Dunkin'

For mobile orders go to the register to get your food. They either won’t call it out or can’t complete orders with food AND drinks like most Dunkin locations.
Waited 25 minutes while they served dozens of people. Such thing for “skipping the line”.

Atmosphere: 4

Food: 5

Service: 3

Multiple times placed an order online and they never make it, have to ask hey what about order “XX”, they pretend they have no idea and have to re make it.
I’m an airport employee, shouldn’t have to deal with this.

Service: 1

Fast & friendly service.

Atmosphere: 5

Food: 5

Service: 5

This place is inside the Philadelphia Airport. It's way too expensive. One plain donut was almost 10 bucks. Not worth it at all.

Atmosphere: 1

Food: 1

Service: 1

acceptable for airport food

Atmosphere: 5

Food: 4

Service: 4

If you like your bagels stale and your coffee weak, this Dunkin' is for you! Captured clientele location in the airport just gets worse. As a long-time United flyer, I have frequented this location for no less than a decade. Upkeep isn't a thing anymore and neither is customer service. The front of house staff brings a new level to the Philly 'tube. With the last 5 visits receiving stale bagels that end up rock hard after toasting and coffee that's now no more then slightly darkened water, I have to advise that you get your morning started anywhere else but this airport Dunkin'!

Atmosphere: 2

Food: 2

Service: 2

I have the application on my telephone and a location near my house, so the place is very convenient for me and I can order ahead and pick it up on my way home without leaving my car.

Atmosphere: 4

Food: 4

Service: 4

Maps shows wrong location. It's a few hundred feet farther east.

What needs to be said? A wide variety of great donuts and good coffee. They are consistently good all over the country.

Atmosphere: 3

Food: 4

Service: 4

Coffee was OK. Nice place to seat.

I wanted to purchase a half dozen donuts in a box to take as I was on a connecting flight thru Philly. The lady at the counter SHERMIN NALA insisted they only had a dozen box and that I needed to accept them in a #3 bag. I asked if I could purchase the larger box and she added $1 to the total.
Then…
Her (more competent) African American co-worker said but we have a box for your half dozen and pulled out the box. I said, yes, that’s exactly what I wanted in the first place, thank you.
I then explained to SHERMIN that ordering donuts shouldn’t be this hard.
SHERMIN neither apologized nor was removing the extra dollar until I asked her to.
What a disaster of an employee you have hired.
This employee needs to be trained on how to handle customers and learn to apologize when in the wrong. She was wrong and it really spoilt my experience in the Philadelphia airport as a passenger in transit.
Please address this person so others don’t face her rude behavior.

Airport

Nice and clean place and a great coffee

I just came here around 11:30 1/27 and this woman (I already forget her name, so stressed about flying, I think Melissa. I think a higher level employee) made me a traditional cappuccino or Macchiato or whatever. I asked for all foam no milk with my espresso and she made the most beautiful coffee. So professional. 10/5 stars. Great job 👏 great price, especially for airport. I paid $6 for my drink which also had an extra shot.

Duncan needs to raise the limit on how much you can tip on a card because you have people out here giving excellent service.

Atmosphere: 5

Food: 5

Service: 5

BEWARE OF THIS LOCATION! Avoid using the app. This location has decided to stop accepting promotions without any kind of signage. If you use the contactless app you WILL be over charged for your order. A meal that cost 6.50 outside of the airport is now 15 dollars. Don't expect the auto deductions to adjust in the checkout because it won't. I made a claim and brought it up only to get a hollow apology and then I was ghosted. If your going to pay 15 bucks for a coffee and sandwhich. Go to Starbucks.

Atmosphere: 2

Food: 2

Service: 1