Philly Pretzel Factory
$ • Pretzels, Bakery
Hours:
5022 City Ave, Philadelphia
(215) 877-2200
About Philly Pretzel Factory
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Philly Pretzel Factory Reviews
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I ordered a large tray for my nephew’s nurses at Lankenau Hospital. I ordered it for a 4:15pm pick-up, and hit a bit of traffic. I called them when I was 5 minutes away letting them know I would be there right at 5pm (knowing they closed at 5) to pick up tray. I was told that the tray I paid for online was trashed at 4:45pm. They never called me (which I would have had delivered if available) and when I asked for a refund, I was laughed at. I asked for the name of the person...read full review
I visited this location on Monday 5/17/21. It was my 1st time there, about 20 minutes before closing. I get my order and as he hands me the bag, there’s red stuff on his hand and on my bag. I’m like “ummm sir, please tell me that’s ketchup...”. He says, “looks like I cut myself but I assure you it’s not on your pretzels”...I just stood there with my mouth open for a second and walked out. I had already paid for my order but I was too shocked to act in the moment!...read full review
Ratings
Menu
Hours
| Monday | 6AM - 6PM |
| Tuesday | 6AM - 6PM |
| Wednesday | 6AM - 6PM |
| Thursday | 6AM - 6PM |
| Friday | 6AM - 6PM |
| Saturday | 8AM - 5PM |
| Sunday | 8AM - 5PM |
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Philly Pretzel Factory is a popular spot known for its delicious pretzels. The customer service can be a mixed experience, with some visitors reporting friendly and patient staff, while others have encountered long wait times and unfriendly attitudes. Despite this, the food remains consistently good, and the pretzels are a hit. Customers can expect potential wait times, especially during peak hours, but the end result is worth the wait. The staff, including employees like Kayla, are often praised for their great energy, respect, and accommodating nature, ensuring a positive experience. The service is frequently described as fast and friendly, with the team going above and beyond to maintain top-quality products and customer service. The manager, such as Joe, has also been recognized for their willingness to accommodate special requests, making the Philly Pretzel Factory a reliable choice for both quick snacks and larger events.