Philly Pretzel Factory

I… smh

The customer service at this specific location is abhorrent! The young lady that is providing the worse service on America is working there everyday when I catch my 4:30pm train. I used to stop and buy a pretzel everyday on my way home. I would ABSOLUTELY NOT spend 1 cent at this location with poor service and unacceptable attitude.

Atmosphere: 1

Food: 3

Service: 1

I believe the quality of the pretzels at this location lacks because they don't make them on site...idk about u, but that's what I go to Philly soft pretzel for,the freshness of it all. The pretzels at this location fall flat, usually hard, no fluff...ever had a pretzel fresh out the oven??? Not at this location...

Atmosphere: 3

Food: 2

Service: 3

Pretty much most vof the time, when we come to Center City, we get our

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Mini Pretzel, Pretzel

The pretzels sit out too long uncovered and sometimes they are overcooked. They are called Philly "soft" pretzels for a reason. Nobody wants a crunchy pretzel.

Atmosphere: 3

Food: 3

Service: 3

They are never open when they are supposed to be open because the pretzel delivery guy is always late and then the cashier had a nasty attitude

Pleasant staff. Pretzels are expected.

Every single time I step into this location, the associate is always pleasant with me while getting my pretzel or pretzels.

The pretzels and pretzel dogs. The hot mustard with horseradish is great and really not as hot as you might think.

Every single time I step into this location, the associate is always pleasant with me while getting my pretzel or pretzels.

Went to the store today and without saying hello or good morning, the employee tells " Im not open yet". I ask her how is she not open yet but she is serving a woman at her register? She tells me that the woman she is serving was only buying water. The employee never asks me what I wanted to buy. I filed a complaint but have not heard from the company as of yet. I would love to know why I wasnt served but others were?

Went to the store today and without saying hello or good morning, the employee tells " Im not open yet". I ask her how is she not open yet but she is serving a woman at her register? She tells me that the woman she is serving was only buying water. The employee never asks me what I wanted to buy. I filed a complaint but have not heard from the company as of yet. I would love to know why I wasnt served but others were?

The pretzels are not made on site and are always cold and hard and stale. You're better off going to the one on sansom st.

Very good.

Good place for a regular pretzel. Look for their coupons on the counter before you order.