asked to throw out the trash can, yesterday's cup from Starbucks, she refused me what's the problem I don't understand, take your plastic trash cans back after selling
Vanessa mora
I asked for two macha’s I told them to make sure it’s well blended. If the macha is not blended correctly it taste horrible. Guess it’s too much to ask for. When given the drink, you can see the Matcha particles floating in it Juliana’s Response was well we blended it five times. Rude. If you can’t make something correctly, take it off the menu. If you have employees you that can’t make it correctly get rid of them find new ones. They know That if not made correctly, the drink is horrible for $14. There should be no reason why I have to take something that is not correct. Horrible customer service and management to allow their employee to act this way is more Irresponsible. And she was rude.
Erik Ulmer
This is now the fourth time recently I am being overcharged. Every time I order a tall they charge me for a grande.. I let it go a few times in the past but the change is starting to add up now. I was also very clear about the order. Sometimes I've only realized it once I've driven away and it is too inconvenient to drive back again and deal with a line and waste my time. If you guys make a mistake about the size and already made the coffee you shouldn't just charge the customer for your mistake. Also the ice is always half or almost completely melted into my drink every time..
Sofya Salina
I usually enjoy Starbucks, but I was disappointed by my experience at this location.
I was quietly sitting while waiting for my husband, and when I asked to use the restroom, I was initially denied access because I hadn’t made a purchase.
As someone who is pregnant, this was an uncomfortable situation to be in. Thankfully, after I explained, I was allowed to use it — but it shouldn’t have required that.
I hope in the future more understanding can be shown, especially toward guests with visible needs.
skings zhang
The service is good and fast,and She remembers what regular guests want to add which is great
Tiffany Clark
This is one of the worst Starbucks I’ve been to so far. Every time I’ve ordered a drink it tasted awful and taste nothing like the drinks I had from any other Starbucks
Greg Mugga
The way the ignore and treat the customers at this location is disgusting. I stood there waiting for my order that sat on a counter for 39 mins and when I asked about it I was ignored. There was a young blonde working in the front that acted like she never heard of manners or good customer service. Please don’t waste your hard earned money here to be treated like nothing.
Atmosphere: 3
Food: 4
Service: 1
Kiara Campbell
Can order at any Starbucks the same exact drink but this Starbucks never make it good every single time. I had to tell my boyfriend be prepared to get coffee not as good as the other Starbucks if u stop at this location and he agreed i was correct. Staff need to be trained better on drink preparation they never make it as good at this location
Slow service. Staff not consistent in how they process and distribute online orders. No professionalism when concerns or complaints made. I will definitely go to the grant and academy or target location from now on
Atmosphere: 3
Food: 5
Service: 1
Steph
Me and my fiancé travel to this Starbucks, because in our area this location is constantly accurate with my order, i actually get a FULL cup of product and the associates that work at this location always make me feel welcome and always have the best service. In the event there is an issue they gladly fix it without any type of attitude. I’ve talked to other patrons at different locations in the area and they agreed that this location at Red Lion and US1 is the overall best Starbucks in the greater northeast Philly area. Would highly recommend the extra travel to come here.
It’s worth traveling to this location, we know what we are expecting to pay when you order anything from Starbucks. But this location is worth the money and time, because as said above you get the product you asked for and it’s a full cup with that first sip feeling! When you read this and come into this store, tell them Mike and Steph said hello! 🩷
asked to throw out the trash can, yesterday's cup from Starbucks, she refused me what's the problem I don't understand, take your plastic trash cans back after selling
I asked for two macha’s I told them to make sure it’s well blended. If the macha is not blended correctly it taste horrible. Guess it’s too much to ask for. When given the drink, you can see the Matcha particles floating in it Juliana’s Response was well we blended it five times. Rude. If you can’t make something correctly, take it off the menu. If you have employees you that can’t make it correctly get rid of them find new ones. They know That if not made correctly, the drink is horrible for $14. There should be no reason why I have to take something that is not correct. Horrible customer service and management to allow their employee to act this way is more Irresponsible. And she was rude.
This is now the fourth time recently I am being overcharged. Every time I order a tall they charge me for a grande.. I let it go a few times in the past but the change is starting to add up now. I was also very clear about the order. Sometimes I've only realized it once I've driven away and it is too inconvenient to drive back again and deal with a line and waste my time. If you guys make a mistake about the size and already made the coffee you shouldn't just charge the customer for your mistake. Also the ice is always half or almost completely melted into my drink every time..
I usually enjoy Starbucks, but I was disappointed by my experience at this location.
I was quietly sitting while waiting for my husband, and when I asked to use the restroom, I was initially denied access because I hadn’t made a purchase.
As someone who is pregnant, this was an uncomfortable situation to be in. Thankfully, after I explained, I was allowed to use it — but it shouldn’t have required that.
I hope in the future more understanding can be shown, especially toward guests with visible needs.
The service is good and fast,and She remembers what regular guests want to add which is great
This is one of the worst Starbucks I’ve been to so far. Every time I’ve ordered a drink it tasted awful and taste nothing like the drinks I had from any other Starbucks
The way the ignore and treat the customers at this location is disgusting. I stood there waiting for my order that sat on a counter for 39 mins and when I asked about it I was ignored. There was a young blonde working in the front that acted like she never heard of manners or good customer service. Please don’t waste your hard earned money here to be treated like nothing.
Atmosphere: 3
Food: 4
Service: 1
Can order at any Starbucks the same exact drink but this Starbucks never make it good every single time. I had to tell my boyfriend be prepared to get coffee not as good as the other Starbucks if u stop at this location and he agreed i was correct. Staff need to be trained better on drink preparation they never make it as good at this location
Food: 2
Rude employee
Atmosphere: 1
Food: 1
Service: 1
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Slow service. Staff not consistent in how they process and distribute online orders. No professionalism when concerns or complaints made. I will definitely go to the grant and academy or target location from now on
Atmosphere: 3
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Me and my fiancé travel to this Starbucks, because in our area this location is constantly accurate with my order, i actually get a FULL cup of product and the associates that work at this location always make me feel welcome and always have the best service. In the event there is an issue they gladly fix it without any type of attitude. I’ve talked to other patrons at different locations in the area and they agreed that this location at Red Lion and US1 is the overall best Starbucks in the greater northeast Philly area. Would highly recommend the extra travel to come here.
It’s worth traveling to this location, we know what we are expecting to pay when you order anything from Starbucks. But this location is worth the money and time, because as said above you get the product you asked for and it’s a full cup with that first sip feeling! When you read this and come into this store, tell them Mike and Steph said hello! 🩷
Atmosphere: 5
Food: 5
Service: 5
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