosphere: 1
Food: 3
Service: 2
Been coming here for sometime now. I've noticed that when there happens to be rush hour, they run out of food almost all the time I arrive. You would think they would make a surplus but they have us wait for several minutes. To be honest this doesn't bother me too much but there are some staff members that are rude. During rush hours they would glare at you and give such a small portion. I understand how there are rude customers but most of the time they look annoyed.
Atmosphere: 2
Food: 4
Service: 2
They skimp you like a mobile order but to your face!! it’s almost funny if it weren’t highway robbery lol
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