Chipotle Mexican Grill

This place is filthy. It all comes down to management but ultimately the owner. Chipotle corporate needs to check on the owner because this location is absolutely the worst I’ve experience, no cheese no lettuce dry meats , clumped rice. Workers looked burnt out. Homeless people in front of the store. Last time I’ll order here. Save ya money and spend a bit more time and go to a different location.

Atmosphere: 1

Food: 1

Service: 1

Terrible service and dirty line. Chipotle corporate standards have really gone down hill.

Atmosphere: 1

Food: 1

Service: 1

Service was so bad and rude that I had to turn around and leave. The food line was dirty and barely stocked at 3:00pm also… chipotle lost me

Service: 1

The one day I come in for a very late lunch, there’s an illegible sign on the door that says mobile orders only. I think it was the manager yelling at people to read the sign, then she said out loud, while on the phone in her AirPod that she was going to stop talking and telling customers and just look dramatic. Out loud. Terrible customer service. Write neater maybe? Or just point to the sign??

Atmosphere: 1

Food: 4

Service: 1

Staff is very rude picked up an order and was yelled at for no reason and talked to disrespectfully by the person giving out the pick up orders today at 1:30.

Atmosphere: 1

Food: 4

Service: 1

Super friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Why I was inside eating my lunch?People came in picking a trash and eating out a trash.Nobody said nothing to them made my stomach very sick

Atmosphere: 1

Food: 3

Service: 2

Another terrible chipotle location in the city. Always slow, rude and under staff. I can’t stand this location. Honestly, this type of crap how management handles their locations will catch up and eventually become just like any of disgusting fast food place. I’m so disappointed.

Edit: 9/2025 — I’m adding this chart (public data) to highlight for the employees, managers, and shareholders. The reality is that the poor service customers have been experiencing is finally catching up. Customer service is consistently disappointing, and the food quality has dropped significantly.

I strongly recommend major action—whether that’s retraining staff or making cuts—before this company loses any more money. Without real change, you risk losing both customers and shareholder confidence.

Atmosphere: 1

Food: 1

Service: 1

Did not ask if we wanted for here or to go. They made it to go. They were rude

Atmosphere: 4

Food: 4

Service: 1

I placed a Chipotle Catering order for a corporate lunch event of a company in Camden, NJ, blissfully unaware that my taco dreams would be outsourced to DoorDash and that my food would embark on a cross-state adventure—because apparently, “closest by mileage” means “let’s send your lunch on a road trip.”
Our DoorDash driver arrived right on time, but with a plot twist worthy of a telenovela: all the cold items were missing. No guac. No salsa. No lettuce. It was a “build your own taco and bowl” order, but the only thing we could build was disappointment. Even the flour tortillas were MIA—maybe they were off living their best life in another state.
Twenty-five hungry professionals stared at the hot bowls, their eyes full of hope and their hearts full of lettuce-shaped holes. Our driver, channeling the spirit of “Dumb and Dumber,” announced it would take 30+ minutes to retrieve the forgotten items. At this point, the only thing colder than our missing toppings was the mood in the room.
But then, like a culinary superhero with no cape (just pure competence), the Chipotle manager called and personally delivered the missing cold items. The legend arrived, lettuce in hand, ready to restore order to our taco kingdom. Tortillas reunited. Bowls restored. Lettuce avenged. The crowd went wild—okay, maybe just a polite round of applause, but in our hearts, it was a standing ovation.
1000/5 stars to the Chipotle manager working the lunch shift on 9/11/25. 0/5 to the DoorDash driver. If I could rescind the tip, I’d do it faster than you can say “guac is extra.”

Food: 4

Service: 5

Been coming here, but the two young ladies who work there are very nice and great service. 👏

Atmosphere: 5

Food: 5

Service: 5

Workers overcharging people

Atmosphere: 3

Food: 5

Service: 3

Pathetic customer service ever. We went in an hour before closing they didn’t let us sit when we insisted the staff kept giving us stare. The worst experience ever.

Atmosphere: 1

Food: 1

Service: 1

The lady at front register ( don’t have any badge) star argues with an old lady maybe 90+ years & was using so much bad language for that old lady & then told I’m not in mood & saying what then to other girl the management must fire her or she gonna close that location soon

Worst customer service I have experienced. Come here all the time, but not anymore lady was rude to me and my children!! Attitude and dirty looks. She should be FIRED