I am writing to express my frustration with a recent experience at your Phoenixville PA location on Schuykill rd. I placed an order through DoorDash, and after waiting over 40 minutes, my driver was still at the restaurant without my order. The store is only 900 feet from my house, so I decided to go there myself to see what was causing the delay.
When I arrived, I found only two employees working: one who appeared to be a minor and another who seemed to be new and did not speak English. The lack of adequate staffing and communication was incredibly frustrating and unprofessional. Given how close I live to this location, I expected much faster service. This experience was so disappointing that I will not be returning to this Burger King.
I hope that you address the staffing and training issues at this location to prevent other customers from experiencing the same inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Mike Smith
Exceptionally long wait times and get orders wrong…plenty of other fast food and other burger kings in the area
Atmosphere: 1
Food: 1
Service: 1
Paul Langevin
Probably the slowest BK in all of
Atmosphere: 1
Food: 3
Service: 1
Brian Gyuris
Slowest drive thru line in the tri state area
Atmosphere: 1
Food: 3
Service: 1
Duane .P Miller
It's not called time wasters for no reason. They don't let you pull up onto the bar so that it doesn't make them look bad on order completion time. Food is usually good though
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Original Chicken Sandwich
Karinne Barshinger
The guy in the drivethru was terribly rude.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Robert Baker
Arrived at this location at 6:26 pm on a Thursday at the drive through. 2 cars were ahead of me in each lane. By 6:43 pm only 1 car from each lane had been served. By 6:47 I got to the mic and was told that they would take my order in a moment. 6:52 pm I drove off never to return to them again. This was my 5TH attempt at trying this horrible location. DO NOT WASTE YOUR TIME!!!
Atmosphere: 1
Food: 1
Service: 1
Erik González
It is the slowest BK of all the ones I have been to. Always, always, but it always takes more than 10 minutes to prepare a Meal.
Atmosphere: 2
Food: 3
Service: 2
Joseph Rahm
I ordered Number one with cheese no tomatoes on onions. I got a whopper with tomato no cheese. I love cheese on a burger . And I paid 14.83 . I did also order a double cheese burger too. This is not the first time this has happened. They need listen to what the guest is saying. Also the slowest drive thru ever!!!!!
Atmosphere: 1
Food: 1
Service: 1
Edie Sachs
Glad they kept the original chicken sandwich on the menu.
Fried potatoes taste like pee, Wow! Whopper explosion experience The fuzzy creatures running around make the experience elevate The mysterious cult gathering’s are strange but are a throw back to 1200’s nostalgia Excellent American Whooper experience with extra spice
Atmosphere: 5
Food: 5
Service: 5
Leonardo Pena tapia
Worst ever no service at all
Atmosphere: 1
Food: 1
Service: 1
Mr SANTOS
Bad experience
Atmosphere: 1
Food: 1
Service: 1
alexus Johnson
They are always understaffed because of how the managers treat the employees no one wants to come to work and be harassed and humiliated ,that's why they can't keep good employees,Worst job I ever had
Atmosphere: 1
Food: 1
Service: 1
Carla Fletcher
They are typically very understaffed but the manager runs a tight ship and is so customer service oriented. The orders are always spot on.
I am writing to express my frustration with a recent experience at your Phoenixville PA location on Schuykill rd. I placed an order through DoorDash, and after waiting over 40 minutes, my driver was still at the restaurant without my order. The store is only 900 feet from my house, so I decided to go there myself to see what was causing the delay.
When I arrived, I found only two employees working: one who appeared to be a minor and another who seemed to be new and did not speak English. The lack of adequate staffing and communication was incredibly frustrating and unprofessional. Given how close I live to this location, I expected much faster service. This experience was so disappointing that I will not be returning to this Burger King.
I hope that you address the staffing and training issues at this location to prevent other customers from experiencing the same inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Exceptionally long wait times and get orders wrong…plenty of other fast food and other burger kings in the area
Atmosphere: 1
Food: 1
Service: 1
Probably the slowest BK in all of
Atmosphere: 1
Food: 3
Service: 1
Slowest drive thru line in the tri state area
Atmosphere: 1
Food: 3
Service: 1
It's not called time wasters for no reason. They don't let you pull up onto the bar so that it doesn't make them look bad on order completion time. Food is usually good though
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Original Chicken Sandwich
The guy in the drivethru was terribly rude.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Arrived at this location at 6:26 pm on a Thursday at the drive through. 2 cars were ahead of me in each lane. By 6:43 pm only 1 car from each lane had been served. By 6:47 I got to the mic and was told that they would take my order in a moment. 6:52 pm I drove off never to return to them again. This was my 5TH attempt at trying this horrible location. DO NOT WASTE YOUR TIME!!!
Atmosphere: 1
Food: 1
Service: 1
It is the slowest BK of all the ones I have been to. Always, always, but it always takes more than 10 minutes to prepare a Meal.
Atmosphere: 2
Food: 3
Service: 2
I ordered Number one with cheese no tomatoes on onions. I got a whopper with tomato no cheese. I love cheese on a burger . And I paid 14.83 . I did also order a double cheese burger too. This is not the first time this has happened. They need listen to what the guest is saying. Also the slowest drive thru ever!!!!!
Atmosphere: 1
Food: 1
Service: 1
Glad they kept the original chicken sandwich on the menu.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings, Sandwich
Restaurantji Recommends
Fried potatoes taste like pee, Wow!
Whopper explosion experience
The fuzzy creatures running around make the experience elevate
The mysterious cult gathering’s are strange but are a throw back to 1200’s nostalgia
Excellent American Whooper experience with extra spice
Atmosphere: 5
Food: 5
Service: 5
Worst ever no service at all
Atmosphere: 1
Food: 1
Service: 1
Bad experience
Atmosphere: 1
Food: 1
Service: 1
They are always understaffed because of how the managers treat the employees no one wants to come to work and be harassed and humiliated ,that's why they can't keep good employees,Worst job I ever had
Atmosphere: 1
Food: 1
Service: 1
They are typically very understaffed but the manager runs a tight ship and is so customer service oriented. The orders are always spot on.
Atmosphere: 2
Food: 3
Service: 3
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