Place was packed and really really hot. System was down. I get it. Things happen. But girl at register was taking it out on the customers and was BEYOND nasty/rude!
Deniz Tuncel
Delicious food, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Santiago 345
Every time I come here they are always short something this time I came and they didn’t have any rice and apparently one of the rice cookers were down so it’s gonna take even longer to wait for some rice. Last time I came they didn’t have any chips? The ice machine is always empty And the tables are always dirty If they are short something they could at least put a sign at the door so I don’t have to sit here and wait in line to then be told that there isn’t something.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Steak and Chicken Bowl
Skylyftpcr Warp
I'm not sure if this is legal or if it's fair to the other customers that are already waiting in line shoulder to shoulder with a few drivers waiting for their orders to be handed to them for pickup and delivery. Look at all that food. The guy is trying to prepare everyone's food at the same time instead of preparing one order at a time. I tried to tell him that first one is mine. Can I get it? They say you got to wait. I told him. Could you just prepare that one since I ordered it first? They said I still got to wait and then they bagged mine up. Put it on top of the counter and then took another bag and called out the name and skipped me intentionally. I wonder if he thought that I was going to get angry enough to act violently but no. I kept my composure and just took it like a man. I hope nobody gets sick with this protocol by making six or seven different orders at the same time instead of making one order at a time. Here's the proof. Take a good look at what's on that table and how many receipts are sticking up. He can't say it was one order with 10 meals because if it's one order with 10 meals it would have one receipt with 10 orders on it. Anyway, eat at your own risk. I will no longer support Chipotle location on Cottman Avenue, Roosevelt Mall.
Atmosphere: 3
Food: 5
Service: 1
Courtney Noland
I'm truly starting to develop a strong dislike for Chipotle. I just stopped in this location(9pm)and plenty of options were out. The atmosphere was filthy! The drinks were low as well. These staff members need to be help accountable.
Atmosphere: 1
Food: 3
Service: 2
Wanda Middleton
Delivery Order the lid was off the salsa container and most of it fell out into the bag and when I go in Chipotle you can get many toppings as you like but on line you have only a choice of 4 and the rest you got to get the chips. Some things like peppers and onions you can't get on a salad bowl & Chipotle on line don't allow Special instructionsNot the same as choosing your salad and toppings in person. I had to do my own pepper and onions
Food: 5
Service: 2
Recommended dishes: Salsa, Salad
Alexis Wray
Im not even the type to do reviews but I placed an online order and when I got the notification my food was ready, I went in and 6 workers walked by me & ignored me the whole time I was waiting at the register for atleast 5 minutes. Mind you those whole 5 minutes the one worker was singing Beyoncé ? love Beyoncé but damn how about a “hi how are you, are you picking up?” The whole staff was rude, I’ve tried this location a couple times but definitely not coming back anymore
Atmosphere: 1
Food: 1
Service: 1
genuie john
Go places after work,nice food and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Steak, Steak Bowl
Sebastian
Please shut this location down it’s bad for business. Nothing but a bunch of incompetent fools. Show some self
I was so disappointed with my bowl. I am a bypass patient. I order a bowl and it was not made with what I asked for. I paid a lot for this to have it delivered and I can’t eat it. I love chipotle but I am so disappointed
Average Joe
Good quality... Just can't eat anything with cilantro in it ? and a lil pricy for a taco lol, but usually worth it. Whatever you do, just do not order delivery! Cause if something gets messed up or forgotten, apparently yer just ish outta luck....?♂️
Gina Ramirez
Went here for the first time and the service was horrible and employee wasn't nice at all I will NOT return to this location. I don't NOT recommend going here ! Totally messed up my apatite! I gave 1 star ? but really it deserves none costumer service is everything!
Auzzi Aiken
Dear Chipotle Management,I hope this letter finds you well. I am writing to express my deep disappointment with the subpar service and food quality I experienced during my recent visit to your establishmentAs a regular patron of Chipotle, I have come to expect a certain level of excellence from your brand, which unfortunately was severely lacking during my visit.First and foremost, I must address the conduct of your cashier, Avonna. Her demeanor was outright rude and unwelcoming, which significantly marred my dining experience from the outset. As a customer, I believe it is imperative to be treated with respect and courtesy, attributes that were sorely absent in my interaction with her.Moreover, the quality of the food served was far below the standards I have come to associate with Chipotle. The rice was overcooked to the point of being mushy, and the chicken was disappointingly dry and lacking in seasoning. These shortcomings not only detracted from the overall taste but also left me feeling unsatisfied and disheartened.Furthermore, I was dismayed to find that the dining area was not properly maintained and appeared unclean. A restaurant of Chipotle's reputation should uphold high standards of cleanliness and hygiene, yet this was regrettably not the case during my visit.I must emphasize that such an experience is entirely at odds with the positive encounters I have had at other Chipotle locations. As a loyal customer, I have always appreciated the quality of your food and the professionalism of your staff. However, the shortcomings I encountered have left me questioning whether I can continue to patronize your establishment with confidence.In light of the aforementioned issues, I urge you to take swift and decisive action to address these concerns. This may include reevaluating staff training protocols, implementing stricter quality control measures, and ensuring that cleanliness standards are rigorously upheld. Additionally, I kindly request that appropriate disciplinary action be taken regarding the conduct of Avonna.I trust that you will take my feedback seriously and make the necessary improvements to restore the integrity of your brand. As a loyal customer, I sincerely hope to see Chipotle regain its standing as a paragon of excellence in the fast-casual dining industry.Thank you for your attention to this matter. I eagerly await your response and resolution of these issues.I also contacted corporate
Atmosphere: 1
Food: 1
Service: 1
Stephanie Almanza
Horrible experience, got there and sir told me “we only doing online orders “ then proceeded to take people orders 3 minutes later. This Chipotle has been a disaster. Horrible management and staff. Never have what they should have to serve. Don’t even clean the tables or place. And staff is rude as well.
Parking: Over 20
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Steak and Chicken Bowl, Queso, Salsa, Salad, Chicken Tacos, Chicken Burrito Bowl, Veggie Bowl
Place was packed and really really hot. System was down. I get it. Things happen. But girl at register was taking it out on the customers and was BEYOND nasty/rude!
Delicious food, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Every time I come here they are always short something this time I came and they didn’t have any rice and apparently one of the rice cookers were down so it’s gonna take even longer to wait for some rice. Last time I came they didn’t have any chips? The ice machine is always empty And the tables are always dirty If they are short something they could at least put a sign at the door so I don’t have to sit here and wait in line to then be told that there isn’t something.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Steak and Chicken Bowl
I'm not sure if this is legal or if it's fair to the other customers that are already waiting in line shoulder to shoulder with a few drivers waiting for their orders to be handed to them for pickup and delivery. Look at all that food. The guy is trying to prepare everyone's food at the same time instead of preparing one order at a time. I tried to tell him that first one is mine. Can I get it? They say you got to wait. I told him. Could you just prepare that one since I ordered it first? They said I still got to wait and then they bagged mine up. Put it on top of the counter and then took another bag and called out the name and skipped me intentionally. I wonder if he thought that I was going to get angry enough to act violently but no. I kept my composure and just took it like a man. I hope nobody gets sick with this protocol by making six or seven different orders at the same time instead of making one order at a time. Here's the proof. Take a good look at what's on that table and how many receipts are sticking up. He can't say it was one order with 10 meals because if it's one order with 10 meals it would have one receipt with 10 orders on it. Anyway, eat at your own risk. I will no longer support Chipotle location on Cottman Avenue, Roosevelt Mall.
Atmosphere: 3
Food: 5
Service: 1
I'm truly starting to develop a strong dislike for Chipotle. I just stopped in this location(9pm)and plenty of options were out. The atmosphere was filthy! The drinks were low as well. These staff members need to be help accountable.
Atmosphere: 1
Food: 3
Service: 2
Delivery Order the lid was off the salsa container and most of it fell out into the bag and when I go in Chipotle you can get many toppings as you like but on line you have only a choice of 4 and the rest you got to get the chips. Some things like peppers and onions you can't get on a salad bowl & Chipotle on line don't allow Special instructionsNot the same as choosing your salad and toppings in person. I had to do my own pepper and onions
Food: 5
Service: 2
Recommended dishes: Salsa, Salad
Im not even the type to do reviews but I placed an online order and when I got the notification my food was ready, I went in and 6 workers walked by me & ignored me the whole time I was waiting at the register for atleast 5 minutes. Mind you those whole 5 minutes the one worker was singing Beyoncé ? love Beyoncé but damn how about a “hi how are you, are you picking up?” The whole staff was rude, I’ve tried this location a couple times but definitely not coming back anymore
Atmosphere: 1
Food: 1
Service: 1
Go places after work,nice food and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Steak, Steak Bowl
Please shut this location down it’s bad for business. Nothing but a bunch of incompetent fools. Show some self
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was so disappointed with my bowl. I am a bypass patient. I order a bowl and it was not made with what I asked for. I paid a lot for this to have it delivered and I can’t eat it. I love chipotle but I am so disappointed
Good quality... Just can't eat anything with cilantro in it ? and a lil pricy for a taco lol, but usually worth it. Whatever you do, just do not order delivery! Cause if something gets messed up or forgotten, apparently yer just ish outta luck....?♂️
Went here for the first time and the service was horrible and employee wasn't nice at all I will NOT return to this location. I don't NOT recommend going here ! Totally messed up my apatite! I gave 1 star ? but really it deserves none costumer service is everything!
Dear Chipotle Management,I hope this letter finds you well. I am writing to express my deep disappointment with the subpar service and food quality I experienced during my recent visit to your establishmentAs a regular patron of Chipotle, I have come to expect a certain level of excellence from your brand, which unfortunately was severely lacking during my visit.First and foremost, I must address the conduct of your cashier, Avonna. Her demeanor was outright rude and unwelcoming, which significantly marred my dining experience from the outset. As a customer, I believe it is imperative to be treated with respect and courtesy, attributes that were sorely absent in my interaction with her.Moreover, the quality of the food served was far below the standards I have come to associate with Chipotle. The rice was overcooked to the point of being mushy, and the chicken was disappointingly dry and lacking in seasoning. These shortcomings not only detracted from the overall taste but also left me feeling unsatisfied and disheartened.Furthermore, I was dismayed to find that the dining area was not properly maintained and appeared unclean. A restaurant of Chipotle's reputation should uphold high standards of cleanliness and hygiene, yet this was regrettably not the case during my visit.I must emphasize that such an experience is entirely at odds with the positive encounters I have had at other Chipotle locations. As a loyal customer, I have always appreciated the quality of your food and the professionalism of your staff. However, the shortcomings I encountered have left me questioning whether I can continue to patronize your establishment with confidence.In light of the aforementioned issues, I urge you to take swift and decisive action to address these concerns. This may include reevaluating staff training protocols, implementing stricter quality control measures, and ensuring that cleanliness standards are rigorously upheld. Additionally, I kindly request that appropriate disciplinary action be taken regarding the conduct of Avonna.I trust that you will take my feedback seriously and make the necessary improvements to restore the integrity of your brand. As a loyal customer, I sincerely hope to see Chipotle regain its standing as a paragon of excellence in the fast-casual dining industry.Thank you for your attention to this matter. I eagerly await your response and resolution of these issues.I also contacted corporate
Atmosphere: 1
Food: 1
Service: 1
Horrible experience, got there and sir told me “we only doing online orders “ then proceeded to take people orders 3 minutes later. This Chipotle has been a disaster. Horrible management and staff. Never have what they should have to serve. Don’t even clean the tables or place. And staff is rude as well.
Atmosphere: 1
Food: 1
Service: 1