UPDATE:Well, I guess everyone can see that weird response from the owner. If filling out the comment card that you provide means a customer hates you "to the bone" and you don't like it, then why provide the comment card, just for show? If a customer complimenting you on your decor and your food means a customer hates you "to the bone," then I guess everyone hates you, no matter what they say.Don't put words into my mouth. First of all, I may have complimented you on your decor and your food, but I never said that your "restaurant is like no other." I have been to other nice restaurants with good food in Chinatown and there are many more that I still haven't tried yet, so how I can say any one is the best? Second, no, I did not get what I paid for. I did not pay for just food and ambiance. If I just wanted food and ambiance, there are many other restaurants in Chinatown that I could go to. I expect good service as well, especially at the prices you charge. I do have to say though that everyone else at the restaurant provided very good service and it was just our waitress that took a very long time to take our order and then disappeared for the rest of the night.I don't know what makes you think I would want to waste my time and money again after I had a bad experience the first time. If you wanted to "fix" the problem, you could have refunded the money that I was charged for the duck bones that the waitress made me think was complimentary. No, you should never argue with customers, especially when the problem in the first place is that your waitress misled the customers and I even repeated what she said to make sure. At any other restaurant, when a server says that something "comes with" something else, like a burger "comes with" fries, it means that it's included in the price. If I were ever to return, I will expect you to "fix it" as promised.Original Review:This place is fancy and the decor is hip. They get top marks for presentation. Everything is served on bamboo. The food is actually very good too. The Peking duck at $46 for half a duck is overpriced though. The biggest issue is the service.It took a long time for our waitress to come take our order. It seems a lot of the staff don't really speak English, so communication is a problem. The waitress told us that the deep-fried duck bones comes with the Peking duck, so we thought it was complimentary. After she took our order, we never saw her again for the rest of the night, so it took a long time to get someone else to bring us our check. When the check came, we got the unpleasant surprise that we were being charged for the deep-fried duck bones that the waitress told us "comes with the Peking duck". We're definitely never coming back here again. There are plenty of good restaurants in Chinatown at more reasonable prices.
Atmosphere: 5
Food: 5
Service: 2
todd lowel
Talk about dark this place is way too dark you can barely see your food to eat it. I love the Cabbage dish they give you in the beginning it's great got the soup dumplings very good
Atmosphere: 3
Food: 4
Service: 5
紀嘉淯
202404The roasted duck grizzly bear is delicious. The skin of the duck roll is very fragrant. The whole duck roll is super refreshing. The duck soup is very rich and delicious. Other dishes recommend the pork liver and creamy garlic shrimp. The saliva chicken is also good. My travel companions love fermented fermented water spinach ⚠️The golden sand corn is not sweet! ! ! Can not accept!The overall food is quite delicious. But when I got home, I heard that many of the dishes are pre-made and microwaved. I don’t know if this is true or not?Cash discounts!
Atmosphere: 5
Food: 4
Service: 5
Gaylord Bautista
We came for some really good xiao long bao or soup dumplings. We weren’t disappointed. They were good and very fresh. But what we were really amazed at were the wontons. We never imagined a simple chinese dish can taste that good. The chili sauce made it the best wontons we have ever had. No exaggerations. So please, if no one is allergic to shrimps, get some for dine in and to go!
Atmosphere: 5
Food: 5
Service: 5
Zheming Jiang
For some reason, the fried ham fried rice is extremely spicy. The menu didn’t mention or warn customers the spicy levels. I ordered it before it does not taste like this. It seems there is a huge discrepancy among the same orders. I ordered this fried rice today and have to throw the entire order away. Additionally, a small order of vegetables cost over 20 dollars, clearly overpriced.
Food: 1
Nata Li
Really amazing Chinese restaurant. I would even say upscale, but they do need chopsticks holders! I’ll update my review when they get that one last detail fixed!
Atmosphere: 4
Food: 5
Service: 5
Cui
The waiter in Gangnam has a pretty good attitude. His name is KAI. The waiter is cute.
The food was not valued for that price and there was a cockroach in the tea cup which is very disgusting.And we asked for a spoon and it never came….I will never go back again.
Ellen C.
The new marinated crab is rlly fresh and savory. The okra is ok, not much flavor. The lamb is super soft but the radish underneath a bit undercooked? But truffle rice is superrrr good. Full of flavor, highly recommend
Sofia P.
I've dined at this restaurant twice. I ordered the roast duck both times and found that the quality was much better the second time! This restaurant is a good option for folks who want authentic flavors WITHOUT the excessive grease and salt. Usually I don't care for the ambiance when dining in Chinatown because I'm just there for good food, but it's refreshing to get good service and enjoy a comfortable, clean, and less noisy dining experience overall while eating a tasty meal.
Excellent service. Love the atmosphere. Food was great and we got our food pretty fast.
Atmosphere: 5
Food: 5
Service: 5
Bethel A.
My friends and i were in Philly during Chinese New Year and happened upon this restaurant. We were hungry and the nice aesthetic drew us in for lunch. However, it was disappointing as the food was so-so (the fried rice was really good but we ordered a few other items that were more or less bland) and our service was no good either. Our waiter seemed as if he had better things to do than answer our questions and assist us throughout our meal. We were excited to try new food and were instead met with impatience. A few of the other employees seemed kind however we did not get much interaction with them. I hope this restaurant grows in their customer service for the better for their future customers. However, I will not be revisiting 02/27/2024 Edit based on Owners response: I appreciate your response. If i remember everything we ordered, I'll update this message but for now i only remember two items: the orange dumplings (which we were excited for because it supposably a fan favorite but it had no flavor at all - it wasnt good or bad, just tasteless) and the fried rice, which was really good, and flavorful
Beth M.
Response to Owner 02/24/24: We stood there waiting for a response for several moments repeating the situation. We were met with blank stares and finally a mumbled "sorry", which is when we proceeded to walk out because it seemed to be going no where. If you were processing, you could've communicated that or stopped us as we walked away. This is just poor customer service because even now you are not taking responsibility or showing compassion. If I had swallowed the glass, this would've been far worse situation than a yelp review. We just hope you are more careful and considerate with future customers.
Shing C.
The ambiance is impeccable. Didn't like the fact that Food all came out all at once. We ordered the pork belly as an app. But it Came out after one of our entree. I get it. It's Chinese food. And servers never came and change plate once. We were using the same plate for everything the whole night. Need some training.
CN C.
Ambiance is great but food is ok. Service is great though. Would not go there again. For the price, was expecting better food. You can't position yourself as a higher end restaurant when the food is just ok.
UPDATE:Well, I guess everyone can see that weird response from the owner. If filling out the comment card that you provide means a customer hates you "to the bone" and you don't like it, then why provide the comment card, just for show? If a customer complimenting you on your decor and your food means a customer hates you "to the bone," then I guess everyone hates you, no matter what they say.Don't put words into my mouth. First of all, I may have complimented you on your decor and your food, but I never said that your "restaurant is like no other." I have been to other nice restaurants with good food in Chinatown and there are many more that I still haven't tried yet, so how I can say any one is the best? Second, no, I did not get what I paid for. I did not pay for just food and ambiance. If I just wanted food and ambiance, there are many other restaurants in Chinatown that I could go to. I expect good service as well, especially at the prices you charge. I do have to say though that everyone else at the restaurant provided very good service and it was just our waitress that took a very long time to take our order and then disappeared for the rest of the night.I don't know what makes you think I would want to waste my time and money again after I had a bad experience the first time. If you wanted to "fix" the problem, you could have refunded the money that I was charged for the duck bones that the waitress made me think was complimentary. No, you should never argue with customers, especially when the problem in the first place is that your waitress misled the customers and I even repeated what she said to make sure. At any other restaurant, when a server says that something "comes with" something else, like a burger "comes with" fries, it means that it's included in the price. If I were ever to return, I will expect you to "fix it" as promised.Original Review:This place is fancy and the decor is hip. They get top marks for presentation. Everything is served on bamboo. The food is actually very good too. The Peking duck at $46 for half a duck is overpriced though. The biggest issue is the service.It took a long time for our waitress to come take our order. It seems a lot of the staff don't really speak English, so communication is a problem. The waitress told us that the deep-fried duck bones comes with the Peking duck, so we thought it was complimentary. After she took our order, we never saw her again for the rest of the night, so it took a long time to get someone else to bring us our check. When the check came, we got the unpleasant surprise that we were being charged for the deep-fried duck bones that the waitress told us "comes with the Peking duck". We're definitely never coming back here again. There are plenty of good restaurants in Chinatown at more reasonable prices.
Atmosphere: 5
Food: 5
Service: 2
Talk about dark this place is way too dark you can barely see your food to eat it. I love the Cabbage dish they give you in the beginning it's great got the soup dumplings very good
Atmosphere: 3
Food: 4
Service: 5
202404The roasted duck grizzly bear is delicious. The skin of the duck roll is very fragrant. The whole duck roll is super refreshing. The duck soup is very rich and delicious. Other dishes recommend the pork liver and creamy garlic shrimp. The saliva chicken is also good. My travel companions love fermented fermented water spinach ⚠️The golden sand corn is not sweet! ! ! Can not accept!The overall food is quite delicious. But when I got home, I heard that many of the dishes are pre-made and microwaved. I don’t know if this is true or not?Cash discounts!
Atmosphere: 5
Food: 4
Service: 5
We came for some really good xiao long bao or soup dumplings. We weren’t disappointed. They were good and very fresh. But what we were really amazed at were the wontons. We never imagined a simple chinese dish can taste that good. The chili sauce made it the best wontons we have ever had. No exaggerations. So please, if no one is allergic to shrimps, get some for dine in and to go!
Atmosphere: 5
Food: 5
Service: 5
For some reason, the fried ham fried rice is extremely spicy. The menu didn’t mention or warn customers the spicy levels. I ordered it before it does not taste like this. It seems there is a huge discrepancy among the same orders. I ordered this fried rice today and have to throw the entire order away. Additionally, a small order of vegetables cost over 20 dollars, clearly overpriced.
Food: 1
Really amazing Chinese restaurant. I would even say upscale, but they do need chopsticks holders! I’ll update my review when they get that one last detail fixed!
Atmosphere: 4
Food: 5
Service: 5
The waiter in Gangnam has a pretty good attitude. His name is KAI. The waiter is cute.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: steamed pork soup dumpling 6 江南小笼包 6, pecking duck half duck 北京烤鸭 半只
The food was not valued for that price and there was a cockroach in the tea cup which is very disgusting.And we asked for a spoon and it never came….I will never go back again.
The new marinated crab is rlly fresh and savory. The okra is ok, not much flavor. The lamb is super soft but the radish underneath a bit undercooked? But truffle rice is superrrr good. Full of flavor, highly recommend
I've dined at this restaurant twice. I ordered the roast duck both times and found that the quality was much better the second time! This restaurant is a good option for folks who want authentic flavors WITHOUT the excessive grease and salt. Usually I don't care for the ambiance when dining in Chinatown because I'm just there for good food, but it's refreshing to get good service and enjoy a comfortable, clean, and less noisy dining experience overall while eating a tasty meal.
Restaurantji Recommends
Excellent service. Love the atmosphere. Food was great and we got our food pretty fast.
Atmosphere: 5
Food: 5
Service: 5
My friends and i were in Philly during Chinese New Year and happened upon this restaurant. We were hungry and the nice aesthetic drew us in for lunch. However, it was disappointing as the food was so-so (the fried rice was really good but we ordered a few other items that were more or less bland) and our service was no good either. Our waiter seemed as if he had better things to do than answer our questions and assist us throughout our meal. We were excited to try new food and were instead met with impatience. A few of the other employees seemed kind however we did not get much interaction with them. I hope this restaurant grows in their customer service for the better for their future customers. However, I will not be revisiting 02/27/2024 Edit based on Owners response: I appreciate your response. If i remember everything we ordered, I'll update this message but for now i only remember two items: the orange dumplings (which we were excited for because it supposably a fan favorite but it had no flavor at all - it wasnt good or bad, just tasteless) and the fried rice, which was really good, and flavorful
Response to Owner 02/24/24: We stood there waiting for a response for several moments repeating the situation. We were met with blank stares and finally a mumbled "sorry", which is when we proceeded to walk out because it seemed to be going no where. If you were processing, you could've communicated that or stopped us as we walked away. This is just poor customer service because even now you are not taking responsibility or showing compassion. If I had swallowed the glass, this would've been far worse situation than a yelp review. We just hope you are more careful and considerate with future customers.
The ambiance is impeccable. Didn't like the fact that Food all came out all at once. We ordered the pork belly as an app. But it Came out after one of our entree. I get it. It's Chinese food. And servers never came and change plate once. We were using the same plate for everything the whole night. Need some training.
Ambiance is great but food is ok. Service is great though. Would not go there again. For the price, was expecting better food. You can't position yourself as a higher end restaurant when the food is just ok.