Went to Five Guys in the Arboretum with my family on 08/03/2025 with my family. We stopped in that location around 11am, ate and left. That same night, me and my son both got very sick from Five Guys, I called and spoke to a customer service representative 8 days ago and was told I would be refunded for the bad food. After several messages with no response from Five Guys, I am left with posting this negative review. Avoid this franchise altogether.
Dugoalf
좋아요.☕️🥨🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔
Tina Bee
I ordered a cheeseburger with grilled onions, mushrooms with a1 sauce and they gave me a double cheeseburger with a1 sauce.
Ruby Jewel
The meat on my hamburger was cold. I live close by so there were no reason for the cold burger. Not worth driving by and I don’t trust people after you complain about service or food.
TARIQ ALKAHILY
Great service, fast, the food was great.
Rose Becerra
Whenever I order five guys on ubereats, they somehow never get my order right and I've gotten a wrong order each time. I ordered today again hoping it would be right when apparently my uber driver had to cancel my order because five guys never got my order in the system.
Marquise Leath
Great burger good service
Vince Jackson
Had 5 Guys delivery last night for 4 people, 2 milkshakes failed to turn up and the bacon in burger was cremated and not edible, my first use of 5 guys, will probably be the last, I will certainly warn friends and family to think twice.
Estelle Ailport
Rude staff and outrageous prices!
Johnson City, NY location
The lady at the counter was completely rude she needs to learn how to talk to paying customers she was so rude that me and my wife walked out without getting our order we wanted to talk to management earlier but she then picked up the phone when we called
Bill Carpenter
The food was good, but the order was taken incorrectly.
Tristan Rabuck
The bathrooms both have key lock, the two people spent 20 minutes in the bathrooms doing WHAT?
Went to Five Guys in the Arboretum with my family on 08/03/2025 with my family. We stopped in that location around 11am, ate and left. That same night, me and my son both got very sick from Five Guys, I called and spoke to a customer service representative 8 days ago and was told I would be refunded for the bad food. After several messages with no response from Five Guys, I am left with posting this negative review. Avoid this franchise altogether.
좋아요.☕️🥨🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔
I ordered a cheeseburger with grilled onions, mushrooms with a1 sauce and they gave me a double cheeseburger with a1 sauce.
The meat on my hamburger was cold. I live close by so there were no reason for the cold burger. Not worth driving by and I don’t trust people after you complain about service or food.
Great service, fast, the food was great.
Whenever I order five guys on ubereats, they somehow never get my order right and I've gotten a wrong order each time. I ordered today again hoping it would be right when apparently my uber driver had to cancel my order because five guys never got my order in the system.
Great burger good service
Had 5 Guys delivery last night for 4 people, 2 milkshakes failed to turn up and the bacon in burger was cremated and not edible, my first use of 5 guys, will probably be the last, I will certainly warn friends and family to think twice.
Rude staff and outrageous prices! Johnson City, NY location
Bad food and service 👎
Restaurantji Recommends
Expensive for low quality
Fries are great!
The lady at the counter was completely rude she needs to learn how to talk to paying customers she was so rude that me and my wife walked out without getting our order we wanted to talk to management earlier but she then picked up the phone when we called
The food was good, but the order was taken incorrectly.
The bathrooms both have key lock, the two people spent 20 minutes in the bathrooms doing WHAT?
Loading...