Super slow with mediocre food and matching service. Don’t waste your time in line here!
Atmosphere: 1
Food: 2
Service: 1
Seth Bernstein
My partner ordered pizza fries specifying that they were vegetarian and could not eat meat. They then tried to put the sauce from the meatballs in it with clumps of meat in it, which I would not have noticed if I wasn’t watching. Then they claimed they had no regular sauce they could give me which makes no sense. When I went to get ask for a refund they asked for the receipt, which had fallen out of my pocket and whoever was at the register started laughing. It is very inappropriate. On top of that we ordered a burger which they completely burned and is charred all over the bottom.
Atmosphere: 1
Food: 1
Service: 1
star caster
Genuinely extremely bad.Waited for 30 minutes, just to watch them fumble my food around. Mess up my order. Had to get them to correct my order and SOMEHOW they still ended up giving me my order with the wrong food inside!!Extremely gross too. Literally not a single food item was redeeming. Onion rings were dripping in oil. Hot dog buns were stiff and stale.The sweet and spicy wings looked SO good but they were dry, stiff, burnt, hard...tasted good! But I had to chew it for 10 mins for minimal meat. a 2/10Service was also really bad...I'm not one to feel the need to leave reviews, but people seem so excited for this place only to find out its horrid. I'm telling you now to just save yourself the pain.
Atmosphere: 1
Food: 1
Service: 1
bao
The food was amazing, the chicken was well seasoned and tender. The cornbread was moist and nicely baked. Would recommend if you are into American food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Thighs and Legs - 1 lb, Cornbread
juli dela pena
The food was so good and the service was great!!!
Atmosphere: 4
Food: 5
Service: 5
heykahanele
THESE PEOPLE ARE SOO LOVELY AND FAST SERVICE LOVE THEM THEYRE SO
Atmosphere: 5
Food: 5
Service: 5
Jhaded Energy
Food isn’t good. Corn tasteless, chicken tasteless and cold. Potatoes uncooked. Food and warmers are cold . I paid $20 for my meal and it just wasn’t anything. I threw most of it away . No drink. Pineapple cornbread was only thing that was ok. Money hungry. They need to be surveyed for cold food . We may get
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Cornbread
Russell Morris
I keep giving this place several tries and every time it's a disaster. The one lady who takes your orders is so rude. Not just to customers but other employees too. Every time I've gone my order has been wrong, she always yells at the cashier for asking simple questions. Give your money to a different RT vendor.
Atmosphere: 1
Food: 3
Service: 1
Chrissy N
Whole wings were bland and cold! Not good!
Tracy Pendleton
What happened to this place? This business went down drastically. They now open at 1030 am, I got there at 1045 for a piece of Plain cornbread but all they had was pineapple or cranberry. How do you just open and not have plain cornbread.
I Simply Love Franks. This is My Favorite Place, They Are One Of The BEST Food Venders I have Ever Experience in the Reading Terminal Market. Love Them!
Andrew U.
Review: I've been eating here a lots (famous franks a lot). I love they chickens (grilled dry rub) and since the seasoning are dry I ask blue cheese (pay extra) on side. They have different variety foods (family's food). Love them and I hope I can get back there soon !
Sam
I have never had a more disappointing experience at a food establishment in my entire life.Upon walking up to the counter you could tell two employees were not please with each other at all. All was good….Then after arguing one of the women walked up to the counter and screamed back to another employee that she already asked me what I wanted when she most definitely hadn’t because she was too busy arguing with another employee. I apologized even though she never asked me what I would like (I think she might actually be delusional). Even after apologizing she replied, “Ok, what do you want?” In an extremely annoyed and brash tone.After that, I uncomfortably asked for something that was CLEARLY listed on the menu behind the counter. The woman kept grabbing me the wrong item after I repeatedly told her the very specific thing I would like to order and further pointed to the item in the case and where it was listed on the menu.This troglodyte proceeded with an unprovoked, disgusting attitude. So, I simply told her, “Since you want to act so nasty, go screw yourself, and I hope you enjoy losing business.”I walked back so I could grab the woman’s name to talk to someone about her atrocious behavior and there she was yet again being extremely confrontational with another customer. I told her she needed to check her attitude especially when working in the public eye. She then proceeded to threaten me and say something along the lines of, she’d come out from behind the counter, insinuating that she’d fight me to which I gladly responded, “Go ahead I’d love for you to try me.” She never followed through because: 1) She was all talk ; 2) This foul creature couldn’t have moved fast enough to fight a sloth.Regardless; threatening customers with physical violence because you’re blatantly unaware of the menu items and how to proceed with putting together an order is beyond childish. Really… there’s something called emotional regulation and boy does she need it. It’s really sad to see such miserable, pathetic, and downright trash people working in such an enjoyable place like the terminal market.Management had no idea how to handle the situation (time to revamp the whole crew). I’m not really surprised because if you keep employees like that around you are absolutely unaware of good business practice.This employee drastically and negatively affected multiple customers’ experiences at Frank’s during my one short stop there. Hopefully this isn’t a regular thing on her part but, unfortunately, it seems like it is.Looking forward to never going back, and I’m truly grateful to have not spent, nor ever spending, my money at such a poorly run business. Thanks for the favor :). As Ab-Soul would say, “GOTTA DO BETTER.”It’s very apparent by looking at the other reviews and the owner’s responses, which focus on blaming the customers for any type of negative experience, that this place flat out sucks… Step up and run a business properly, or I’m guessing you won’t have this location for much longer.
Atmosphere: 1
Service: 1
Jess F.
Like others said-- I find the staff to be really unfriendly and rude. I was polite and very thankful and they were just not happy. The food is really good though! Love the cornbread and mac and cheese.
Super slow with mediocre food and matching service. Don’t waste your time in line here!
Atmosphere: 1
Food: 2
Service: 1
My partner ordered pizza fries specifying that they were vegetarian and could not eat meat. They then tried to put the sauce from the meatballs in it with clumps of meat in it, which I would not have noticed if I wasn’t watching. Then they claimed they had no regular sauce they could give me which makes no sense. When I went to get ask for a refund they asked for the receipt, which had fallen out of my pocket and whoever was at the register started laughing. It is very inappropriate. On top of that we ordered a burger which they completely burned and is charred all over the bottom.
Atmosphere: 1
Food: 1
Service: 1
Genuinely extremely bad.Waited for 30 minutes, just to watch them fumble my food around. Mess up my order. Had to get them to correct my order and SOMEHOW they still ended up giving me my order with the wrong food inside!!Extremely gross too. Literally not a single food item was redeeming. Onion rings were dripping in oil. Hot dog buns were stiff and stale.The sweet and spicy wings looked SO good but they were dry, stiff, burnt, hard...tasted good! But I had to chew it for 10 mins for minimal meat. a 2/10Service was also really bad...I'm not one to feel the need to leave reviews, but people seem so excited for this place only to find out its horrid. I'm telling you now to just save yourself the pain.
Atmosphere: 1
Food: 1
Service: 1
The food was amazing, the chicken was well seasoned and tender. The cornbread was moist and nicely baked. Would recommend if you are into American food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Thighs and Legs - 1 lb, Cornbread
The food was so good and the service was great!!!
Atmosphere: 4
Food: 5
Service: 5
THESE PEOPLE ARE SOO LOVELY AND FAST SERVICE LOVE THEM THEYRE SO
Atmosphere: 5
Food: 5
Service: 5
Food isn’t good. Corn tasteless, chicken tasteless and cold. Potatoes uncooked. Food and warmers are cold . I paid $20 for my meal and it just wasn’t anything. I threw most of it away . No drink. Pineapple cornbread was only thing that was ok. Money hungry. They need to be surveyed for cold food . We may get
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Cornbread
I keep giving this place several tries and every time it's a disaster. The one lady who takes your orders is so rude. Not just to customers but other employees too. Every time I've gone my order has been wrong, she always yells at the cashier for asking simple questions. Give your money to a different RT vendor.
Atmosphere: 1
Food: 3
Service: 1
Whole wings were bland and cold! Not good!
What happened to this place? This business went down drastically. They now open at 1030 am, I got there at 1045 for a piece of Plain cornbread but all they had was pineapple or cranberry. How do you just open and not have plain cornbread.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I Simply Love Franks. This is My Favorite Place, They Are One Of The BEST Food Venders I have Ever Experience in the Reading Terminal Market. Love Them!
Review: I've been eating here a lots (famous franks a lot). I love they chickens (grilled dry rub) and since the seasoning are dry I ask blue cheese (pay extra) on side. They have different variety foods (family's food). Love them and I hope I can get back there soon !
I have never had a more disappointing experience at a food establishment in my entire life.Upon walking up to the counter you could tell two employees were not please with each other at all. All was good….Then after arguing one of the women walked up to the counter and screamed back to another employee that she already asked me what I wanted when she most definitely hadn’t because she was too busy arguing with another employee. I apologized even though she never asked me what I would like (I think she might actually be delusional). Even after apologizing she replied, “Ok, what do you want?” In an extremely annoyed and brash tone.After that, I uncomfortably asked for something that was CLEARLY listed on the menu behind the counter. The woman kept grabbing me the wrong item after I repeatedly told her the very specific thing I would like to order and further pointed to the item in the case and where it was listed on the menu.This troglodyte proceeded with an unprovoked, disgusting attitude. So, I simply told her, “Since you want to act so nasty, go screw yourself, and I hope you enjoy losing business.”I walked back so I could grab the woman’s name to talk to someone about her atrocious behavior and there she was yet again being extremely confrontational with another customer. I told her she needed to check her attitude especially when working in the public eye. She then proceeded to threaten me and say something along the lines of, she’d come out from behind the counter, insinuating that she’d fight me to which I gladly responded, “Go ahead I’d love for you to try me.” She never followed through because: 1) She was all talk ; 2) This foul creature couldn’t have moved fast enough to fight a sloth.Regardless; threatening customers with physical violence because you’re blatantly unaware of the menu items and how to proceed with putting together an order is beyond childish. Really… there’s something called emotional regulation and boy does she need it. It’s really sad to see such miserable, pathetic, and downright trash people working in such an enjoyable place like the terminal market.Management had no idea how to handle the situation (time to revamp the whole crew). I’m not really surprised because if you keep employees like that around you are absolutely unaware of good business practice.This employee drastically and negatively affected multiple customers’ experiences at Frank’s during my one short stop there. Hopefully this isn’t a regular thing on her part but, unfortunately, it seems like it is.Looking forward to never going back, and I’m truly grateful to have not spent, nor ever spending, my money at such a poorly run business. Thanks for the favor :). As Ab-Soul would say, “GOTTA DO BETTER.”It’s very apparent by looking at the other reviews and the owner’s responses, which focus on blaming the customers for any type of negative experience, that this place flat out sucks… Step up and run a business properly, or I’m guessing you won’t have this location for much longer.
Atmosphere: 1
Service: 1
Like others said-- I find the staff to be really unfriendly and rude. I was polite and very thankful and they were just not happy. The food is really good though! Love the cornbread and mac and cheese.
Th cornbread is delicious ?