I ordered a cake when I came to pick it up at the designated time slot it took them a few minutes to find my cake. I thought that was a little unusual since they normally keep small preorder cakes that are due to be picked up in the front fridge but I brushed it off. The piping was supposed to be blue on the top and bottom. Instead it was white on the top and bottom with a blue band around the bottom piping. I was in a rush so I didn't get it fixed. It was supposed to be ½vanilla and ½chocolate, which I paid extra for, but when we cut it was all vanilla. You get one part wrong that's a mistake but to get half the order wrong that's just carelessness. It wasn't really a complicated order and it was an online order so no way anything could have been miscommunicated. It's like they gave me whatever they had laying around and got it close enough to my order to make it passable. I have been getting cakes here for years and the quality has been slowly declining. This is the final straw for me. It's really is messed up to deceive customers like this.
Dan Jacob
They did a phenomenal custom cake in under a week for a good price for my friend’s housewarming. I’m thankful they were able to pull it off
Ki Dixon
I ordered a strawberry short. Very delicious and the strawberries were fresh. Pickup was very accessible for me.
Z (Beck)
We got a chocolate strawberry shortcake with a custom Saw X edible image on top for my friend’s birthday. We were only in Philly for a few days and wanted a cool way to celebrate, and they went above and beyond with our order! We had issues with our flight being canceled and it pushed back our schedule, and they were very accommodating with the delivery service to make sure we could get the order in the end. Wonderful service and the cake was FANTASTIC despite having to get a day later than anticipated! Thank you so much for making my best friend’s day so special!! 100% recommend :)
Tyree
I was eating my cake and I found a long piece of hair in my cake. And the cupcake I brought for my girlfriend was hard. Never again will I buy anything from Tiffany's Bakery.
Alli G
Please bring back the original whipped cream on the strawberry shortcake. I don’t care if I even have to pay a little extra. I can’t stand the taste of Cool Whip. You guys are the only ones who used real whipped cream :(
Dawn Borg
Bought a birthday cake & balloons to be delivered between 11am-noon. After confirming delivery 3 separate time, the delivery is an hour and a half late and still no sign of my order. Will not use again.
cait cooper
ordered a cake and it wasn’t what i requested at all. paid an extra $18 to add an image and it wasn’t followed and didn’t even write the correct inscription. didn’t help when i asked for it fixed. unhappy customer and bad customer service. overall 0/10 experience.
Davita Hayward
Too much icing and really no cake. Decorations sucked. Cake was good tho.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: 9 Birthday Cake
Omar Forde
Came across Tiffany’s and immediately knew I wanted my cake to be designed and decorated here the attention to detail, texture and flavor was amazing. They answered all my questions in the beginning and throughout the process. I’ve definitely found my cake place forever.
I placed the order. In my opinion your team needs to work on operations management. If you see the trail email - your team has no control on how orders are taken within the system. The amount you expect to be debited or paid by the client doesn’t show up and work on the links you provide.
Pls go through the trail email. I have repeatedly been asking for details before placing order.
I write this email as I reached Tiffany and was somehow able to place the order for the yellow cake - I wonder after so much email communication your team doesn’t have a system in place to attend to client and the client get to choose the cake informed before hand . Your team scrambles taking orders over email.
I reached and post the lady taking my order . And asking me to pay ISD 20 for last min which I don’t understand how was it last min when you can read the emails.
I reached Tiffany at 6- finished the preset by 0639 and my phone died. This is after a 30 hour flight to US from India where we reached today afternoon at 4 pm.
My phone died. Thankfully the lady at counter helped in charging phone however my phone never charged - I couldn’t book a Uber back home- my husband panicked and was in mind to call 911 to trace me
and I walked home by 0730.
Does the bday cake now make any sense to your team?
It doesn’t to us.your operational failure is so visible in this . This email is not for the manager or the person in charge- you’ll just cannot operate after 15 emails and a panic button from husband for I didn’t return home within the time I promised and I stayed unreachable .
Also your number on website don’t work. I tried calling repeatedly .
Regards
Jamie Deni
We had the pleasure of ordering our wedding cake through Tiffany's Bakery. We are not disappointed in the slightest by our decision!
The cake was incredible! We ordered a chocolate chip pound cake with vanilla frosting. The taste was out of this world. Guests raved about how good it was!
The design was elegant, with hints of eucalyptus and small florals. It matched our vision perfectly, and the attention to detail was evident!
The vendor’s service was efficient and friendly. They were very responsive during the planning process and made sure to provide insight and clarification where necessary.
The cake was displayed beautifully. It was a stunning centerpiece for our reception.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Bakery
Kevin Feeney
food is fine but charges fee for credit card w/o any notice
Atmosphere: 3
Food: 4
Service: 3
Mirah Love
I ordered this cake for my bestfriend baby shower September 7th and when I tell you it was way over my expectations I’m so happy about the results of the cake and it tasted wonderful everyone loved it and kept asking where is the cake from I will definitely order here in the future
Atmosphere: 5
Food: 5
Service: 5
Sohani Shelly
Ordered this cake for my daughter is was extremely dry and they didn’t do the strawberries in the middle right so each slice was falling apart we couldn’t get a good slice of cake. I was extremely disappointed I paid I think 100 dollars for this with them charging me rush service fee . I did call to speak to a manager about the cake I was told she would call me back and it’s been over a month I’ve gotten no call back…. Oh and let’s not forget it’s downtown so we had a very difficult time finding the location inside the mall.
I ordered a cake when I came to pick it up at the designated time slot it took them a few minutes to find my cake. I thought that was a little unusual since they normally keep small preorder cakes that are due to be picked up in the front fridge but I brushed it off. The piping was supposed to be blue on the top and bottom. Instead it was white on the top and bottom with a blue band around the bottom piping. I was in a rush so I didn't get it fixed. It was supposed to be ½vanilla and ½chocolate, which I paid extra for, but when we cut it was all vanilla. You get one part wrong that's a mistake but to get half the order wrong that's just carelessness. It wasn't really a complicated order and it was an online order so no way anything could have been miscommunicated. It's like they gave me whatever they had laying around and got it close enough to my order to make it passable. I have been getting cakes here for years and the quality has been slowly declining. This is the final straw for me. It's really is messed up to deceive customers like this.
They did a phenomenal custom cake in under a week for a good price for my friend’s housewarming. I’m thankful they were able to pull it off
I ordered a strawberry short. Very delicious and the strawberries were fresh. Pickup was very accessible for me.
We got a chocolate strawberry shortcake with a custom Saw X edible image on top for my friend’s birthday. We were only in Philly for a few days and wanted a cool way to celebrate, and they went above and beyond with our order! We had issues with our flight being canceled and it pushed back our schedule, and they were very accommodating with the delivery service to make sure we could get the order in the end. Wonderful service and the cake was FANTASTIC despite having to get a day later than anticipated! Thank you so much for making my best friend’s day so special!! 100% recommend :)
I was eating my cake and I found a long piece of hair in my cake. And the cupcake I brought for my girlfriend was hard. Never again will I buy anything from Tiffany's Bakery.
Please bring back the original whipped cream on the strawberry shortcake. I don’t care if I even have to pay a little extra. I can’t stand the taste of Cool Whip. You guys are the only ones who used real whipped cream :(
Bought a birthday cake & balloons to be delivered between 11am-noon. After confirming delivery 3 separate time, the delivery is an hour and a half late and still no sign of my order. Will not use again.
ordered a cake and it wasn’t what i requested at all. paid an extra $18 to add an image and it wasn’t followed and didn’t even write the correct inscription. didn’t help when i asked for it fixed. unhappy customer and bad customer service. overall 0/10 experience.
Too much icing and really no cake. Decorations sucked. Cake was good tho.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: 9 Birthday Cake
Came across Tiffany’s and immediately knew I wanted my cake to be designed and decorated here the attention to detail, texture and flavor was amazing. They answered all my questions in the beginning and throughout the process. I’ve definitely found my cake place forever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Restaurantji Recommends
I placed the order.
In my opinion your team needs to work on operations management. If you see the trail email - your team has no control on how orders are taken within the system. The amount you expect to be debited or paid by the client doesn’t show up and work on the links you provide.
Pls go through the trail email. I have repeatedly been asking for details before placing order.
I write this email as I reached Tiffany and was somehow able to place the order for the yellow cake - I wonder after so much email communication your team doesn’t have a system in place to attend to client and the client get to choose the cake informed before hand . Your team scrambles taking orders over email.
I reached and post the lady taking my order . And asking me to pay ISD 20 for last min which I don’t understand how was it last min when you can read the emails.
I reached Tiffany at 6- finished the preset by 0639 and my phone died. This is after a 30 hour flight to US from India where we reached today afternoon at 4 pm.
My phone died. Thankfully the lady at counter helped in charging phone however my phone never charged - I couldn’t book a Uber back home- my husband panicked and was in mind to call 911 to trace me
and I walked home by 0730.
Does the bday cake now make any sense to your team?
It doesn’t to us.your operational failure is so visible in this . This email is not for the manager or the person in charge- you’ll just cannot operate after 15 emails and a panic button from husband for I didn’t return home within the time I promised and I stayed unreachable .
Also your number on website don’t work. I tried calling repeatedly .
Regards
We had the pleasure of ordering our wedding cake through Tiffany's Bakery. We are not disappointed in the slightest by our decision!
The cake was incredible! We ordered a chocolate chip pound cake with vanilla frosting. The taste was out of this world. Guests raved about how good it was!
The design was elegant, with hints of eucalyptus and small florals. It matched our vision perfectly, and the attention to detail was evident!
The vendor’s service was efficient and friendly. They were very responsive during the planning process and made sure to provide insight and clarification where necessary.
The cake was displayed beautifully. It was a stunning centerpiece for our reception.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Bakery
food is fine but charges fee for credit card w/o any notice
Atmosphere: 3
Food: 4
Service: 3
I ordered this cake for my bestfriend baby shower September 7th and when I tell you it was way over my expectations I’m so happy about the results of the cake and it tasted wonderful everyone loved it and kept asking where is the cake from I will definitely order here in the future
Atmosphere: 5
Food: 5
Service: 5
Ordered this cake for my daughter is was extremely dry and they didn’t do the strawberries in the middle right so each slice was falling apart we couldn’t get a good slice of cake. I was extremely disappointed I paid I think 100 dollars for this with them charging me rush service fee . I did call to speak to a manager about the cake I was told she would call me back and it’s been over a month I’ve gotten no call back…. Oh and let’s not forget it’s downtown so we had a very difficult time finding the location inside the mall.
Atmosphere: 1
Food: 1
Service: 1
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