Hospitality and food service? This is by far the worst example for a Wendy’s that I have seen across the entire country. The manager this afternoon needs to go back whatever training program this company offers, unless this is the new normal. Letting guests wait over 15 minutes to have their order taken, without even acknowledging them. Serving chili that is almost all water, lacking much in the way of beans or meat. Rubbing their grimy hands inside of the drink cups given to the guest and then acting like actually giving them the condiments they requested was the equivalent of paying taxes. Rather than perform even the semblance of their job, they tell the paying customer to wait while they go and bull shit in the corner and chit chat with each other? As much as I love eating at Wendy’s, I’d rather drive to a different city than take my family this terrible excuse for an establishment again.
Atmosphere: 1
Food: 1
Service: 1
Vincent Frolich
Frostys are still the best on a nice, sunny day!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Jr Cheeseburger
Crockclone RBLX
Food was good as norm. Was a little awkward inside but Drive thru is always quick. Had some GREAT deals of meal packages. Come here if you want some tuff food bruzz.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Jr Cheeseburger
Kathy Smith
Ordered only a classic chicken sandwich, no tomato or lettuce was on it, small sandwich for $7, won't return.
Atmosphere: 1
Food: 1
Service: 2
Melissa Batzel
The manager on duty tonight shorter woman with light brown ponytail was absolutely terrible. She started out her drive thru routine with hello? After asking us to give them a minute. Upon our arrival to the 2nd window the manager was literally filling our drinks up and one by one slamming them into the cup holder! 2 large drinks 1 medium knowing the cup holder wouldn't be able to handle them which usually results in the restaurant doing 2 cup holders to ensure the holder doesn't buckle she Nilly Willy wings open the window and aggressively says here as cup holder starts to buckle in the middle! She then slams window closed! Comes back abt 3 mins later practically tossing the bags out the window and when I asked abt bbq sauce she replies check the bag!!!! Ummmm .... ya see we didn't make her apply there to work she did that on her own, her choice! Good night or bad, fully staffed or short staffed, previously rude customers or a boss we had nothing to do with that! We were polite and used our manners as usual and she would embarrass Dave and his daughter Wendy if they knew how rude and disrespectful one of their employees they made management in charge of customer service was acting twords customers spending their hard earned money there! It's not our fault she makes fries and flips burgers it's hers and she should smile and be grateful people still come there for food knowing she works there bc soon enough she will run all the customers off and have to move on to her next fast food joint bc Dave and Wendy will Go out of business bc of her rude assholish attitude!!!!!
Atmosphere: 1
Food: 2
Marcia Ehrhart
Our server was patient, very helpful and professional
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Classic Chocolate Frosty
Maggie Mae
Great drive thru they gave my puppy a chicken nugget and she put her nose up because she wanted wipe cream lol it was so cute
Atmosphere: 5
Food: 5
Service: 5
Jason Young
I like your food
miranda behrle
God forbid you order more than 1 meal. Youre public enemy #1. I used the app months ago to order dinner for my family of 4. Picked the food up 30 minutes after ordering. Was yelled at by the “manager” that the food wasn’t ready. When it came out to the car, the staff said, “are you the one who ordered everything on the menu?” I ordered a salad, 2 burger meals and a plain cheese burger ? Knowing this is the type of treatment you’ll receive makes going to and spending money at this establishment frustrating however they’ve been here in Phoenixville longer than many other restaurants. Wendy’s is a place my grandparents used to take us as children. A place I’d get fries with friends when we came home from college. The staff then never treated their customers so poorly. I went last night, ordered 1 meal and the woman nearly threw it in my car. I’m a believer in saying nothing if you’ve got nothing nice to say however next time I go and this behavior happens, I’m not sure I can keep my comments to myself. It’s a shame some of their employees act this way.
Atmosphere: 1
Food: 4
Service: 1
Kimberly
How do you get a junior BACON cheeseburger with no bacon???? There was no lettuce or tomato either. It was a burger with cheese and nothing else.
Hospitality and food service? This is by far the worst example for a Wendy’s that I have seen across the entire country. The manager this afternoon needs to go back whatever training program this company offers, unless this is the new normal. Letting guests wait over 15 minutes to have their order taken, without even acknowledging them. Serving chili that is almost all water, lacking much in the way of beans or meat. Rubbing their grimy hands inside of the drink cups given to the guest and then acting like actually giving them the condiments they requested was the equivalent of paying taxes. Rather than perform even the semblance of their job, they tell the paying customer to wait while they go and bull shit in the corner and chit chat with each other? As much as I love eating at Wendy’s, I’d rather drive to a different city than take my family this terrible excuse for an establishment again.
Atmosphere: 1
Food: 1
Service: 1
Frostys are still the best on a nice, sunny day!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Jr Cheeseburger
Food was good as norm. Was a little awkward inside but Drive thru is always quick. Had some GREAT deals of meal packages. Come here if you want some tuff food bruzz.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Jr Cheeseburger
Ordered only a classic chicken sandwich, no tomato or lettuce was on it, small sandwich for $7, won't return.
Atmosphere: 1
Food: 1
Service: 2
The manager on duty tonight shorter woman with light brown ponytail was absolutely terrible. She started out her drive thru routine with hello? After asking us to give them a minute. Upon our arrival to the 2nd window the manager was literally filling our drinks up and one by one slamming them into the cup holder! 2 large drinks 1 medium knowing the cup holder wouldn't be able to handle them which usually results in the restaurant doing 2 cup holders to ensure the holder doesn't buckle she Nilly Willy wings open the window and aggressively says here as cup holder starts to buckle in the middle! She then slams window closed! Comes back abt 3 mins later practically tossing the bags out the window and when I asked abt bbq sauce she replies check the bag!!!! Ummmm .... ya see we didn't make her apply there to work she did that on her own, her choice! Good night or bad, fully staffed or short staffed, previously rude customers or a boss we had nothing to do with that! We were polite and used our manners as usual and she would embarrass Dave and his daughter Wendy if they knew how rude and disrespectful one of their employees they made management in charge of customer service was acting twords customers spending their hard earned money there! It's not our fault she makes fries and flips burgers it's hers and she should smile and be grateful people still come there for food knowing she works there bc soon enough she will run all the customers off and have to move on to her next fast food joint bc Dave and Wendy will
Go out of business bc of her rude assholish attitude!!!!!
Atmosphere: 1
Food: 2
Our server was patient, very helpful and professional
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Classic Chocolate Frosty
Great drive thru they gave my puppy a chicken nugget and she put her nose up because she wanted wipe cream lol it was so cute
Atmosphere: 5
Food: 5
Service: 5
I like your food
God forbid you order more than 1 meal. Youre public enemy #1. I used the app months ago to order dinner for my family of 4. Picked the food up 30 minutes after ordering. Was yelled at by the “manager” that the food wasn’t ready. When it came out to the car, the staff said, “are you the one who ordered everything on the menu?” I ordered a salad, 2 burger meals and a plain cheese burger ? Knowing this is the type of treatment you’ll receive makes going to and spending money at this establishment frustrating however they’ve been here in Phoenixville longer than many other restaurants. Wendy’s is a place my grandparents used to take us as children. A place I’d get fries with friends when we came home from college. The staff then never treated their customers so poorly. I went last night, ordered 1 meal and the woman nearly threw it in my car. I’m a believer in saying nothing if you’ve got nothing nice to say however next time I go and this behavior happens, I’m not sure I can keep my comments to myself. It’s a shame some of their employees act this way.
Atmosphere: 1
Food: 4
Service: 1
How do you get a junior BACON cheeseburger with no bacon???? There was no lettuce or tomato either. It was a burger with cheese and nothing else.
Food: 1
Service: 4
Restaurantji Recommends
I like Wendy's I love there baked potatoes and there cheese fries ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries
I use the drive-through regularly because my granddaughter loves their nuggets. Yes, they are among the best out there.
Atmosphere: 4
Food: 4
Service: 4
The manager was doing the most and was very helpful with our order. Would take a friend back to this fine establishment.
Atmosphere: 5
Food: 5
Service: 5
Good for fast food. Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Best of service mostly absolutely the best food of any Wendy's around co worker agrees and it's every
Atmosphere: 4
Food: 5
Service: 5
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