The morning shift is professional and friendly. The night staff Sucks bad. Rude and slow and the Woman are disrespectful and can’t make a good frozen coffee
Atmosphere: 2
Food: 1
Service: 3
Brahim Williams
If I could select negative stars I would. By far the absolute worst experience. The doors are locked so don’t even try to go inside. When ordering the cashier is condescending and ignorant beyond belief. Seems like they’re always stressed and frustrated which impacts your experience. I ordered from the app and the cashier consistently said no we did not get an order (very ignorantly). Showed her the order on my phone and she still pushed back, finally she realized they had the cup and slip sitting in plain sight with my order on the slip. No apologies or accountability at all. Once they found my order they took 20 minutes or so to make a very simple caramel latte. By the way, there were 4 workers in the building and absolutely no customers in the drive thru other than me. Do yourself a favor and avoid this Dunkin at all costs.
Atmosphere: 1
Food: 1
Service: 1
Harry Tyler
I come to this Dunkin a lot because It’s the closest one to my house. I typically go in the morning but today I decided to go in the evening. When I approached the door it was locked but I saw a guy standing at the register through the door. He was saying something but I couldn’t quite hear it. The lady who was standing behind the counter motioned to the drive through window. So I walked to the drive through. Once there, I could hear here literally curing me out. I had no idea there was only 3 people working and they were stressed, all I wanted was a latte. There was no note on the door saying drive through only or anything like that. It was so bad I just said forget and walked off. I’ve never been compelled to write a review before but I’m also going to contact cooperate because it was completely unacceptable and I didn’t deserve to be spoken to or treated the way that lady did today. She wanted to transfer her frustration on to me who had nothing to day with what she was experiencing. I’m usually understanding when it comes to customer service workers. I’m a CNA who is about to finish a nursing program so I get it.Ive worked in these disgusting nursing homes with three aids on a floor with 25 patients a piece. I get hard jobs. But there is no excuse for how she bar-aided and cursed at me today. I will not let this stand.
Marche Carter
Workers do not listen. Asked for almond milk they put whole Milk in my coffee.
Atmosphere: 1
Food: 1
Service: 1
Shawnee L
I come to this dunkin all the time for a latte. Lately for some reason you can’t order a Latte from the app with whole milk. You also can’t order one from Door Dash,Uber etc with whole milk. So instead of ordering from the Dunkin App I now have to go thru the drive thru or inside to order. Not sure what the issue is with the whole milk but please fix this thanks!
Food: 4
Service: 5
Yolanda Jones
Asked for butter pecan iced coffee received a regular. My croissant eagg sausage and cheese, sandwich, bread was burnt. I e never had an issue with this one, but for some reason, it's like they don't care about the preparation of your food that you paid for a have an attitude when you want it corrected. Check your food before you leave.
Atmosphere: 3
Food: 3
Service: 3
Angela Ford-Jones
I used the Drive Thru.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread, Bacon Egg and Cheese, Strawberry Dragonfruit Dunkin' Refresher, Hash Browns
Yvonsa Kidd
Everyday I come to this specific dunkin this young lady don’t ever do her work, she ignore the customer on her phone constantly and trifling enough sit on the counter infront of everyone.
I visited the 58th & Baltimore Avenue location for coffee & a small breakfast to go. After ordering each item, the woman taking my order kept saying "Anything else?" Instead of suggestive selling or simply waiting for me to finish my order then asking, "Does that complete your order?" After all of the anything else constantly being asked, my order was still missing an item. I had to park my car & go inside of the store to get my missing food item. When I get my hashbrowns they only gave me 4 not 6 hashbrowns which is a complete order. They acted as if I owed them something or as if I lied about not receiving my food item. They weren't at all apologetic enough to say anything about the error they'd made. The people that work at this location definitely need some sufficient training on how to work with the public & how to satisfy their paying customers. They're mannerisms & customer service skills are below average. They don't even say thank you after the money taking transaction is complete. They give you your change & close their window. Needless to say, that will be my last visit to that location!
Atmosphere: 5
Food: 2
Service: 2
Della Schofield
They do have drive thru.
Atmosphere: 3
Food: 3
Service: 3
J. Kelvin Fallah
Good food
Atmosphere: 5
Food: 5
Service: 4
Jameel Starnes
Dunkin is Dunkin the same ole establishment over the couple decades nothing has really changed how you remember it 10yrs
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Donuts
Bianca Allen
So far, the food is good. I feel like the need to clean more. The service is strictly limited on being great with customer service. I used to visit every morning between 7 and 8. I can't remember anyone with a smile on they faces. They neglect to reads orders back to you. But get very offended when you correct them. One thing about this place is that it is diverse. But that doesn't mean the customers is good.
Fast service beautiful people
Atmosphere: 5
Food: 5
Service: 5
The morning shift is professional and friendly. The night staff Sucks bad. Rude and slow and the Woman are disrespectful and can’t make a good frozen coffee
Atmosphere: 2
Food: 1
Service: 3
If I could select negative stars I would. By far the absolute worst experience. The doors are locked so don’t even try to go inside. When ordering the cashier is condescending and ignorant beyond belief. Seems like they’re always stressed and frustrated which impacts your experience. I ordered from the app and the cashier consistently said no we did not get an order (very ignorantly). Showed her the order on my phone and she still pushed back, finally she realized they had the cup and slip sitting in plain sight with my order on the slip. No apologies or accountability at all. Once they found my order they took 20 minutes or so to make a very simple caramel latte. By the way, there were 4 workers in the building and absolutely no customers in the drive thru other than me. Do yourself a favor and avoid this Dunkin at all costs.
Atmosphere: 1
Food: 1
Service: 1
I come to this Dunkin a lot because It’s the closest one to my house. I typically go in the morning but today I decided to go in the evening. When I approached the door it was locked but I saw a guy standing at the register through the door. He was saying something but I couldn’t quite hear it. The lady who was standing behind the counter motioned to the drive through window. So I walked to the drive through. Once there, I could hear here literally curing me out. I had no idea there was only 3 people working and they were stressed, all I wanted was a latte. There was no note on the door saying drive through only or anything like that. It was so bad I just said forget and walked off. I’ve never been compelled to write a review before but I’m also going to contact cooperate because it was completely unacceptable and I didn’t deserve to be spoken to or treated the way that lady did today. She wanted to transfer her frustration on to me who had nothing to day with what she was experiencing. I’m usually understanding when it comes to customer service workers. I’m a CNA who is about to finish a nursing program so I get it.Ive worked in these disgusting nursing homes with three aids on a floor with 25 patients a piece. I get hard jobs. But there is no excuse for how she bar-aided and cursed at me today. I will not let this stand.
Workers do not listen. Asked for almond milk they put whole Milk in my coffee.
Atmosphere: 1
Food: 1
Service: 1
I come to this dunkin all the time for a latte. Lately for some reason you can’t order a Latte from the app with whole milk. You also can’t order one from Door Dash,Uber etc with whole milk. So instead of ordering from the Dunkin App I now have to go thru the drive thru or inside to order. Not sure what the issue is with the whole milk but please fix this thanks!
Food: 4
Service: 5
Asked for butter pecan iced coffee received a regular. My croissant eagg sausage and cheese, sandwich, bread was burnt. I e never had an issue with this one, but for some reason, it's like they don't care about the preparation of your food that you paid for a have an attitude when you want it corrected. Check your food before you leave.
Atmosphere: 3
Food: 3
Service: 3
I used the Drive Thru.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread, Bacon Egg and Cheese, Strawberry Dragonfruit Dunkin' Refresher, Hash Browns
Everyday I come to this specific dunkin this young lady don’t ever do her work, she ignore the customer on her phone constantly and trifling enough sit on the counter infront of everyone.
Atmosphere: 1
Food: 1
Service: 1
Special coffee
Restaurantji Recommends
I visited the 58th & Baltimore Avenue location for coffee & a small breakfast to go. After ordering each item, the woman taking my order kept saying "Anything else?" Instead of suggestive selling or simply waiting for me to finish my order then asking, "Does that complete your order?" After all of the anything else constantly being asked, my order was still missing an item. I had to park my car & go inside of the store to get my missing food item. When I get my hashbrowns they only gave me 4 not 6 hashbrowns which is a complete order. They acted as if I owed them something or as if I lied about not receiving my food item. They weren't at all apologetic enough to say anything about the error they'd made. The people that work at this location definitely need some sufficient training on how to work with the public & how to satisfy their paying customers. They're mannerisms & customer service skills are below average. They don't even say thank you after the money taking transaction is complete. They give you your change & close their window. Needless to say, that will be my last visit to that location!
Atmosphere: 5
Food: 2
Service: 2
They do have drive thru.
Atmosphere: 3
Food: 3
Service: 3
Good food
Atmosphere: 5
Food: 5
Service: 4
Dunkin is Dunkin the same ole establishment over the couple decades nothing has really changed how you remember it 10yrs
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Donuts
So far, the food is good. I feel like the need to clean more. The service is strictly limited on being great with customer service. I used to visit every morning between 7 and 8. I can't remember anyone with a smile on they faces. They neglect to reads orders back to you. But get very offended when you correct them. One thing about this place is that it is diverse. But that doesn't mean the customers is good.
Atmosphere: 3
Food: 5
Service: 2
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