Horrible. I ordered online and paid online. I got to the store, there were 2 women in the back, that's all I could see anyway. There was a man waiting in the lobby. The one woman saw me multiple times as she went back and forth in the working area. After 7 minutes, she said I'll be right with you. Then checked on something in the fryer that was done so she took that to a table along with a pizza for the man waiting. Unfortunately that is when I saw the monitor with customer names and status of order. Mine said ready. It was in the warmer, all the time. Another minute or two later, she brought out his order and he left. Then asked me, and took my pizza out of the warmer. There is no reason I needed to wait when my order was ready all a long. They either need instructions on multi-tasking or have someone available to come to the front when someone comes in.
sidddharth s
This place def has some operating issues. The first time I walked in, I was told they can't make me food cuz their systems are down but I can order online. The second time I came, systems were working but something else wasn't cuz everyone either left without food after 45 mins or waited irritated. The staff is sweet thou, it's obvious they are trying but pizza Hut needs to help their franchises. As long as you remember the staff is human, they are polite and apologize. It's a systems problem, not a staff issue. My food was great btw
narynkul zhyrgalbekova
Worst service ever!
King Zay
finished a 12 hour shift and placed a mobile order at 615pm. Phone alert said food is ready but I did not get my food until 735pm. Standing there being ignored. My food was cold and I had to put everything in the oven at home. They were a complete mess. Didn’t even have gloves on while prepping food I was there watching the whole thing. Standing for more than an hour. They were worried about all DoorDash customers rather than anything else. 50 dollar order… this is supposed to be my neighborhood hut, I’d rather drive to north Philly and take my chances there. This place sucks. Wouldn’t even give an extra sauce for inconvenience… Nothing! If possible, avoid ordering from here
Megan Mullin
Placed online order at 5:45 was told it would be ready in 15 mins. I didn’t get there until 6:40 and was told it would be ready in another “15 minutes” well I left at 7:20 without my order. Workers were extremely unhelpful and rude
Jon Satterfield
They had a new manager that was super friendly and efficient. Great service. Good food
Shantell White
I had a wonderful experience at Pizza Hut, thanks to Chris and his exceptional customer service. From the moment I walked in, he greeted me warmly and made the entire process smooth. He even offered to carry my order to my car , in the rain , which was thoughtful . The food was hot and fresh, and it’s clear that Chris is part of a great team. Outstanding employees like him are rare, and Pizza Hut is fortunate to have him. Thank you, Chris, and the entire team for your excellent service tonight !
Phillip Henderson
I needed this. I haven't had pizza hut in a while. It just what I needed. The pizza 🍕 was more than happy with it.
James Bayto
Placed an order online for me and some coworkers and ran out on my break to pick it up, just to find the place locked up and no one answering the phone. This was around 1:30pm, well within operating hours. Either no one showed up for work, or judging from other reviews it might be closed down. Who knows. Now I get to call the credit card company to make sure I don't get charged. Counting it as a blessing in disguise after seeing the review on here showing they got a cooked spider on their pizza.
Hands down absolutely the worst place . My order was completely wrong they don't take any calls they are so unprofessional I paid for food the never was delivered. Total incompetence . And getto people
Jessica Lynn
Called to place an order & the guy couldn’t understand me for some reason. He then tells me to “hold on” and just hangs up the phone… I will stick with Dominos next time. 0/10
Melissa Hinkel
I asked the gentleman behind the counter about specific special and explain each item to me perfectly. I can't even demonstrated how the items came in the pizza box. Young lady behind the register was helpful as well with General conversation
Patrick Betteley
It's basic industrial pizza.
casandra Mondelus
Horrible customer service when you call the busy signal rings and when going into the store they say their phones have been down for 3 months. Horrible experience
Excellent staff and service !
Horrible. I ordered online and paid online. I got to the store, there were 2 women in the back, that's all I could see anyway. There was a man waiting in the lobby. The one woman saw me multiple times as she went back and forth in the working area. After 7 minutes, she said I'll be right with you. Then checked on something in the fryer that was done so she took that to a table along with a pizza for the man waiting. Unfortunately that is when I saw the monitor with customer names and status of order. Mine said ready. It was in the warmer, all the time. Another minute or two later, she brought out his order and he left. Then asked me, and took my pizza out of the warmer. There is no reason I needed to wait when my order was ready all a long. They either need instructions on multi-tasking or have someone available to come to the front when someone comes in.
This place def has some operating issues. The first time I walked in, I was told they can't make me food cuz their systems are down but I can order online. The second time I came, systems were working but something else wasn't cuz everyone either left without food after 45 mins or waited irritated. The staff is sweet thou, it's obvious they are trying but pizza Hut needs to help their franchises. As long as you remember the staff is human, they are polite and apologize. It's a systems problem, not a staff issue. My food was great btw
Worst service ever!
finished a 12 hour shift and placed a mobile order at 615pm. Phone alert said food is ready but I did not get my food until 735pm. Standing there being ignored. My food was cold and I had to put everything in the oven at home. They were a complete mess. Didn’t even have gloves on while prepping food I was there watching the whole thing. Standing for more than an hour. They were worried about all DoorDash customers rather than anything else. 50 dollar order… this is supposed to be my neighborhood hut, I’d rather drive to north Philly and take my chances there. This place sucks. Wouldn’t even give an extra sauce for inconvenience… Nothing! If possible, avoid ordering from here
Placed online order at 5:45 was told it would be ready in 15 mins. I didn’t get there until 6:40 and was told it would be ready in another “15 minutes” well I left at 7:20 without my order. Workers were extremely unhelpful and rude
They had a new manager that was super friendly and efficient. Great service. Good food
I had a wonderful experience at Pizza Hut, thanks to Chris and his exceptional customer service. From the moment I walked in, he greeted me warmly and made the entire process smooth. He even offered to carry my order to my car , in the rain , which was thoughtful . The food was hot and fresh, and it’s clear that Chris is part of a great team. Outstanding employees like him are rare, and Pizza Hut is fortunate to have him. Thank you, Chris, and the entire team for your excellent service tonight !
I needed this. I haven't had pizza hut in a while. It just what I needed. The pizza 🍕 was more than happy with it.
Placed an order online for me and some coworkers and ran out on my break to pick it up, just to find the place locked up and no one answering the phone. This was around 1:30pm, well within operating hours. Either no one showed up for work, or judging from other reviews it might be closed down. Who knows. Now I get to call the credit card company to make sure I don't get charged. Counting it as a blessing in disguise after seeing the review on here showing they got a cooked spider on their pizza.
Restaurantji Recommends
Hands down absolutely the worst place . My order was completely wrong they don't take any calls they are so unprofessional I paid for food the never was delivered. Total incompetence . And getto people
Called to place an order & the guy couldn’t understand me for some reason. He then tells me to “hold on” and just hangs up the phone… I will stick with Dominos next time. 0/10
I asked the gentleman behind the counter about specific special and explain each item to me perfectly. I can't even demonstrated how the items came in the pizza box. Young lady behind the register was helpful as well with General conversation
It's basic industrial pizza.
Horrible customer service when you call the busy signal rings and when going into the store they say their phones have been down for 3 months. Horrible experience
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