Oteri's Italian Bakery

4919 N 5th St, Philadelphia
(215) 457-4958

Recent Reviews

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Steph

The professionalism needs to be better with one of the 3 young ladies. When I asked her was all of my items in the package, she hit the top of the bag that was on top of the birthday cake I ordered hard. I was about to snap but I tried my best to stay under control .I checked to see if it was damaged but thankfully it was not. There should be someone that can also assist with opening the door to help the customer leave because there were an x-amount of things in my hand (I had a huge cake) and no one offered to assist. The attitudes need to be worked out because someone else may not walk away from that treatment and give a response.I spent around $100 to show love and support. I will not be back unfortunately.

Atmosphere: 1

Food: 2

Service: 1

Ebony Jackson

Strawberry shortcake cake. Horrible. Hard whipped cream fell off dry brittle cake. THE WORST. NOT LIKE DECADES AGO. DONT WASTE YOUR MONEY!!! TRASH!!!

Atmosphere: 2

Food: 1

Service: 2

Skyy Zulu

My dad loved it. He said it was delicious. It tasted very fresh..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Nadiyah B

I needed a quick order of cookies for my grandson birthday and was able to get them within the days which was pretty quick. The cookies tasted delicious. Exceeded my expectations!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Cookies

Nadiyah Brown

I recently ordered custom cookies and they exceeded my expectations!!! Great customer service. I also was able to get my order fast within a couple days. 10/10

Atmosphere: 5

Food: 5

Service: 5

Chimere Ghee

My daughter was in love with her cake! Not only did it look just like the picture, it tasted good too. We went with the pound cake and it was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Customer Service, Cookies, Cheesecake

Christina Towns

The cake was so dry it crumbled as I cut it.

Kalena Vaden

They over charged me for my last cake purchase I don’t think I will use them in future the service is not like it used to be when going there over the years with my father had to change my order and refund of charges where to be given and where not after being stated would

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Bakery

Lewis Williams

Love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Angel Scott

We ordered a hello kitty cake for Saturday 10/4. The cake was horrible! No one ate it, every slice went in the trash. the cake was dried out so that’s tell me it wasn’t freshly baked. smh what a waste of money spent.

Atmosphere: 3

Food: 1

Service: 3

Comfort Asamoah

Delicious birthday cake! We finished it all in a go! Good stuff!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Customer Service

Janice

Two years ago went and got two slices of red velvet, slices was stale and hard. Maybe that was a one time issue. Pick up a slice of red velvet yesterday (7/10/2025) . Cake was stale or either old. Oteri if you have something 2-3 days please do not serve for paying customers. I'm going to stick with Bjs for fresh cake or muffins.

Cdream._

Amazing

m wilkinson

Got everything but the jelly doughnut the staff forgot to put in my bag.

Launita Turpin

Cake was very good.

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