Old Nelson Food Company

The worst experience of the 3. They barely speak english and the older female at the register always seems to be rude toward african americans. Also, the food ordering machines rarely shows what that actually have. This place can not be real. Nicer people should be at service when people are spending their money. I will never return and i will make sure that i inform as many colleagues as humanly possible not to go to this store of disappointment. I will inconveniently walk an extra distance to wawa to get better overall.

The people here are not the nicest. Poor customer service.

The sandwiches here are top notch! Always delicious 😋

Haven’t been here in a while and am so disappointed I went today. Sandwich was HARD as a brick and tasted overall lackluster. The person who made the sandwich knew the bread was either old or had been toasted way too long. Customer service needs to be better from behind the counter and especially the guy at the register. Don’t waste your money at this location. Go to the one near 30th and Chestnut. Quality assurance is non existent.

The manager is very friendly and a cutie pie, I always go there for the lottery and cheesecake....lol

Ive been going to old nelson for many years and have been to many locations and very consistent with good quality food and service

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Paninis, Sandwiches, Salads

SANDWICHES NEED TO BE MADE MORE LIKE 7TH WITH SAME ROLLS.MAYO ON BOTH SIDES OF ROLL OR KAISER AND WITH CHEESE THEN MEAT AND PICKLES AND TOMATOES AND PEPPPERS MORE DICED UP LIKE 7TH.ITS NOT A BAD SANDWICH BUT DEFINITELY HAVE TO MAKE THEM LIKE 7TH

Food: 4

The food is average. It’s nothing wrong with the food honestly, it’s just nothing I would pay to try twice. The 1 star is because of the price difference and the lack of accessibility the Old Nelson’s app offers. I ordered a custom sandwich and was given a price through the Old Nelson’s online ordering system. Unfortunately, I received an error message stating “ I was too far from the location”. I then tried ordering on the app, received the same error message but I noticed something extra. The price for the same exact sandwich was less expensive. I was only 2 blocks from the 36th and market location so I walked in and ordered and not to my surprise, I was given a different price. Mind you, the most expensive price for the same exact sandwich was given in store.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwiches

Absolute thieves! I can’t believe how much they charge

Food: 1

Service: 1

it's good for convenience but that's about it. The prices are pretty bad, the service and staff are not great either and they do not accept SNAP.

Atmosphere: 3

Food: 3

Service: 3

Multiple healthy, tasty, international food options for all types of restricted diets. It's not cheap, but neither is the food. Recommended if finding a worthy meal on a traditional menu is challenging for you. There are also more traditional snacks and drinks for everyday munchies. ?

Dietary restrictions: Alternative protein options. Non-dairy products. Gluten free, organic , vegetarian, and vegan options available.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwiches

I dont know what happened . It used to be so good. When Okie , cindy, henny, Aaron ,and, Ewan worked there. I took the time to get to know their names because I work near by and really liked their customer service.Slowly but surely they all left I watched the service quality decline from a 10 to a 4. Covid hit and then everything went down hill.I tried today ordered my regularDisappointed. The taste was there but the structure of the hoagie was missing. On top of that the cashier is rude as ever. Rolling her eyes for no reason.For the same amount of moneyI couldve had a better made hoagie , with better ingredients and better customer service from PRIMOS!!

Atmosphere: 1

Food: 1

Service: 1

Good stuff good

Atmosphere: 5

Food: 5

Service: 5

Why did my hoagie lettuce have ice chips on it?

I was in the store on November 1, 2023. I ordered two sandwiches and bought a honey bun. I've been in this store two other times. My sister told me about it and after an appointment, we came in to buy some sandwiches. I was told after that visit, they racially profiled my sister. I didn't see it for myself until yesterday Wednesday when I came in to buy some food. After sending my order through, I got the honey bun and went to pay. The store wasn't crowded at all that time of the day. I had one order before mine and I looked up to see mine said waiting. There were two men behind the counter and the one not making the food motioned for the one making the food to watch me. I was standing waiting with my receipt. Once my food was done, I said thank you and the one not making the food yelled at the cashier and he said she paid. I looked around as if to say, wow but I wasn't surprised. My sister paid before her sandwich was done and me also. I left the store and then called for the manager. A man answered and gave the phone to another man, he hung up after I said I had a complaint. I will never go back in that store again. There are many many places that have good sandwiches, one is Jean's Cafe on Walnut street. I wish I had gone there. I've never had any problems with them or them already thinking I'm going to steal because I look a certain way. I wish now I had spent my money there and not in this place. I also see people talking about bad rotten food and bugs. My sister also said never again and I'm saying, NEVER AGAIN!

Atmosphere: 1

Food: 1

Service: 1