The manager looked me in the eyes and said she would refund me with 48 hours and didn’t . I went back up there and she said the same thing and didn’t.
The robbery happened FEB 19th 2025 around 12pm on a windy day 😒
The chubby new hire girl at the cash register with the glasses needs to be fired.
Dharmik Desai
Smoothie was great. I see some Good Changes.
Atmosphere: 5
Food: 5
Service: 5
Maria Miller
Clearly these workers do not pay attention to order instructions! I ordered a peanut butter power plus with chocolate with no bananas. You send me a peanut powder protein with ICE!!!!!! WAKE UP and read the DIRECTIONS!!!!!
Service: 1
jerban pls
For as busy as they are with how little staff they have, these people behind the counter are legends. Thank you
i asked what time they opened and the guy said 10:30 , i walked away for not even 5 minutes and came back and the same guy was serving a different customer (it’s not 10:30) i’m black and the guy he served was white
Thiernosaliou Diallo
Not ready
kiana
I went there on lunch to get a smoothie bowl. The staff is really rude all the time. My smoothie bowl was so loose and watery it looked like soup
Atmosphere: 1
Food: 1
Service: 1
Shannon Myers
Great experience! Staff were very polite and informative. Received my order in record time! The bowls were delicious! Definitely would highly recommend this location. The manager was great!
Atmosphere: 5
Food: 5
Service: 5
Nephtali Andujar
Polite, friendly, a lot of smiles, and well worth the time!
Atmosphere: 5
Food: 5
Service: 5
NA NA
Employees just walking around in circles with zero motivation/not a care in the world there were half a dozen customers waiting on their orders. After waiting for 15 mins and seeing someone who ordered after me get their order I asked where mime was and 1 of the 3 employees who was mostly doing nothing told me my receipt was lost. The associate begrudgingly made my order after complaining to his teammate so after about 25 mins I received a smoothie.
Horrible customer service. Employees are so not bothered by helping their customers. Waited over 15 minutes for them to never take the order even.Horribel customer service.
JT 9516
I placed my order online and allowed 20-30 mins before arriving because of my prior experience waiting past the pick up time at The Liberty Place Location. Upon today’s arrival there was only one worker and he appeared busy so I stood at the pick up side of the counter for 15 minutes. During my wait a second employee appeared and helped the first (with jacket and crossbody bag on) He made smoothies for a woman who arrived after myself and placed her order while there. With two waiting customers and another waiting just to place her order, both employees disappeared to the back for about 5 minutes. The young lady waiting to order left. I stepped up and waiting for them to come back out. Then, the young man with the crossbody bag came back out. He did not acknowledge me at first, then he did. He started our interaction by stating “I’m not on shift but can I help you. I explained that I was waiting for 15 minutes and waited patiently. I wasn’t trying to be a jerk because they appeared busy. He did not apologize (didn’t expect an apology but having worked in the service industry it’s the right thing to do), he jumped right into, I’m not on shift and the guy in the back is opening up or something. Honestly after he made it a point to state “I’m not on shift” for the second time I didn’t hear the rest of his explanation. He ended up making my smoothie but not before stating for a 3rd time, “I’m not on shift but I will make it for you”. After this experience I checked out the reviews and the responses by Smoothie King. They apologize for the inconvenience online. Clearly nothing has changed. Its a shame because their smoothies are very tasty. I love them. If you go to this location, go armed with patience. For context, my app displayed my pick up time at 10:36am. I arrived at 11:01, step over from order pick up side to order side at 11:15 and it was another couple minutes for them to make my smoothie.
Atmosphere: 5
Food: 5
Service: 1
Brian Alverson
So we stood waiting to give our order for like 10 min while the dude saw u and just talked on the phone. Bad service.
Nicole Brasof
Found this little spot in the mall in the morning and ordered a fruit-veggie smoothie and a coffee. I had never tried a coffee smoothie (recommended by the guy working there) and was delicious! I highly recommend -they seem to have a great variety and props to the attendant who make my smoothie (and the cop in front of me ) in record time with a happy smile and very personable. He even gave me a cool take out bag to hold my drinks (ingenious bag btw).
Stole my money!
The manager looked me in the eyes and said she would refund me with 48 hours and didn’t . I went back up there and she said the same thing and didn’t.
The robbery happened FEB 19th 2025 around 12pm on a windy day 😒
The chubby new hire girl at the cash register with the glasses needs to be fired.
Smoothie was great.
I see some Good Changes.
Atmosphere: 5
Food: 5
Service: 5
Clearly these workers do not pay attention to order instructions! I ordered a peanut butter power plus with chocolate with no bananas. You send me a peanut powder protein with ICE!!!!!! WAKE UP and read the DIRECTIONS!!!!!
Service: 1
For as busy as they are with how little staff they have, these people behind the counter are legends. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Immune Builder Mixed Berry Smoothie
i asked what time they opened and the guy said 10:30 , i walked away for not even 5 minutes and came back and the same guy was serving a different customer (it’s not 10:30) i’m black and the guy he served was white
Not ready
I went there on lunch to get a smoothie bowl. The staff is really rude all the time. My smoothie bowl was so loose and watery it looked like soup
Atmosphere: 1
Food: 1
Service: 1
Great experience! Staff were very polite and informative. Received my order in record time! The bowls were delicious! Definitely would highly recommend this location. The manager was great!
Atmosphere: 5
Food: 5
Service: 5
Polite, friendly, a lot of smiles, and well worth the time!
Atmosphere: 5
Food: 5
Service: 5
Employees just walking around in circles with zero motivation/not a care in the world there were half a dozen customers waiting on their orders. After waiting for 15 mins and seeing someone who ordered after me get their order I asked where mime was and 1 of the 3 employees who was mostly doing nothing told me my receipt was lost. The associate begrudgingly made my order after complaining to his teammate so after about 25 mins I received a smoothie.
Restaurantji Recommends
Horrible customer service. Employees are so not bothered by helping their customers. Waited over 15 minutes for them to never take the order even.Horribel customer service.
I placed my order online and allowed 20-30 mins before arriving because of my prior experience waiting past the pick up time at The Liberty Place Location. Upon today’s arrival there was only one worker and he appeared busy so I stood at the pick up side of the counter for 15 minutes. During my wait a second employee appeared and helped the first (with jacket and crossbody bag on) He made smoothies for a woman who arrived after myself and placed her order while there. With two waiting customers and another waiting just to place her order, both employees disappeared to the back for about 5 minutes. The young lady waiting to order left. I stepped up and waiting for them to come back out. Then, the young man with the crossbody bag came back out. He did not acknowledge me at first, then he did. He started our interaction by stating “I’m not on shift but can I help you. I explained that I was waiting for 15 minutes and waited patiently. I wasn’t trying to be a jerk because they appeared busy. He did not apologize (didn’t expect an apology but having worked in the service industry it’s the right thing to do), he jumped right into, I’m not on shift and the guy in the back is opening up or something. Honestly after he made it a point to state “I’m not on shift” for the second time I didn’t hear the rest of his explanation. He ended up making my smoothie but not before stating for a 3rd time, “I’m not on shift but I will make it for you”. After this experience I checked out the reviews and the responses by Smoothie King. They apologize for the inconvenience online. Clearly nothing has changed. Its a shame because their smoothies are very tasty. I love them. If you go to this location, go armed with patience. For context, my app displayed my pick up time at 10:36am. I arrived at 11:01, step over from order pick up side to order side at 11:15 and it was another couple minutes for them to make my smoothie.
Atmosphere: 5
Food: 5
Service: 1
So we stood waiting to give our order for like 10 min while the dude saw u and just talked on the phone. Bad service.
Found this little spot in the mall in the morning and ordered a fruit-veggie smoothie and a coffee. I had never tried a coffee smoothie (recommended by the guy working there) and was delicious! I highly recommend -they seem to have a great variety and props to the attendant who make my smoothie (and the cop in front of me ) in record time with a happy smile and very personable. He even gave me a cool take out bag to hold my drinks (ingenious bag btw).
Atmosphere: 5
Food: 5
Service: 5
Way too sugary
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