Dear I am writing to express my deep concerns about the quality and hygiene at the Taco Bell location on Redlion and Boulevard, 9990 Roosevelt Blvd, Philadelphia, PA 19114. where I visited yesterday. I ordered two Mexican Pizzas and a Chalupa, and unfortunately, both items were unsatisfactory. The Chalupa shell appeared to have been prepared earlier in the day and was neither fresh nor properly heated. Additionally, the refried beans were hard, likely due to improper storage and temperature control. When I returned to the store for a replacement, I noticed that the employee did not appear to follow proper cooking procedures. Specifically, the Chalupa was not cooked for the appropriate amount of time and was removed prematurely from the fryer. Furthermore, the Mexican Pizzas were stale, and the overall quality seemed compromised, possibly due to the use of oil that had not been properly maintained or changed in a timely manner. This raises serious concerns about food safety and hygiene. I also observed that staff did not change gloves between handling orders and interacting with personal items, which is a significant health risk. When I raised my concerns with the manager, she was unprofessional and uncooperative. She did not provide her name and left the area without addressing the issue. I also asked other employees for the manager's name, but they refused to provide any information. Given the seriousness of these issues, I strongly recommend that the health department investigate this location to ensure compliance with health and safety standards. The lack of attention to food quality, temperature control, and hygiene practices is concerning, and I believe it poses a risk to customer health. I hope this matter is taken seriously and addressed promptly
Da Lin Luo
Taco Bell is always good
Atmosphere: 5
Food: 5
Service: 5
Loren Cariola Wolf
Love it here in and out hot food orders right. Lots of kids in there at after school screaming and yelling i feel bad for staff
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Crunchy Taco Supreme
Stephen Hoover
Another great meal!!! Ever committed to excellence.
They never take card payments at night... cash only.
Chelissa
I ordered 2 cantina bowls and the rice had some grains that were hard. It looked like it was dried out from burning or from the fridge. The chicken was also terrible and they barely put beans or avocado ranch sauce in the bowl. I told the manager so they can stop serving that rice to other customers. Manager give me a coupon that was already expired from 3 years ago but she said they will still take it. But i know if i try to use it at a different location i will have a problem since its already expired. Honestly I don't care about the coupon or discounts, I just wanted my food to be good and it wasn't. Never going to this taco bell again.
Atmosphere: 2
Food: 1
Service: 2
michael dajnowski
Clean, nice staff fresh food.
Atmosphere: 4
Food: 4
Service: 5
Gerald Combe
It's TB. This place was clean though and good staff.
Dear I am writing to express my deep concerns about the quality and hygiene at the Taco Bell location on Redlion and Boulevard, 9990 Roosevelt Blvd, Philadelphia, PA 19114. where I visited yesterday. I ordered two Mexican Pizzas and a Chalupa, and unfortunately, both items were unsatisfactory. The Chalupa shell appeared to have been prepared earlier in the day and was neither fresh nor properly heated. Additionally, the refried beans were hard, likely due to improper storage and temperature control. When I returned to the store for a replacement, I noticed that the employee did not appear to follow proper cooking procedures. Specifically, the Chalupa was not cooked for the appropriate amount of time and was removed prematurely from the fryer. Furthermore, the Mexican Pizzas were stale, and the overall quality seemed compromised, possibly due to the use of oil that had not been properly maintained or changed in a timely manner. This raises serious concerns about food safety and hygiene. I also observed that staff did not change gloves between handling orders and interacting with personal items, which is a significant health risk. When I raised my concerns with the manager, she was unprofessional and uncooperative. She did not provide her name and left the area without addressing the issue. I also asked other employees for the manager's name, but they refused to provide any information. Given the seriousness of these issues, I strongly recommend that the health department investigate this location to ensure compliance with health and safety standards. The lack of attention to food quality, temperature control, and hygiene practices is concerning, and I believe it poses a risk to customer health. I hope this matter is taken seriously and addressed promptly
Taco Bell is always good
Atmosphere: 5
Food: 5
Service: 5
Love it here in and out hot food orders right. Lots of kids in there at after school screaming and yelling i feel bad for staff
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Crunchy Taco Supreme
Another great meal!!! Ever committed to excellence.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crunchy Taco Supreme, Crunchy Taco, Quesadilla
Very dirty
A really great Taco Bell with super nice people working there.
Atmosphere: 5
Food: 5
Service: 5
Drive through was at it's best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crunchy Taco Supreme, Quesadilla
Good breakfast with good options.
Atmosphere: 4
Food: 4
Service: 4
Taco Bell employees are very friendly, service is always fast, and Taco bell has some good fast food Mexican options with great prices.
Parking: Plenty of free parking
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Salads, Taco Style with Sweets, Wrap, Crunchy Taco, Quesadilla, Nacho Fries
This place is great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Too long wait time
They never take card payments at night... cash only.
I ordered 2 cantina bowls and the rice had some grains that were hard. It looked like it was dried out from burning or from the fridge. The chicken was also terrible and they barely put beans or avocado ranch sauce in the bowl. I told the manager so they can stop serving that rice to other customers. Manager give me a coupon that was already expired from 3 years ago but she said they will still take it. But i know if i try to use it at a different location i will have a problem since its already expired. Honestly I don't care about the coupon or discounts, I just wanted my food to be good and it wasn't. Never going to this taco bell again.
Atmosphere: 2
Food: 1
Service: 2
Clean, nice staff fresh food.
Atmosphere: 4
Food: 4
Service: 5
It's TB. This place was clean though and good staff.
Atmosphere: 4
Food: 3
Service: 4
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