Dunkin'
917 W Girard Ave #31, Philadelphia
(215) 769-0137
Recent Reviews
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Being a Dunkin, I didn’t expect much to begin with, only rating this place bc it is beyond garbage. Gave me an iced coffee that had diabetic amounts of sugar. Drive thru employee can’t even bother to get the order right, asked me what I was waiting after handing me the coffee when half my order was still yet to be handed to me.
Atmosphere: 1
Food: 1
Service: 1
Always in and out with great service and nice workers.
Food: 5
Service: 5
The staff is always friendly, morning time is extremely busy yet the staff is always kind and greets you with a smile. The manager is super nice and seems to know the repeat customers.
Atmosphere: 5
Food: 5
Service: 5
Is coffee and donuts you need to do it right or you don't
Atmosphere: 5
Food: 5
Service: 5
They have a very repulsive speech and act very cold, and I asked for hot coffee, but it was neither hot nor cold.
Service: 1
Both my children got food poisoning yesterday eating here and I know that cause that’s all they had smfh I’m disgusted and sick to my damn stomach
I recommend nobody eats from this place. I always come here and this is the first time I noticed mice droppings on my croissant bread, will never eat from here again.
My mom and I stopped by to get coffee and use the bathroom because we were traveling from out of town. When I arrived I was told I couldn’t use the bathroom unless I was a customer. I explained to them that my mom would be inside briefly but once she came in the employee still refused to let me use the bathroom. Also she changed her reason to the bathroom is not for customers. We tried to explain to the supervisor Queenie but was still refused. Other customers thought this was odd behavior too. I’m not sure if it was due to the area or other class and racial differences but I definitely felt singled out because someone told us they have been allowed to use the bathroom there before.
I’ve ordered from this Dunkin Donut store several times. It’s an hit or a miss. Either they get my coffee order right and the donuts wrong… or vice versa. And nine times out of ten, even if they get the selection correct, the donuts are never fresh and hot, but more like refrigerator cold and stale! Despite their mishaps, I’ve given a couple of chances for them to rectify their errors, but today was the last straw! Not only did they fail to follow instructions when making my coffee, but I received two donuts that appeared to have been nibbled on by a RAT or MOUSE! This is what happens when employees don’t pay attention and seem to careless about the customers that help them earn a paycheck. Two of the females at this Girard Avenue location, have poor customer service skills and from the looks of these donuts, one of them should have their eyes checked and the other should get a new pair of eye glasses. These donuts shouldn’t have been sold to anyone! There’s no way they overlooked the fact that a SMALL RODENT gnawed through some of my donuts. This a major violation of health codes. I wonder what License and Inspections will make of this? Imagine what might’ve happened if I didn’t notice and actually ate the donuts! I wish there was someone at this location, who’d handle customer concerns, complaints and ensure that the store was properly cleaned, but unfortunately the manager is never available! She’s probably at the nearest Starbucks… where I’ll ironically be heading back to for the New Year! Do better Dunkin!
Food: 1
Service: 1
Zero personalities. The young male at the drive-through is the only friendly one that I've encountered.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Everytime I walk in and order, my food and coffee is ready within 5 min
It sucks
I would say that this is one of the best Dunkin drive-through in Philadelphia. The staff members are always pleasant and the service is normally quick unless you are coming during rush-hour I always use this location when I’m in the area and recommend this to anyone who is looking for a quick grab to go coffee and breakfast
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dunkin' Lemonade Refreshers
Fast service
Atmosphere: 5
Food: 5
Service: 5
I just saw the lady in the blue shirt cough twice while dealing with food and without covering her mouth, it's disgusting.
Atmosphere: 1
Food: 1
Service: 1
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