I had been eagerly looking forward to celebrating my friend's birthday at The Wine Garden, but was met with disappointment and frustration. My friend was expecting a large group of guests for his birthday celebration, and The Wine Garden had promised to accommodate us. The event had been booked well in advance, and we were all looking forward to celebrating in style. However, without any prior notice or consideration, they replaced his event with a wedding. This last-minute decision left us in complete shock and frustration. It's simply unacceptable to cancel a reservation, especially one that had been planned months in advance, and replace it with another event without giving us adequate options for a backup plan.The lack of professionalism displayed by The Wine Garden was truly disappointing. They showed a complete disregard for their customers' plans and failed to communicate effectively. It was clear that they were more interested in accommodating a larger party than honoring their commitments to my friend's birthday celebration.I cannot, in good conscience, recommend anyone to use The Wine Garden's services in the future. Their inability to honor reservations, their last-minute changes, and their overall lack of professionalism left a sour taste in my mouth, and I believe others should be aware of the potential disappointment they may face when booking events at this establishment.
Ashley Walker
I was looking forward to celebrating one of my closest friend’s birthday this past month until I received a disappointing message that the event had to be canceled at fault of this venue.For months, I had been researching what “fine wine” attire was in order to enjoy a fantastic time with him and mutual friends but instead the outfit I was excited to wear now hangs in the closet. My plus one could not get her bus ticket refunded so she lost money.The venue, although having had more than the required deposit in advance, had booked a wedding on the same day that my friend was to celebrate his birthday. They did not find a comparable venue to host the large party and took too long to refund my friend the money.The cost, both monetary and time, was too high for this to happen - booking a wedding at a venue for the same date and for the refund to take as long as it did.Due to the unprofessionalism and skills in effective communication of this venue, I cannot recommend this venue for an event.
Service: 1
Norman Graham
I regret to say that I cannot recommend The Wine Garden in Philly to anyone. My experience with this business was extremely disappointing and frustrating. I booked this venue in June for a birthday event scheduled for September, but unfortunately, the service I expected was never delivered.From June to August, I consistently made payments as per our contract. However, just four days before my event, the owner informed me that they had given away my slot for a wedding that suddenly came up. I had already made all the necessary payments and had set aside that specific date for my birthday celebration.The owner offered an alternative location, but it lacked several amenities I had paid for, which left me feeling even more disappointed. Despite my concerns, I tried to work things out, hoping for a solution. I asked if the value I paid for would still be upheld at the new location, and the owner assured me it would be.When I saw the photos and videos of the new location, it became clear that it was not suitable for my event. I promptly asked the owner for an alternative, but she failed to respond as promised. As the event date approached, with no response and no suitable venue in sight, I felt compelled to cancel.The owner agreed to refund me, but the process was far from smooth. I was told to wait 5-7 business days for the refund, despite the fact that I had paid through Venmo, which should have allowed for a faster refund. To my dismay, the money did not arrive within the promised timeframe, and communication with the owner was sporadic at best.Eventually, the owner processed the refund through Venmo, raising concerns about why this wasn't done earlier. Throughout this ordeal, the business displayed a lack of professionalism, unresponsiveness, and condescension. The customer service I received was far below my expectations.Due to this experience, my birthday plans were ruined, and my guests who had booked flights and hotels faced unnecessary inconveniences. I'm sharing this review to warn others about my unfortunate experience and the unsatisfactory service provided by this business.
Atmosphere: 1
Service: 1
Nic
Absolutly amazing! I went with a friend a while back. The food was great and so was the atmosphere!
Dekontee Williams
If I could give this place a zero I would. As I feel scammed out of $625 . I purchased ticket for a group of people to have brunch the weekend of my birthday. About 2 hrs before the brunch I was notified that it would be cancelled due to inclement weather. As upset as a I was because I had friends from out of state who came to celebrate with me , I explained that to the owner who said she would give me the refund for the people who lived out of state and couldn’t attend another one . For those of us who don’t she offered for us to attend another day for an all white party . The event was to be from 4pm-7pm because it was an all white “party” . Being that it was reschedule I had to attend after work that Saturday so I arrived around 5pm , which to my knowledge an event that runs from 4pm-7pm should of still been going on. Upon arrival , after I and my friends walked in center Philadelphia in all white with heels on, No one , absolutely no one was at the venue, gates were even locked . I reached out to the owner numerous of time and received no call back , the manager of the Baltimore location reached out to me twice and asked if the manager to this location ever got back to me . She never did . I emailed her multiple times no response she originally told me I would get my refund for some of the group 09/19/2022 and to reach out to her if I didn’t , I did multiple time and got no response. This is unprofessionalism at it’s best. I love supporting small business owners but boy have I learned my lesson.
Cassandra B
This experience is worth the cost of the ticket to get in. Very professional staff. Lovely decor. Great ambiance. The food and drinks were great. And the music kept everyone in the mood to celebrate. If you’re looking for a beautiful, fun, upscale experience- this is your place!Well done!
Jhona Ireland
Brunch in the Wine Garden is a vibe. This mother/daughter dynamic duo are co-owners and make every event memorable. DJ and live music complement the experience. Remember to check the weather as this is outdoors. A must do!
Tiyana Hirschfeld
I must say I had the best time at this beautiful outdoor event❤️ Awesome host awesome food awesome music and definitely an amazing vibe and great energy. No drama so that’s a huge plus for me nothing but pure great energy oh and the cakes and cupcakes were delicious and it was definitely worth every dime ?
Maria D
THE WORST! never go here! Trash food, cheap drinks, cheap cheap cheap!!!
Brittany Minatee
If I could give this place a zero I would. My review is totally based on my experience and interaction with the owner which in my opinion matters a lot because she DOES NOT have any customer service and is very rude and unprofessional. I came for a birthday brunch on 5/13 and it was raining badly. There were puddles, the seats and tables were wet, and it was no way to comfortably enjoy the space. The owner did not cancel the event due to rain. When I arrived and approached her to discuss my concern as I was advised by the hostess, she immediately told me she WAS NOT speaking with me and that the brunch was going on and someone else could help me find my seat. I attempted to tell her I already spoke to someone and they directed me to her and she continued to rant things that I couldn’t even understand as she continued to walk away from me and waving me away. Never in my life have I attended something and the owner refuse to speak with a customer. I would never support this business and I wouldn’t advise anyone else to either. I read the reviews and saw someone state that there was poor customer service. I guess she picks and chooses when to be hospitable and when not to. However, buyer be aware.
I came here for my birthday and I was COMPLETELY UNSATISFIED. The decor is nice but that's about it. Tickets for brunch was $125 which was supposed to include live entertainment, unlimited cocktails, unlimited specialty drinks, unlimited mimosas, a custom backdrop, and brunch. The food was cold and terrible I left hungry and there was no alcohol. They served fish eye and Gallo wine and charged $150 for a bottle of moet. DO NOT WASTE YOUR MONEY COMING HERE. There also was no live entertainment like advertised. Completely scammed out of $125
Gloria Wilson
great service
we were party of 10.
We had the drinks kept coming.
Katrina Harris Marshall
loved the tranquil and Seren environment, was most beautiful 😍
I had been eagerly looking forward to celebrating my friend's birthday at The Wine Garden, but was met with disappointment and frustration. My friend was expecting a large group of guests for his birthday celebration, and The Wine Garden had promised to accommodate us. The event had been booked well in advance, and we were all looking forward to celebrating in style. However, without any prior notice or consideration, they replaced his event with a wedding. This last-minute decision left us in complete shock and frustration. It's simply unacceptable to cancel a reservation, especially one that had been planned months in advance, and replace it with another event without giving us adequate options for a backup plan.The lack of professionalism displayed by The Wine Garden was truly disappointing. They showed a complete disregard for their customers' plans and failed to communicate effectively. It was clear that they were more interested in accommodating a larger party than honoring their commitments to my friend's birthday celebration.I cannot, in good conscience, recommend anyone to use The Wine Garden's services in the future. Their inability to honor reservations, their last-minute changes, and their overall lack of professionalism left a sour taste in my mouth, and I believe others should be aware of the potential disappointment they may face when booking events at this establishment.
I was looking forward to celebrating one of my closest friend’s birthday this past month until I received a disappointing message that the event had to be canceled at fault of this venue.For months, I had been researching what “fine wine” attire was in order to enjoy a fantastic time with him and mutual friends but instead the outfit I was excited to wear now hangs in the closet. My plus one could not get her bus ticket refunded so she lost money.The venue, although having had more than the required deposit in advance, had booked a wedding on the same day that my friend was to celebrate his birthday. They did not find a comparable venue to host the large party and took too long to refund my friend the money.The cost, both monetary and time, was too high for this to happen - booking a wedding at a venue for the same date and for the refund to take as long as it did.Due to the unprofessionalism and skills in effective communication of this venue, I cannot recommend this venue for an event.
Service: 1
I regret to say that I cannot recommend The Wine Garden in Philly to anyone. My experience with this business was extremely disappointing and frustrating. I booked this venue in June for a birthday event scheduled for September, but unfortunately, the service I expected was never delivered.From June to August, I consistently made payments as per our contract. However, just four days before my event, the owner informed me that they had given away my slot for a wedding that suddenly came up. I had already made all the necessary payments and had set aside that specific date for my birthday celebration.The owner offered an alternative location, but it lacked several amenities I had paid for, which left me feeling even more disappointed. Despite my concerns, I tried to work things out, hoping for a solution. I asked if the value I paid for would still be upheld at the new location, and the owner assured me it would be.When I saw the photos and videos of the new location, it became clear that it was not suitable for my event. I promptly asked the owner for an alternative, but she failed to respond as promised. As the event date approached, with no response and no suitable venue in sight, I felt compelled to cancel.The owner agreed to refund me, but the process was far from smooth. I was told to wait 5-7 business days for the refund, despite the fact that I had paid through Venmo, which should have allowed for a faster refund. To my dismay, the money did not arrive within the promised timeframe, and communication with the owner was sporadic at best.Eventually, the owner processed the refund through Venmo, raising concerns about why this wasn't done earlier. Throughout this ordeal, the business displayed a lack of professionalism, unresponsiveness, and condescension. The customer service I received was far below my expectations.Due to this experience, my birthday plans were ruined, and my guests who had booked flights and hotels faced unnecessary inconveniences. I'm sharing this review to warn others about my unfortunate experience and the unsatisfactory service provided by this business.
Atmosphere: 1
Service: 1
Absolutly amazing! I went with a friend a while back. The food was great and so was the atmosphere!
If I could give this place a zero I would. As I feel scammed out of $625 . I purchased ticket for a group of people to have brunch the weekend of my birthday. About 2 hrs before the brunch I was notified that it would be cancelled due to inclement weather. As upset as a I was because I had friends from out of state who came to celebrate with me , I explained that to the owner who said she would give me the refund for the people who lived out of state and couldn’t attend another one . For those of us who don’t she offered for us to attend another day for an all white party . The event was to be from 4pm-7pm because it was an all white “party” . Being that it was reschedule I had to attend after work that Saturday so I arrived around 5pm , which to my knowledge an event that runs from 4pm-7pm should of still been going on. Upon arrival , after I and my friends walked in center Philadelphia in all white with heels on, No one , absolutely no one was at the venue, gates were even locked . I reached out to the owner numerous of time and received no call back , the manager of the Baltimore location reached out to me twice and asked if the manager to this location ever got back to me . She never did . I emailed her multiple times no response she originally told me I would get my refund for some of the group 09/19/2022 and to reach out to her if I didn’t , I did multiple time and got no response. This is unprofessionalism at it’s best. I love supporting small business owners but boy have I learned my lesson.
This experience is worth the cost of the ticket to get in. Very professional staff. Lovely decor. Great ambiance. The food and drinks were great. And the music kept everyone in the mood to celebrate. If you’re looking for a beautiful, fun, upscale experience- this is your place!Well done!
Brunch in the Wine Garden is a vibe. This mother/daughter dynamic duo are co-owners and make every event memorable. DJ and live music complement the experience. Remember to check the weather as this is outdoors. A must do!
I must say I had the best time at this beautiful outdoor event❤️ Awesome host awesome food awesome music and definitely an amazing vibe and great energy. No drama so that’s a huge plus for me nothing but pure great energy oh and the cakes and cupcakes were delicious and it was definitely worth every dime ?
THE WORST! never go here! Trash food, cheap drinks, cheap cheap cheap!!!
If I could give this place a zero I would. My review is totally based on my experience and interaction with the owner which in my opinion matters a lot because she DOES NOT have any customer service and is very rude and unprofessional. I came for a birthday brunch on 5/13 and it was raining badly. There were puddles, the seats and tables were wet, and it was no way to comfortably enjoy the space. The owner did not cancel the event due to rain. When I arrived and approached her to discuss my concern as I was advised by the hostess, she immediately told me she WAS NOT speaking with me and that the brunch was going on and someone else could help me find my seat. I attempted to tell her I already spoke to someone and they directed me to her and she continued to rant things that I couldn’t even understand as she continued to walk away from me and waving me away. Never in my life have I attended something and the owner refuse to speak with a customer. I would never support this business and I wouldn’t advise anyone else to either. I read the reviews and saw someone state that there was poor customer service. I guess she picks and chooses when to be hospitable and when not to. However, buyer be aware.
Restaurantji Recommends
I came here for my birthday and I was COMPLETELY UNSATISFIED. The decor is nice but that's about it. Tickets for brunch was $125 which was supposed to include live entertainment, unlimited cocktails, unlimited specialty drinks, unlimited mimosas, a custom backdrop, and brunch. The food was cold and terrible I left hungry and there was no alcohol. They served fish eye and Gallo wine and charged $150 for a bottle of moet. DO NOT WASTE YOUR MONEY COMING HERE. There also was no live entertainment like advertised. Completely scammed out of $125
great service we were party of 10. We had the drinks kept coming.
loved the tranquil and Seren environment, was most beautiful 😍
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