3 times my hot tea was not hot at all and the sausage egg and cheese was not hot or fresh either....done going here
Atmosphere: 3
Food: 1
Service: 4
Rubina Tracy
I get a pretty specific custom beverage, which does not allow me to do on the app. Every Dunkin I’ve been to has never had an issue adding the 1 single pump of flavoring for me. The worker that I asked refused when I asked and stated that she isn’t allowed to.
Atmosphere: 1
Food: 2
Service: 1
Donald Sweetman
The atmosphere is good. The drink tastes good but we asked for less ice and they still gave full ice. We understand that they can't fill the cup all the way if we ask for less size, but we asked for less ice. And if that is the case, can't they just charge us an extra $0.50 or dollar for the extra food when we want less ice? A little annoyed.
Atmosphere: 5
Food: 5
Service: 2
Adama Keita
I was there this morning order large latte with sugar and forgot to put sugar in when I realized I went back the Asian lady was so rude to me she not at all professional I will never go back there
Service: 1
Sam D
Very disappointing experience. The new employee at the drive-through was extremely rude and unprofessional. It’s honestly shocking that someone with that attitude would be hired to work in customer service.
Atmosphere: 1
Food: 1
Service: 1
Angela Ford-Jones
Good customer service, quick and friendly staff. Food is ALWAYS FRESH AND HOT.
Atmosphere: 5
Food: 5
Service: 5
My To
The Chinese lady in there is so rude, so attitude !
Food: 1
Service: 1
D R
Ordered at the self-service kiosk, so I know exactly what I asked for, but they still screwed it up.
Atmosphere: 3
Food: 4
Service: 3
Fun with Crave
It's one of my favorite DDs in the area. They are always friendly and have the fastest service.
Bought 10 donuts for an event, gave me them all in a paper bag, asked for a box was told no. Thanks
Rini Varghese
Did not follow order. Ordered refreshed green tea instead got refresher lemonade.
Food: 1
Service: 1
luca allizzo
They don’t sever me and gives me middle finge Christian
Atmosphere: 1
Food: 1
Service: 1
Eric B
**Absolutely horrible experience** I order the same Chicken and Roasted Pepper Dunkin' Wrap and 2 orders of hash browns every morning on my way to work for $8.61 at the drive through at 2201 Penrose Avenue, Philadelphia, PA 19145. Yesterday, for the first time in years I was shorted 1 hash brown. No problem, I figured I'd resolve it today. I take the trouble to walk in and explain I was accidentally shorted 1 hash brown yesteday and would appreciate them making good on it today. Well this woman who I presume was the manager or owner says you must come right back to the store. I explained I don't eat my food until I arrive at my office and didn't realize it until then. I certainly can't clock out of work, drive back to make good on my purchase. She then complained I needed to call them yesterday. I explained, as I'm there 5 days a week I figured it wouldn't be a problem. She said she couldn't help me. I explained if that's her position I'll never order here again, over a $1.39 missing hash brown. She ignored me and I yelled she's an idiot losing a customer of a mistake they made. I did the math. $8.61 purchase for 5 days a week, 52 weeks a year is over $2,200 annually. Penny wise and dollar foolish as I'll never get so much as a napkin from them ever again. I'll also send this information to Corporate so their aware of what their franchise is doing locally. I'm sure I'm not the only complaint. How stupid over a $1.39 mistake THEY made.
Asked for my order was ignored.
Atmosphere: 2
Food: 2
Service: 1
3 times my hot tea was not hot at all and the sausage egg and cheese was not hot or fresh either....done going here
Atmosphere: 3
Food: 1
Service: 4
I get a pretty specific custom beverage, which does not allow me to do on the app. Every Dunkin I’ve been to has never had an issue adding the 1 single pump of flavoring for me. The worker that I asked refused when I asked and stated that she isn’t allowed to.
Atmosphere: 1
Food: 2
Service: 1
The atmosphere is good. The drink tastes good but we asked for less ice and they still gave full ice. We understand that they can't fill the cup all the way if we ask for less size, but we asked for less ice. And if that is the case, can't they just charge us an extra $0.50 or dollar for the extra food when we want less ice? A little annoyed.
Atmosphere: 5
Food: 5
Service: 2
I was there this morning order large latte with sugar and forgot to put sugar in when I realized I went back the Asian lady was so rude to me she not at all professional I will never go back there
Service: 1
Very disappointing experience. The new employee at the drive-through was extremely rude and unprofessional. It’s honestly shocking that someone with that attitude would be hired to work in customer service.
Atmosphere: 1
Food: 1
Service: 1
Good customer service, quick and friendly staff. Food is ALWAYS FRESH AND HOT.
Atmosphere: 5
Food: 5
Service: 5
The Chinese lady in there is so rude, so attitude !
Food: 1
Service: 1
Ordered at the self-service kiosk, so I know exactly what I asked for, but they still screwed it up.
Atmosphere: 3
Food: 4
Service: 3
It's one of my favorite DDs in the area. They are always friendly and have the fastest service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very bad service . Don't recommend it!
Atmosphere: 2
Food: 1
Service: 1
Bought 10 donuts for an event, gave me them all in a paper bag, asked for a box was told no. Thanks
Did not follow order. Ordered refreshed green tea instead got refresher lemonade.
Food: 1
Service: 1
They don’t sever me and gives me middle finge Christian
Atmosphere: 1
Food: 1
Service: 1
**Absolutely horrible experience**
I order the same Chicken and Roasted Pepper Dunkin' Wrap and 2 orders of hash browns every morning on my way to work for $8.61 at the drive through at 2201 Penrose Avenue, Philadelphia, PA 19145. Yesterday, for the first time in years I was shorted 1 hash brown. No problem, I figured I'd resolve it today. I take the trouble to walk in and explain I was accidentally shorted 1 hash brown yesteday and would appreciate them making good on it today. Well this woman who I presume was the manager or owner says you must come right back to the store. I explained I don't eat my food until I arrive at my office and didn't realize it until then. I certainly can't clock out of work, drive back to make good on my purchase. She then complained I needed to call them yesterday. I explained, as I'm there 5 days a week I figured it wouldn't be a problem. She said she couldn't help me. I explained if that's her position I'll never order here again, over a $1.39 missing hash brown. She ignored me and I yelled she's an idiot losing a customer of a mistake they made. I did the math. $8.61 purchase for 5 days a week, 52 weeks a year is over $2,200 annually. Penny wise and dollar foolish as I'll never get so much as a napkin from them ever again. I'll also send this information to Corporate so their aware of what their franchise is doing locally. I'm sure I'm not the only complaint. How stupid over a $1.39 mistake THEY made.
Atmosphere: 1
Food: 4
Service: 1
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