Oteri's Italian Bakery
4919 N 5th St, Philadelphia
(215) 457-4958
Recent Reviews
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The professionalism needs to be better with one of the 3 young ladies. When I asked her was all of my items in the package, she hit the top of the bag that was on top of the birthday cake I ordered hard. I was about to snap but I tried my best to stay under control .I checked to see if it was damaged but thankfully it was not. There should be someone that can also assist with opening the door to help the customer leave because there were an x-amount of things in my hand (I had a huge cake) and no one offered to assist. The attitudes need to be worked out because someone else may not walk away from that treatment and give a response.I spent around $100 to show love and support. I will not be back unfortunately.
Atmosphere: 1
Food: 2
Service: 1
Strawberry shortcake cake. Horrible. Hard whipped cream fell off dry brittle cake. THE WORST. NOT LIKE DECADES AGO. DONT WASTE YOUR MONEY!!! TRASH!!!
Atmosphere: 2
Food: 1
Service: 2
My dad loved it. He said it was delicious. It tasted very fresh..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
I needed a quick order of cookies for my grandson birthday and was able to get them within the days which was pretty quick. The cookies tasted delicious. Exceeded my expectations!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Cookies
I recently ordered custom cookies and they exceeded my expectations!!! Great customer service. I also was able to get my order fast within a couple days. 10/10
Atmosphere: 5
Food: 5
Service: 5
My daughter was in love with her cake! Not only did it look just like the picture, it tasted good too. We went with the pound cake and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Customer Service, Cookies, Cheesecake
The cake was so dry it crumbled as I cut it.
They over charged me for my last cake purchase I don’t think I will use them in future the service is not like it used to be when going there over the years with my father had to change my order and refund of charges where to be given and where not after being stated would
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Bakery
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
We ordered a hello kitty cake for Saturday 10/4. The cake was horrible! No one ate it, every slice went in the trash. the cake was dried out so that’s tell me it wasn’t freshly baked. smh what a waste of money spent.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Delicious birthday cake! We finished it all in a go! Good stuff!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Customer Service
Two years ago went and got two slices of red velvet, slices was stale and hard. Maybe that was a one time issue. Pick up a slice of red velvet yesterday (7/10/2025) . Cake was stale or either old. Oteri if you have something 2-3 days please do not serve for paying customers. I'm going to stick with Bjs for fresh cake or muffins.
Amazing
Got everything but the jelly doughnut the staff forgot to put in my bag.
Cake was very good.
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