The quality of the drinks and food are the worst I have ever had compared to any Dunkin location. Don’t bother having anything corrected or order again just customize the drink so you would like it better because the customer service is just as bad. The workers are very dismissive and rude, please get new ownership or new management
Atmosphere: 1
Food: 1
Service: 1
John Cox
Took my 2 Grandaughters for a breakfast treat.
Service: 5
Brett Robb
Had an poor customer service interaction with a mobile order. A pepsi zero was orders in addition to a larger order. Upon arrival, a diet pepsi was substituted for the pepsi zero, requested swapping to a normal pepsi but the worker denied being able to swap. This is confusing, if the site doesn't have pepsi zero why would they just swap it for diet, they are not the same.
Atmosphere: 3
Food: 3
Service: 1
Allan Ruhling
Took my grandchildren. Hot chocolate, munchkins, and toasted rasin bagel were good
Atmosphere: 4
Food: 4
Service: 5
Kylie Musselman
A regular here no longer. I have given them plenty of chances and nothing ever changes. Food is consistently wrong. Order the same coffee every time and it always tastes different. No consistency and I am done spending money here. Highly recommend you go to a different Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Kamrin Gatlin
Logikan and another guy were very helpful and make the best drinks to keep me awake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Justin Dami
My coffee is always good, got the bacon snack today for $4 and got barely cooked bacon at 630 in the morning with no one in line behind me.. not sure what the rush was
Atmosphere: 2
Food: 1
Service: 2
Lauren M
This is a clean and well managed Dunkin. The food is quick and accurate and staff are nice. I have no complaints for a good few years now.
Atmosphere: 5
Food: 5
Service: 5
Lauren Malamed, LCSW
This is a clean and well managed Dunkin. The food is quick and accurate and staff are nice. I have no complaints for a good few years now.
Atmosphere: 5
Food: 5
Service: 5
violet noecker
This Dunkin is comically bad. Their food and coffee is honestly disgusting. Most days their coffee tastes like cigarettes and swamp water. That’s being generous. Recently, my mom and I placed an order for a dozen donuts online. We waited for the pickup time and when we went through the drive through, the staff was dumbfounded at our request to pick up the donuts. They insisted we had the wrong location, and after we proved we didn’t, they just said “we don’t have” and looked at us like we had five heads. My mom and I literally had to laugh and drive away because they couldn’t fulfill our request for donuts at a donut shop. The customer service is horrible, the product is horrible, and I could not recommend this Dunkin any less. We drove up the street to the other Phoenixville location where they were much nicer and able to provide the dozen donuts. I would be humiliated if I was the owner of this location. Do better and customers- it’s worth the five minute drive to the Nutt road location instead.
The quality of the drinks and food are the worst I have ever had compared to any Dunkin location. Don’t bother having anything corrected or order again just customize the drink so you would like it better because the customer service is just as bad. The workers are very dismissive and rude, please get new ownership or new management
Atmosphere: 1
Food: 1
Service: 1
Took my 2 Grandaughters for a breakfast treat.
Service: 5
Had an poor customer service interaction with a mobile order. A pepsi zero was orders in addition to a larger order. Upon arrival, a diet pepsi was substituted for the pepsi zero, requested swapping to a normal pepsi but the worker denied being able to swap. This is confusing, if the site doesn't have pepsi zero why would they just swap it for diet, they are not the same.
Atmosphere: 3
Food: 3
Service: 1
Took my grandchildren. Hot chocolate, munchkins, and toasted rasin bagel were good
Atmosphere: 4
Food: 4
Service: 5
A regular here no longer. I have given them plenty of chances and nothing ever changes. Food is consistently wrong. Order the same coffee every time and it always tastes different. No consistency and I am done spending money here. Highly recommend you go to a different Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Logikan and another guy were very helpful and make the best drinks to keep me awake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
My coffee is always good, got the bacon snack today for $4 and got barely cooked bacon at 630 in the morning with no one in line behind me.. not sure what the rush was
Atmosphere: 2
Food: 1
Service: 2
This is a clean and well managed Dunkin. The food is quick and accurate and staff are nice. I have no complaints for a good few years now.
Atmosphere: 5
Food: 5
Service: 5
This is a clean and well managed Dunkin. The food is quick and accurate and staff are nice. I have no complaints for a good few years now.
Atmosphere: 5
Food: 5
Service: 5
This Dunkin is comically bad. Their food and coffee is honestly disgusting. Most days their coffee tastes like cigarettes and swamp water. That’s being generous. Recently, my mom and I placed an order for a dozen donuts online. We waited for the pickup time and when we went through the drive through, the staff was dumbfounded at our request to pick up the donuts. They insisted we had the wrong location, and after we proved we didn’t, they just said “we don’t have” and looked at us like we had five heads. My mom and I literally had to laugh and drive away because they couldn’t fulfill our request for donuts at a donut shop. The customer service is horrible, the product is horrible, and I could not recommend this Dunkin any less. We drove up the street to the other Phoenixville location where they were much nicer and able to provide the dozen donuts. I would be humiliated if I was the owner of this location. Do better and customers- it’s worth the five minute drive to the Nutt road location instead.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I think it was a little pricey, but everything is these days...
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Donuts
So friendly and quick with the service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
They messed up my order
Atmosphere: 2
Food: 3
Service: 1
Food is great.Employees are rude and not friendly!!skip this
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bagels
Nice dunkin' big and comfortable, and food is hot, but the rude people make it kinda
Atmosphere: 4
Food: 4
Service: 2
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