Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page.
I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
Anthony Tony Cody
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Keshia Richardson
So I usually never have an issue with this location but I just received my delivery, food is good but the sprite that I ordered doesn't taste like sprite at all. As a matter of fact it doesn't even taste like soda. Now I'm paranoid because the lid was not taped to cup so I don't know if the Door Dash person put something in it or if their soda machine isn't working properly.
Food: 5
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Ecofastprint
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Christina Goss
Horrible experience from the time I walked in. Music was so loud I couldn’t hear the clerk, I asked her to turn it down and she looked at me like I was crazy. Then the music had curse words up and threw the song. If I hadn’t ordered online I would’ve left. I will never spend my money at this establishment again.
Atmosphere: 1
Food: 4
Service: 1
Sengly Chen
Great customer service! The manager is really friendly!
Atmosphere: 5
Food: 5
Service: 5
Mercedes Crawford
Did a Uber eats order and they did not give me my fries. This location never gets their stuff together. I don’t even know why they’re still in business. I called to get it sorted out and the girl “Mani” had an ugly attitude on the phone for messing up my order that clearly had fries on the receipt. If everything was in the bag for my order, I wouldn’t have needed to make a complaint. Don’t order from this location, they’ve sent uncooked food to my home before. Go to the one in Wyncote on Cheltenham Ave instead.
Atmosphere: 1
Food: 1
Service: 1
Marie Cheriza
got it from door dash I like my wing cooked through and i did not know you had to request that
Good food, but very dirty. People sleeping in the back of restaurant where people sit. NOT CLEAN
Atmosphere: 1
Food: 5
Service: 4
Christine Gleason
fresh food kitchen very clean food taste great
Marnellei Young
One of the better locations! Very clean and friendly! Just a heads up, they close at 12am every night due to the area so they need to update their times online. Besides that I really like coming here!
Atmosphere: 5
Food: 5
Service: 5
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Carlin Adams
One of best Wingstop around take all give you your food I live right cross the street from the place get y'all shit together
Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page. I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
So I usually never have an issue with this location but I just received my delivery, food is good but the sprite that I ordered doesn't taste like sprite at all. As a matter of fact it doesn't even taste like soda. Now I'm paranoid because the lid was not taped to cup so I don't know if the Door Dash person put something in it or if their soda machine isn't working properly.
Food: 5
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Horrible experience from the time I walked in. Music was so loud I couldn’t hear the clerk, I asked her to turn it down and she looked at me like I was crazy. Then the music had curse words up and threw the song. If I hadn’t ordered online I would’ve left. I will never spend my money at this establishment again.
Atmosphere: 1
Food: 4
Service: 1
Great customer service! The manager is really friendly!
Atmosphere: 5
Food: 5
Service: 5
Did a Uber eats order and they did not give me my fries. This location never gets their stuff together. I don’t even know why they’re still in business. I called to get it sorted out and the girl “Mani” had an ugly attitude on the phone for messing up my order that clearly had fries on the receipt. If everything was in the bag for my order, I wouldn’t have needed to make a complaint. Don’t order from this location, they’ve sent uncooked food to my home before. Go to the one in Wyncote on Cheltenham Ave instead.
Atmosphere: 1
Food: 1
Service: 1
got it from door dash I like my wing cooked through and i did not know you had to request that
Food: 4
Service: 4
Restaurantji Recommends
Good food, but very dirty. People sleeping in the back of restaurant where people sit. NOT CLEAN
Atmosphere: 1
Food: 5
Service: 4
fresh food kitchen very clean food taste great
One of the better locations! Very clean and friendly! Just a heads up, they close at 12am every night due to the area so they need to update their times online. Besides that I really like coming here!
Atmosphere: 5
Food: 5
Service: 5
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
One of best Wingstop around take all give you your food I live right cross the street from the place get y'all shit together
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