Hook & Reel Cajun Seafood & Bar

Overall bad experience with salty bisque, rancid greasy fries and flat draft beer. The odor in the Woman's restroom was so unbearable that we had to leave. Shame because we really looked forward trying it out.

We have been coming to Hook & Reel since they first opened. We can tell there has been a turnover in staff since then. The quality has changed tremendously. We usually order a huge amount enough to feed 5-6 people. The serving we got for take out was enough for 1 person.Not sure how long this place will stay open since even the all you can eat isn’t bringing folks in anymore.Wish you guys the best but this was our last visit.

Messed up my order. I ordered a mix and match with seasoned garlic butter, I got it with garlic butter. Also my hush puppies were missing the sauce, and got forks instead of spoons to eat the soup. Very disappointing.

I know it’s a seafood place but, I had ribeye. I’m not a fan of pan fried steak however, this was a very good steak. The staff was attentive and courteous and the prices are quite reasonable for the quality of food.

I traveled from Puerto Rico to eat In this place and it's the best sea food i ever ate

The customer service is ok. The food is not as good. The restaurant is not as clean as the hook and reel in Franklin Mills. I wouldn’t come here again. For the prices, I expected more. I asked for sauce for my wings, the waiter brought me water in a sauce cup with Cajun seasoning. I can’t make this up lol!

Seafood was excellent and the young lady who served our table was outstanding

I’ve been going to Hook&Reel on the boulevard since they first opened. The last six months or so they have just gotten very lazy and stingy. I understand due to Covid prices had to go up, but what I don’t understand is how prices go up and they give you less food than before. Today myself and three co-workers made a take out order. we had to go there two different times and both times our order wasn’t right. I ordered a shrimp boil with a pound of shrimp, corn, potatoes, broccoli, and a pound and a half of sausage. I only had six shrimps and and a half a pound of sausage, when they charge me three times for the sausage. My coworker order was all screwed up and had the wrong spice level. All of our order were between $40 & $50. We were so disappointed and I will not be returning.

We enjoy the food (took out this time), but observed this location isn't the cleanest. The staff was having a great time laughing it up and cursing telling their stories (youngsters). Gone are days of professionalism. Made me wonder if place will be open much longer.

Parking: Great on-site parking at door.

The silverware is plastic which makes it very hard to open the crab legs. Yes, they give you a cracker but that does not help with some of the legs. I just called to see if they do have any silverware and they told me, "No, that they use plastic. "

This place used to be great. Got a to go order of snow crab legs that were mushy. It seems like I received old crab legs that were reheated because they were definitely overcooked as well. They are going to get someone sick doing this (probably to save money). I will be notifying the health department.

Excellent service. Excellent dishes of seafood. Nice atmosphere. Waitress were very professional and eager to help with any questions about their menu. Would recommend others to visit this restaurant.

It’s always Dirty and they don’t know how to keep the restaurant clean

I placed an order online with pick up time an hour in the future only to arrive an hour later to find out my order was not put in. On top of that, I was told one of the items I ordered was no longer available (even though I was able to order it). I spent almost $150 and all I got was an apology and a story about being short staffed, which also included a half joking request asking me if I know anybody looking for work. Nothing additional thrown in for my inconvenience, nothing taken off my bill. And it's EMPTY in here. Having been in the service industry in the past, the customer experience is everything. Things happen all the time but the way it's handled makes a world of difference in turning a bad experience around and still getting your customer to come back. I will not be returning.

Run and hide! Don’t go there! First of all it’s Chinese owned! They stay in the back cooking the food while American Serv... I went there a couple of times...this time was my last! I walked in and the entire bar area was a mess even the tables off to the sides! I stood there while the waiter finished up serving as he was busy. The manager sat to the side just looking and not giving a helping hand. I wanted to sit down at the bar but couldn’t. It took about 10min to actually sit. I wanted to just walk out!!! I won’t be back that’s for sure!