Popeyes Louisiana Kitchen

7500 City Ave, Philadelphia
(215) 473-3737

Recent Reviews

Linda McCafferty

I had to use the drive-thru given the circumstances of the COVID-19 pandemic (5/30/2020). The first employee at the ordering station made my ordering experience a challenge as they literally mumbled through their headset to take my order. Her tone was rude and condescending after I asked her to repeat herself. Once I pulled around, a different woman at the window also impatiently handed me my food and was annoyed after I attempted to confirm that my order was correct. There was confusion with the employees at the window prior to me receiving my food hence why I asked for confirmation. When I looked at my food the portions were noticeably smaller. I understand downsizing, but the side of fries I received was hardly a small. Not sure if there has been a change in management at this location, but my experience from beginning to end was far from pleasurable.

Stephanie Skipper

Came through the drive through, nobody in the place, including customers, is wearing their masks over their mouths! Social irresponsibility.

David Parker

Drive through packed on a busy corner, kinda dangerous, but these are COVID times and people gotta get that chicken

Crystal H

Went here to get a chicken sandwich meal for my husband and I. The food was old. The chicken sandwich seemed to be days old with caked up mayo that was so thick n clumpy. Will never return. The soda was flat. The fries were stale. The worst Popeyes everrrrrr

Ebony E.

I have had they're food in the past and was satisfied. Today was unacceptable. I only received 11/12 pieces and it had a sour/ old taste. I gave it 2/5 stars for the service workers. They had good customer service skills.

Patrik Charles

I go when I have a greasy fried chicken craving. This does it for me. I don't go often so it doesn't get old for me.

Miller Foster

I constantly come buying some food here. I love the swift service and well cooked food. 5 stars from me.

Takara Connelly

I’m giving them two stars just because the food was good, but I don’t appreciate having to drive back to the restaurant because my order was incorrect and the employees had the nerve to have an attitude after getting my order wrong. This is the one I live closest to but I will definitely be going to a different Popeyes from now on.

gamingwithsese thegreat

The chicken sandwich was delicious not worth killing anyone but very good.

Monique Grant

Worst customer service I experience at Popeyes, ordered surf and turf the boy at the register wanted to get my food after he was wiping his snotty nose on his hand, didn't want him to share my food ask the manager to take care of it, he did with an attitude, when I got home I realize my fries was cold and the fingers was dried out from being over fried. Called to speak with the manager to make my complaint to find out it was the same boy with the snotty noise I could tell by his response. When I ask to speak with the manager again he hangs up on me I called ten times no answer, I drove Bak to the store told the manager he seem care free and told me he's gonna tell the store manager and I can call cooperate. His wish is my command!

Alicia O

Food was cold/old and the service was horrible. Went back to the store because I paid to eat a meal not garbage and instead of correcting their mistake, they just gave me another old sandwich. I would not recommend this location at all. Staff as well as management needs to be replaced...seriously!

Leith W.

I last visited this place last night.This place is nice. When you walk in, you get hungrier by the moment. Popeyes has good chicken, of course but this place is amazing! Their fries are cheap and delicious. And their chicken is to die for.

Danielle Stills

Always old dry chicken. I keep hoping one day it will be a fresh piece. Smh

K V Douglass

Love those brioche buns, I buy them from various markets now to make my own signature sandwiches, you can get them on sale for $2.99 or $4.99 for 6 buns past don't forget to lightly toast them enjoy !!!!

LaraJerry Silvaq

They serve large portions and for fair prices. very friendly staff members. I recommend this place.

Dc Brown

The chicken sandwich was good but this location like many Popeyes had a long wait time and was packed but it was overall a good experience.

Matthew Ciccariello

Those Popeye's employees don't get paid more when something viral makes 24x7 lines out the door with people mad they gotta wait so long for something everybody wants at the same time even though it makes the company a boat load of extra cash... and yet the employees take it in stride and are more pleasant than they ought to be. Good on you.

Kenny Sanders

Nice place to get a quick meal, love their chicken. Parking is convenient a relaxed atmosphere.

J So

This location has good staff, but a poor location. With the amazing chicken sandwich building the lines, it can be difficult just to get into the parking lot from the street, but the quality of food is worth it.

Nestor J. Delgado

Second time that we get the classic chicken sandwich order wrong. We just ordered (3) sandwiches and only (1) had pickles and cajun sauce. The other (2) had only a little bit of mayo. The order was to go so we noticed it when we got home.

Maggie Geathers

Love me some popeyes. Not all that I go though but love the chicken svcs. Here

K T.

The cashier charged for a four piece but only out a three piece in the box. He also did not put the receipt in the bag which tells me he knew what he's doing.

Dale Croxton

Clerk was unable to get my order correct. Asked for 3 piece white meat and what do I get? 2 wings and a Thigh. When did the Thigh become white meat?? Check your order before leaving!

Leighton Villarreal

We had a great at this restaurant. We liked the excellent vibes and the meals. The staff members were very attentive. I am content we finally decided to try this place.

Amira

We got there before a crowd flooded in and even when they did the workers were fast, focused, and polite.

Shonda Gray

I enjoyed my food & I always gets a number 5. 3 whole wings meal.

yolanda gomez

chicken and the setting at this location is great. fast, efficient, and courteous service. the bill won't shock you.

Sandra Chandler

The food was good and service was prompt.

Nols Pryce

Service is good. Meal is done the way I like it and I notice that the oil that is use in the preparation of the meal is not used over and over again... like some place I have been too.. thanks for looking out for us the consumer's.

Myra Brown

I finally had an opportunity to try the new chicken sandwich. Worse experience ever. The young lady in the drive-through was very rude because I asked for a sandwich with no mayo. I don't like Mayo. She told me that the sandwich was pre made and I could only get it with mayo. Meanwhile I parked my car and asked in the store if I could please have a sandwich with no mayo same girl had an attitude And yell to the back please make a sandwich with no male I asked if the pickles would be on the sandwich and she said yeah and walked away. of course I took the sandwich home and it was just one piece of chicken and 2 pieces of bread no pickles at all and unfortunately the chicken had been sitting for a while so it was lukewarm and pretty dried out. The people who work at this popeye's location are often rude. If they don't like their jobs please switch to another profession and don't take it out on the customers were trying to purchase items to substantiate your salary. I drive out of my way to another location across town just to get a better customer service experience. chick fil a has gained a customer for life everyone there treats you nicely and their sandwich is better.

Lisa Bruce

The chicken sandwiches amazing definitely very needy and an awesome deal

Neil M.

4 stars for the new spicy chicken sandwich. Tried it for the first time here today and did not disappoint. Docking a star because there were no pickles inside (another review also complained about the same thing today). Would've been nice to inform customers. Would definitely rate the sandwich a solid 5.

Dina C.

Hope you aren't planning on having a chicken sandwich from this location. I was very disappointed after coming here today and ordering four sandwiches and none of them were as advertised. The biggest issue...no pickles! It was chicken and bread. I tried calling to speak with a manger and no one answered, went to a full voicemail box and told me to hang up. I will never come back here again.

A B.

The hype is real. This really is a great sandwich! Came in for the spicy chicken sandwich. This is my second time having it at this location. It was perfectly made- the bun is delicious, the chicken is crispy on the outside and moist on the inside. The spicy sandwich is not too hot but I like spicy food so I'm a bit biased. Want to avoid a long wait? Go to the drive thru just before the lunch rush or right after. I've been around 11:50am and 2:30pm and only had to wait a few minutes, with a couple of cars in front of me. The employees are very nice despite how busy they are. I'll definitely be back and tell everyone to give the sandwich a try. You won't be disappointed.

Maria Peacockp

Popeyes chicken is very good, I like it from times to times. At this location, the workers are nice and accomodating. I like it here.

Calvin Howard

Went through drive-thru, customer before me heard entire conversations. Sound like a bunch of high schoolers having way to much conversation rather than serving customers. I had to repeat my drink three times at the speaker, and then again once I got up to the window. Absolutely no customer service and much more worried about what's going on outside of work rather than at work, and it was there for everybody to hear on the drive-thru speakers, as I'm sure it continued even after I left.

Karen James

Great tasting good. Bright, clean atmosphere. Friendly associates.

Niy Mu

Yes, I've tried the chicken sandwich twice! The spicy version, and it was good! Since it's out of stock, my go-to is the surf and turf with an apple pie and buttermilk dressing! Absolutely Delicious.

c m

Popeye's Chicken is delicious, as always; but, to get to it, you have to contend with poor behavior from some of the young girls that work in drive-thru. It is too bad. The balance of it is that some of the employees carry themselves in an acceptable, professional manner... just an observation.

Kenny Mann

Great service...chicken always great place is ran good👍