I placed an online order for 3 of us in the shop and scheduled my pickup for 1,:00 I got caught up in something right before it was time. To pick up my order. I was a little bit late. When I went in the store I didn't see any activity or mobile orders on the counter so an associate came over to me and looked at my phone and noticed my initials were CM (this matters in a second) he started putting bags of food and drinks on the counter in front of me I folded the tops of the bags down, ready to carry them to my car. Right then two postal deviery women came in and asked for their mobile order. The associate asked for the initials on the order and they were guess what? Right, CM...it was their order that I had folded the top of the bags down...I apologized...the associates were nothing but professional. My order was ready, it was at the drive thru I maybe put it in the app like that needless to say everyone got their food and a good chuckle out.of.it toođ¤Łđđ¤Ł
Atmosphere: 4
Service: 5
Nab Wyles
Went for a salad and the chicken was old and dry looking like croutons. Who every served and made it put them on dish smh.
Lesa Hodgkins
Why every time I go to the Wendyâs on aramingo ave there is a worker that seems to hate their job and I am the one it gets taking out in. Itâs bad enough the food is ruff and the length of time you have to wait but the service as well. Come on now.
Atmosphere: 1
Food: 1
Service: 1
Margaret Smith
The drive thru never gives you receipts because stealing money from customers. Told me tax on $10.00 = $13.37. No way . Went to BK instead.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chili
Lisa Sprinkles
They will not let you use the restroom unless you first make a purchase. Well Iâm definitely not purchasing anything now. Especially because the guy with the top pony tail and sides shaved had an attitude when saying it. I was there at 1:15p on 9/8 and didnât catch his name.
Elisabel Bejerano Martin
The service at this place is unbelievable. I will definitely never come back. I was going to use the restroom before placing my order, and they literally forced me to order first. They told me that in order to use the restroom I had to have already ordered, and they basically kicked me outâtreating me like I was homeless, even though I have always been a customer here. The customer service is horrible.
Atmosphere: 1
Food: 1
Service: 1
Emmy Truitt
Came in and sat down with my 2 kids and pulled up the menu on my phone for them to look over. Itâs easier for me to place an online order through my phone then it is to go to the front and have something forgotten or somebody changed their mind. It was about 4 PM and the dining area was completely empty except for us. I would say less than five minutes into looking over the menu the big brute of a security guard came over to us and said that if we werenât going to order food, we had to get out. No hello, no excuse me, no nothing. Just plain rudeness. So I just turned my phone around so he could see we were on the menu and he walked away back to his corner. He just stared at us until I grabbed our order from the front. It was extremely uncomfortable and unprofessional. And on top of that, we were missing items from our order as well as getting a spicy chicken sandwich with a rock hard piece of chicken that they tried to say was fresh when I asked for it to be replaced. Another Customer had an issue with her order, and the manager just rolled his eyes and scoffed at her. I havenât been to this location in years and I have no plans of returning in the future, it really needs a complete overhaul.
Atmosphere: 1
Food: 1
Service: 1
Tiasia Howard
got my fav brkfst #4 n it was slammin w/my pine-mang lemonade
Atmosphere: 3
Food: 5
Service: 4
Florencio Martinez
This is the dirtiest nasty unprofessional and unfriendliest Wendys everrrrr the store manager is horrible and keeps the receiots to avoid survey complaints terrible
Atmosphere: 1
Food: 2
Service: 1
Ava Garcia
Literally the worst customer service ever! Iâve been to this Wendyâs multiple times and every time I have had an issue. Whether that be the order being wrong, the managers being rude or just overall poor customer service. They will NOT answer the phone so you cannot talk to anyone over the phone if you have a question or complaint. This place stole money from me and then refused to give me a refund when I asked because apparently I was âwrongâ and âgave them the wrong change. Pleaseeee donât go here!
They make you pay for a cup of water. No free cups he said. No sorry or kindness. Just a miserable attitude. What restaurant doesnât offer you water with a meal?
Service: 1
Gina Lucano
I placed a mobile order and went thru the drive thru for pickup. This was a little after 8am on a Friday. There were no cars in line. Girl was EXTREMELY rude (on the mic and again at the window) and told me to pull over in a random spot. I waited about 10 - 15 minutes and they never brought my food out. I tried to cancel it on the app but they marked it that it was brought out.
I placed another order and went to the location at 2560 Aramingo. They were pleasant, professional and efficient. Thank you!
I will be disputing the first charge and I called and issued a complaint through Wendy's. So rude and NOT busy!
Service: 1
princess lopez
Iâm highly disappointed by this establishment I was really looking forward to making this a go to spot for a quick meal especially since my earlier encounters were not like this. The customer service is severely lacking. I ordered at the drive through a large # 4 no salt on the fries no pickles/tomatoes, American cheese & a double stack no pickles no onions with a lemonade. I received my large drink, the chicken sandwich was how I ordered it but no double stack. She then proceeded to charge me for it I repeated myself multiple times I said no pickles no onions they didnât listen. My fries had salt I was told to pull to the side to wait for my fries. 10 minutes later still no fries. I go into get my fries they give me a medium although I ordered large and no apologies or signs of remorse for theyâre mistakes then they gave me another medium fries with salt for the wait! đ¤Śđžââď¸ I love Wendyâs so Iâm willing to give this establishment another chance but they really have to do better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, French Fries
Rachel Michelle
This Wendyâs never disappoints! I always order through Doordash and my stuff is always right ! Nighttime crew needs a raise.
Food: 5
Service: 5
Lewis Watson
Food was good for fast food prices comparable to others
I placed an online order for 3 of us in the shop and scheduled my pickup for 1,:00 I got caught up in something right before it was time. To pick up my order. I was a little bit late. When I went in the store I didn't see any activity or mobile orders on the counter so an associate came over to me and looked at my phone and noticed my initials were CM (this matters in a second) he started putting bags of food and drinks on the counter in front of me I folded the tops of the bags down, ready to carry them to my car. Right then two postal deviery women came in and asked for their mobile order. The associate asked for the initials on the order and they were guess what? Right, CM...it was their order that I had folded the top of the bags down...I apologized...the associates were nothing but professional. My order was ready, it was at the drive thru I maybe put it in the app like that needless to say everyone got their food and a good chuckle out.of.it toođ¤Łđđ¤Ł
Atmosphere: 4
Service: 5
Went for a salad and the chicken was old and dry looking like croutons. Who every served and made it put them on dish smh.
Why every time I go to the Wendyâs on aramingo ave there is a worker that seems to hate their job and I am the one it gets taking out in. Itâs bad enough the food is ruff and the length of time you have to wait but the service as well. Come on now.
Atmosphere: 1
Food: 1
Service: 1
The drive thru never gives you receipts because stealing money from customers. Told me tax on $10.00 = $13.37. No way . Went to BK instead.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chili
They will not let you use the restroom unless you first make a purchase. Well Iâm definitely not purchasing anything now. Especially because the guy with the top pony tail and sides shaved had an attitude when saying it. I was there at 1:15p on 9/8 and didnât catch his name.
The service at this place is unbelievable. I will definitely never come back. I was going to use the restroom before placing my order, and they literally forced me to order first. They told me that in order to use the restroom I had to have already ordered, and they basically kicked me outâtreating me like I was homeless, even though I have always been a customer here. The customer service is horrible.
Atmosphere: 1
Food: 1
Service: 1
Came in and sat down with my 2 kids and pulled up the menu on my phone for them to look over. Itâs easier for me to place an online order through my phone then it is to go to the front and have something forgotten or somebody changed their mind. It was about 4 PM and the dining area was completely empty except for us. I would say less than five minutes into looking over the menu the big brute of a security guard came over to us and said that if we werenât going to order food, we had to get out. No hello, no excuse me, no nothing. Just plain rudeness. So I just turned my phone around so he could see we were on the menu and he walked away back to his corner. He just stared at us until I grabbed our order from the front. It was extremely uncomfortable and unprofessional. And on top of that, we were missing items from our order as well as getting a spicy chicken sandwich with a rock hard piece of chicken that they tried to say was fresh when I asked for it to be replaced. Another Customer had an issue with her order, and the manager just rolled his eyes and scoffed at her. I havenât been to this location in years and I have no plans of returning in the future, it really needs a complete overhaul.
Atmosphere: 1
Food: 1
Service: 1
got my fav brkfst #4 n it was slammin w/my pine-mang lemonade
Atmosphere: 3
Food: 5
Service: 4
This is the dirtiest nasty unprofessional and unfriendliest Wendys everrrrr
the store manager is horrible and keeps the receiots to avoid survey complaints terrible
Atmosphere: 1
Food: 2
Service: 1
Literally the worst customer service ever! Iâve been to this Wendyâs multiple times and every time I have had an issue. Whether that be the order being wrong, the managers being rude or just overall poor customer service. They will NOT answer the phone so you cannot talk to anyone over the phone if you have a question or complaint. This place stole money from me and then refused to give me a refund when I asked because apparently I was âwrongâ and âgave them the wrong change. Pleaseeee donât go here!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They make you pay for a cup of water. No free cups he said. No sorry or kindness. Just a miserable attitude. What restaurant doesnât offer you water with a meal?
Service: 1
I placed a mobile order and went thru the drive thru for pickup. This was a little after 8am on a Friday. There were no cars in line. Girl was EXTREMELY rude (on the mic and again at the window) and told me to pull over in a random spot. I waited about 10 - 15 minutes and they never brought my food out. I tried to cancel it on the app but they marked it that it was brought out.
I placed another order and went to the location at 2560 Aramingo. They were pleasant, professional and efficient. Thank you!
I will be disputing the first charge and I called and issued a complaint through Wendy's. So rude and NOT busy!
Service: 1
Iâm highly disappointed by this establishment I was really looking forward to making this a go to spot for a quick meal especially since my earlier encounters were not like this. The customer service is severely lacking. I ordered at the drive through a large # 4 no salt on the fries no pickles/tomatoes, American cheese & a double stack no pickles no onions with a lemonade. I received my large drink, the chicken sandwich was how I ordered it but no double stack. She then proceeded to charge me for it I repeated myself multiple times I said no pickles no onions they didnât listen. My fries had salt I was told to pull to the side to wait for my fries. 10 minutes later still no fries. I go into get my fries they give me a medium although I ordered large and no apologies or signs of remorse for theyâre mistakes then they gave me another medium fries with salt for the wait! đ¤Śđžââď¸ I love Wendyâs so Iâm willing to give this establishment another chance but they really have to do better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, French Fries
This Wendyâs never disappoints! I always order through Doordash and my stuff is always right ! Nighttime crew needs a raise.
Food: 5
Service: 5
Food was good for fast food prices comparable to others
Atmosphere: 4
Food: 4
Service: 4
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