Southside Pizza - 20th St.

My favorite neighborhood place for pizza, buffalo wings and salads

Atmosphere: 5

Food: 5

Service: 5

It’s super cool when they don’t deliver orders

⚠️ WARNING: ALLERGY ALERT ⚠️

DO NOT EAT HERE if you or your children have any food allergies.

Last week, my daughter — who has a severe nut allergy — ordered food from this restaurant. We’ve ordered from here before, and it was always made clear that they do not use any nut products. Unfortunately, this time was different, and the results were terrifying.

Shortly after eating the fries, my daughter developed a headache, then throat tightness, followed by vomiting. Recognizing the signs of an allergic reaction, I immediately administered her EpiPen and rushed her to CHOP (Children's Hospital of Philadelphia). There, doctors had to administer a second EpiPen and involve respiratory specialists to stabilize her.

The next morning, I contacted the store manager, Ralph. His response was rude, dismissive, and completely unprofessional. He said he would call me back — he never did.

I have since filed formal complaints with the Philadelphia Health Department, the Philadelphia branch of the FDA, and have retained legal counsel. This used to be a trusted place for us, but ever since the new ownership, the standards and care have clearly gone downhill.

Please think twice before ordering — especially if someone in your family has food allergies. What happened to my daughter could have been far worse, and no one should have to go through that.

new favorite pizza spot 🍕🔥
@southsidepizza20th got us hooked!

Atmosphere: 5

Food: 5

Service: 5

Love the buffalo pizza

Atmosphere: 5

Food: 5

Service: 5

I haven't been disappointed yet and it's been over ten years!

Food: 5

Service: 5

Customer service is awful. A shame because the foods pretty good.

It’s 9:13 PM on a Thursday night and I can’t get a plain slice of pizza to go? You’re going to be open for another 47 minutes and don’t have a plain pie? New management sucks and so do the counter girls.

Had the pizza and wings and they are the best I've had in a long time. Can't wait to try one of the salads, I heard they are excellent.

Took over an hour for food to arrive. 1 of my 2 bags had the wrong order. Tried calling restaurant but no answer. Called driver to get the correct order then waited another hour before going to bed at 11pm. Next morning saw missed call almost an hour and a half after driver dropped off incorrect items. Will never order again

Unacceptable Customer Service – Never Again

I have been a loyal customer, placing at least one pizza order every two weeks for the past year. However, my recent experience with Southside Pizza has completely shattered any goodwill I once had for this establishment.

I called to order two large pizzas and initially spoke with a friendly representative. When I inquired about using an online coupon, I was placed on hold while she checked the details. While waiting, another employee interrupted by asking if I wanted to place a new order. I explained that I was waiting for confirmation about my coupon, only to have her abruptly hang up on me.

Determined to resolve the issue, I called back. This time, the same employee that just hung up on me (I’m assuming) answered and hung up immediately. On my third attempt, the courteous representative answered an I asserted her directly if someone had hung up on me, to which she casually confirmed that another employee was working there. After explaining the situation and the complete disregard for my inquiry, I decided to cancel my order altogether.

This level of negligence and unprofessional behavior is inexcusable. I expected to be treated with respect and efficiency given my regular business, but this experience has left me thoroughly disappointed. I will no longer be ordering from Southside Pizza, and I advise others to think twice before trusting their service with your order.

The food is amazing, The cheese steaks are the best in the world, excellent service! 😆

Staff here are always pleasant! Food is always fresh! One of my favorite neighborhood food spots

Love the service here! Whenever I have a problem with my food, the girls at the counter or the manager Ralph take care of it.
The wings are the best! My favorite in the city

Fast service! Lovely girls:)