For context, I work in customer management within the City of Philadelphia government, where accountability, transparency, and proper documentation are essential. Because of this background, I am especially concerned by repeated service failures and the lack of clear transaction records at this location.
To provide specific examples: • Summer 2025: I ordered a Baconator and politely asked to add lettuce, tomato, and onion immediately after placing the order. I was told this could not be done. When I stated I would ask for the items on the side instead, the manager informed me that they “do not do that” and refused. I requested a refund. When I asked for a receipt, I was told the receipt printer was broken. • January 5, 2026: I ordered a large chili and requested five packs of crackers and two chili sauce packets. At the window, I noticed I was given $5 less in change than owed. When I asked for a receipt, I was again told the receipt printer was broken. After pointing out the incorrect change, the cashier returned the missing $5. When I checked my bag, the crackers and chili sauce were missing entirely.
Additionally, when requesting a receipt on multiple occasions, staff stated they could “take a picture of the receipt” instead. However, the image provided only showed the total amount of the order, not an itemized receipt or full transaction details. This does not serve as a proper substitute for a receipt and further limits transparency for customers attempting to verify their purchases.
What concerns me most is the consistent pattern. Over a span of more than six months, I have repeatedly been told the receipt printer is broken. The staff at this location regularly display a dismissive, unfriendly, and rude attitude toward customers. Taken together, this creates the impression that receipts—and therefore customer surveys and transaction accountability—may be intentionally avoided.
While service mistakes can happen, the attitude, lack of accountability, and repetition of these issues are unacceptable. At this point, I am seriously reconsidering my relationship with Wendy’s as a customer. I am unlikely to return to this location, and I am also discouraging friends and family from patronizing Wendy’s due to these experiences.
Atmosphere: 1
Food: 2
Service: 1
Chris M
Was surprised about how hot and delicious my chicken sandwich was!
Atmosphere: 3
Food: 5
Service: 4
Breezy J
How your receipt machine not working?? I guess that's the work around for preventing people from doing the survey! Yall FOS! Wendys corp need to look into that. In addition, the guy taking orders need to stop interrupting people & let them say their order. You rushing & interrupting, is rude!
Atmosphere: 1
Food: 2
Service: 1
Richard
Terrible small crispy chicken, terrible not fresh. The medium size fries were small size, not fresh and stale tasting. They didn't even pack it full. Stingy on the ketchup. They didn't even give us a few in the bag. I had to ask and I only got 2. They have to charge extra for a few.
Atmosphere: 2
Food: 2
Service: 2
mmantis
Staff are a hit or miss.. food is always good to eat and fresh.
Atmosphere: 5
Food: 5
Service: 2
laura tompkins
Long wait even in a shirt line.
Atmosphere: 2
Food: 2
Service: 2
T C
This place is messed up. Everytime I come to the drive thru, they take my order, take my money then tell me to pull back behind a pole or move forward off the slab. Then wait for 10 minutes. At least this time they got my order right
The food is always fresh n good but the black male manger be play games , he kept swiping my card and saying it was declining then suddenly it goes through & i asked for a receipt after being CONFUSED and he tells me no Receipt paper let me see your phone and take a picture of it SMH !! unprofessional
Atmosphere: 2
Food: 3
Service: 1
Lori Jackson
Only lemonade, no ice, dry burger, overpriced wrap with too much tortilla, not enough chicken.
Atmosphere: 3
Food: 3
Service: 3
lol no
they got my ENTIRE ORDER WRONG!! how do you manage to mess up the fries, the drinks and the nuggets all on the same order??
Atmosphere: 1
Food: 1
Service: 1
Daniel Pannella
The food has always come out good. A lot of the time they usually have a good attitude but recently they have gone down on it slightly. Also, going through the drive thru I shouldn’t have to back up to reset your timer. This is the only location I ever been asked to do that and think it’s pretty ridiculous to ask customers.
Atmosphere: 3
Food: 4
Service: 3
Yolanda Taylor
Waited at the register for 5 minutes before someone acknowledged me to say someone would help me in a few. The fries were warm and didn't take that fresh.
For context, I work in customer management within the City of Philadelphia government, where accountability, transparency, and proper documentation are essential. Because of this background, I am especially concerned by repeated service failures and the lack of clear transaction records at this location.
To provide specific examples:
• Summer 2025: I ordered a Baconator and politely asked to add lettuce, tomato, and onion immediately after placing the order. I was told this could not be done. When I stated I would ask for the items on the side instead, the manager informed me that they “do not do that” and refused. I requested a refund. When I asked for a receipt, I was told the receipt printer was broken.
• January 5, 2026: I ordered a large chili and requested five packs of crackers and two chili sauce packets. At the window, I noticed I was given $5 less in change than owed. When I asked for a receipt, I was again told the receipt printer was broken. After pointing out the incorrect change, the cashier returned the missing $5. When I checked my bag, the crackers and chili sauce were missing entirely.
Additionally, when requesting a receipt on multiple occasions, staff stated they could “take a picture of the receipt” instead. However, the image provided only showed the total amount of the order, not an itemized receipt or full transaction details. This does not serve as a proper substitute for a receipt and further limits transparency for customers attempting to verify their purchases.
What concerns me most is the consistent pattern. Over a span of more than six months, I have repeatedly been told the receipt printer is broken. The staff at this location regularly display a dismissive, unfriendly, and rude attitude toward customers. Taken together, this creates the impression that receipts—and therefore customer surveys and transaction accountability—may be intentionally avoided.
While service mistakes can happen, the attitude, lack of accountability, and repetition of these issues are unacceptable. At this point, I am seriously reconsidering my relationship with Wendy’s as a customer. I am unlikely to return to this location, and I am also discouraging friends and family from patronizing Wendy’s due to these experiences.
Atmosphere: 1
Food: 2
Service: 1
Was surprised about how hot and delicious my chicken sandwich was!
Atmosphere: 3
Food: 5
Service: 4
How your receipt machine not working?? I guess that's the work around for preventing people from doing the survey! Yall FOS! Wendys corp need to look into that. In addition, the guy taking orders need to stop interrupting people & let them say their order. You rushing & interrupting, is rude!
Atmosphere: 1
Food: 2
Service: 1
Terrible small crispy chicken, terrible not fresh. The medium size fries were small size, not fresh and stale tasting. They didn't even pack it full. Stingy on the ketchup. They didn't even give us a few in the bag. I had to ask and I only got 2. They have to charge extra for a few.
Atmosphere: 2
Food: 2
Service: 2
Staff are a hit or miss.. food is always good to eat and fresh.
Atmosphere: 5
Food: 5
Service: 2
Long wait even in a shirt line.
Atmosphere: 2
Food: 2
Service: 2
This place is messed up. Everytime I come to the drive thru, they take my order, take my money then tell me to pull back behind a pole or move forward off the slab. Then wait for 10 minutes. At least this time they got my order right
Atmosphere: 2
Food: 4
Service: 2
Food was good
Atmosphere: 3
Food: 5
Service: 4
Unbelievable
Atmosphere: 1
Food: 1
Service: 1
Terrible service
Restaurantji Recommends
The food is always fresh n good but the black male manger be play games ,
he kept swiping my card and saying it was declining then suddenly it goes through & i asked for a receipt after being CONFUSED and he tells me no Receipt paper let me see your phone and take a picture of it SMH !! unprofessional
Atmosphere: 2
Food: 3
Service: 1
Only lemonade, no ice, dry burger, overpriced wrap with too much tortilla, not enough chicken.
Atmosphere: 3
Food: 3
Service: 3
they got my ENTIRE ORDER WRONG!! how do you manage to mess up the fries, the drinks and the nuggets all on the same order??
Atmosphere: 1
Food: 1
Service: 1
The food has always come out good. A lot of the time they usually have a good attitude but recently they have gone down on it slightly. Also, going through the drive thru I shouldn’t have to back up to reset your timer. This is the only location I ever been asked to do that and think it’s pretty ridiculous to ask customers.
Atmosphere: 3
Food: 4
Service: 3
Waited at the register for 5 minutes before someone acknowledged me to say someone would help me in a few. The fries were warm and didn't take that fresh.
Atmosphere: 2
Food: 2
Service: 1
Loading...