Gia Pronto Kitchen

Counter 1 staff needs to smile..it's free. Mediocre food that's overpriced!! People are stressed enough visiting sick loved ones & deserve better treatment. I use a walker & asked the girl for assistance. She said in a minute ill tell my boss. The boss never assisted. 10 mins later another customer saw me struggling & offered assistance. Thank goodness for good Samaritans bc I would've fallen. Smh horrible situation. Why operate out of a hospital if you can't provide handicapped assistance? Please properly train your staff to help my fellow friends!! God Bless

Atmosphere: 5

Food: 1

Service: 1

bought a paini caprese for $11.35 and they gave me bread that I didn't order that was old with old vegetables from the day before with only one cheese and two tomatoes, it's disrespectful.

Food: 1

The service is bad. To be pricey on the food. My food was cold and did not look good. The manager or the workers had bad attitudes. It is not the place it is the people who work there. To see a person who is supposed to server you throw food on the counter . Is not good.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Pepperoni Slice, Drip Coffee & Cinnamon Roll

Had a glass of iced tea from the kiosk on the first floor. One sip and threw it in the trash. Terrible taste. Over $3.50 for a small cup. Never again!

Atmosphere: 3

Food: 1

Service: 3

Good drip coffee and cinnamon rolls. Employees are fairly friendly. It's an oasis in the otherwise gloomy environment of a hospital.

Parking: In the Atrium of Penn Medicine Perelman Building

Atmosphere: 4

Food: 4

Service: 4

Poor excuse for a caprese panini. Their menu says it comes with basil and balsamic, neither of which are present, and instead there’s a handful of arugula. Their pasta fagioli is listed as vegetarian, but clearly has chunks of bacon in it. The pizza is tolerable

Atmosphere: 2

Food: 2

Service: 2

This is not a fair review I have to say myself! The person as the register was so rude, I only purchased pound cake and went next door to Jimmy John's and then Starbucks. We are in PA for my daughter's chemotherapy and Gia's looked like a good one stop shop. I won't be back.

Atmosphere: 2

Food: 2

Service: 1

Coffee and soup staff are pleasant , pizza side are rude as ever like their sh don’t stink, I’ve visited here a lot over the past few years. Food isn’t good, they clearly don’t care.
I’ve been missing items multiple times

Atmosphere: 1

Food: 1

Service: 1

Pricey cafe near Penn with pizza, paninis, soups and salads. I got a turkey panini in a rush and it was what I expected. Not bad, not good. The service was also very slow.

Atmosphere: 3

Food: 3

Service: 2

Used to be okay, but now you can't get service, expensive paninis are served cold in the center (every time). There is no organization at the cash register with 1-2 people constantly playing with the screens but not helping customers and the one person who ocassionally takes orders just handling whoever pushes past and ignores the line.

Atmosphere: 3

Food: 2

Service: 1

Working on a construction site near this place, spending $50 a day on pizza, then they complain that we’re buying so much pizza and refuse to sell it to us. It’s guess they don’t want our $1500 a month for doing their job selling pizza ?

Staff is unfriendly and rude. Many times I have been in this restaurant and said thank you with no response. I believe one of the managers, white male, is one of the employees I thanked and he looked at me and just walked away rolling his eyes. Sad.Also, trash cans are always overflowing.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Pizza and Sandwich

I'm a regular in this place. This was the second time the salad I ordered was not chopped. When I asked for the salad to be further chopped the employee did a bit but not nearly as much as what I was used to be served from this place. The bread that was part of my order was not in the bag. Thankfully I saw it on time and asked for it. I don't think I will be going back.

Atmosphere: 4

Food: 1

Service: 1

I witnessed a customer being very angry and frustrated today 04/12/24 because their order was incorrect.I heard the customer say that one of your employees, who claimed to be a Manager was very rude to them and hung up on them, the customer came back to the restaurant to get the items that was missing from their food. The Black Manager guy was laughing at the customer and their conversation was getting louder and louder. The Manager found so much humor and joy in the customers frustration. It was very disappointing to see him behave in the manner that he was finding joy with the customer disappointment. I'm actually surprised that he's a Manager. Once he gave the customer the rest of their missing items from a $14.00 salad. He slammed the cup on the counter while still laughing AT the customer and said he was hanging up the phone again. Our family has been here at Penn Medicine for a few days now and we've been getting breakfast and lunch from your restaurant but after today we will not support this business any more. Your Manager was totally non-caring about the customer and that they messed the order up and he just showed no compassion whatsoever for the customer. This is a place where I would NOT spend another dime at, the customer service from your Manager was horrible and embarrassing for the restaurant and those of us who were trying to have a peaceful lunch. He was mouthie towards the customer. The customer mentioned that they would contact customer service/corporate and the Manager laughed again and said that there was no contact information or person for them to report their experience to. The customer also stated to the Manager that they were sure that he would not have treated other customers the way he had treated her.

Service: 1

Lauren is a super employee who really knows customer service. The food was excellent but she is the star of the place. Give her a raise! Will be coming back soon! Yummmmm!

Atmosphere: 5

Food: 5

Service: 5