My food was taking a bit longer then expected but workers made up for it with extra fries and two brownies. Thanks for going the extra mile!
Food: 5
Service: 5
Rachael Rosenberg
Very kind staff who made my day during a very stressful travel experience. Thanks, y'all!
Atmosphere: 5
Food: 5
Service: 5
F'burg Foodie
I travel through this airport very frequently and walk by this CFA a lot, but never stopped in for a bite until recently. Mainly never stop because the line is always insanely long (as with most CFA’s, as their food is generally amazing), so one morning when walking by I saw 2 people in line, so I stopped. The cashier was very friendly, as they always are. The place looked very clean and orderly and there was plenty of food being put in the warmer for guests.I opted for something custom, knowing I’ve had to wait a few minutes, but it still didn’t take long at all. My food tasted GREAT! The spicy chicken, egg, & cheese biscuit I got was perfectly package, so it didn’t fall apart when I opened it and the alignment of the crown to the heel was perfect! Flavors were spot-on! The tater tots were excellent too.Overall – Excellent experience! I’ll definitely stop in more often!
Long lines, team members bz talking to each other vs tending to guest or showing sense of urgency; sandwich & fries room temp - neither were hot &
Atmosphere: 1
Food: 1
Service: 1
Addis Cabrera
I waited in line for twenty minutes and the spicy chicken sandwich was dry and tasteless. When is PIT going to replace this establishment with POPEYES!
Atmosphere: 1
Food: 2
Service: 1
Ron L
This is the best chick fil a I've ever been to. Robert is so awesome that he took my order got me my drink and then bagged my food.
Mohd “Za” Irteza
It's Chick-fil-A, ergo, it's good.
Atmosphere: 5
Food: 5
Service: 5
Kelsey Goetze
Got there at 4:30, which is when they open. I was trying to be patient and I understand that sometimes things take time especially in the food industry. 4:40 they inform the line that has now piled up for 10 minutes that they are not going to open. 10 minutes in the airport is a lot of lost time. Communication could have been better and would have made for happier guest being fed elsewhere.
Atmosphere: 1
Service: 1
David Chang
Unfortunately this location does not take app orders, rewards, or gift cards.Ordered my usual, a spicy chicken deluxe meal. They weren't serving coffee at 10:30am. The bun and chicken were slightly soggy, which is unusual. I didn't mind paying the airport prices, $14 for the meal, but expect similar quality to standalone stores.
Atmosphere: 4
Food: 3
Service: 4
Star Star
The management of this place is by far one of the WORST ive been to ! It’s terrible management . The line is constantly back up managers fight like they are in pre school. The manager LINDA should be fired idk a job where you have to have meetings every 10 min when there is a full line because linda the manager is fighting wit a 50 yr old lmao . Don’t waist your time they just want money and don’t make food right .
First visit. Loved it. Great customer service and care. Clean facility and healthy foodKid-friendliness: Kids meals and seatingParking: Plenty of parking spaces and drive thruWheelchair accessibility: Yes
Recommended dishes: Spicy Chicken Sandwich
Anthony Romaniello
Usually Chick-fil-A is my go-to spot in the airport. It's fast and delicious and always delivers service with a smile. But today was different. Here at the Pittsburgh airport location, I was offered a spicy deluxe meal for a pre-tax sum of $13. And by God, I accepted that offer. And by God, what a mistake it was. The sandwich I received had an exceptionally small (by Chick-fil-A standards) amount of meat. The chicken patty was about 1/4th of an inch thick at most. The cheese wasn't even slightly melted or softened. It was overall a disappointing but still pretty tasty sandwich. The waffle fries over delivered as always, and the diet coke was exactly as expected. To my surprise, I even received a breath mint as part of my combo! What really made this dining experience unforgettable was that none of the employees ever said "my pleasure" after servicing my needs, which made me feel like I was taking advantage of their generosity rather than deservedly receiving my food. Next time I'm in the airport, I'll probably settle for the McDonald's across the walkway to save my money, time, and feelings. The McChicken makes this particular Chick-fil-A obsolete.Edit: I see another post on here from Mike Freeman which shows a fantastic looking sandwich from 10 months ago. Looks like this place has really gone downhill! Thanks Joe Biden.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Dasani Bottled Water
Daniel T
Normal Chick Fil A except prices are double what they are at non airport locations. Owners are money hungry.
Stephanie D.
Of course I needed food cause I was hungry so decided to come to Chick-fil-A. There weren't many people so I didn't have to wait long. The workers were nice but idk. The cashier had a weird vibe. I ordered a deluxe sandwich meal with the fries and a Powerade for the drink. Everything tasted good but the tomato's were GROSS!!! They were soggy and disgusting. Had to take them off the sandwich. If you're gonna charge extra for lettuce and tomato, MAKE SURE IT'S FRESH!!!!!!One thing I was really upset about is there was no employee discount. I'm a flight attendant so I go to many airports and this is the first place that hasn't had an employee discount. That's complete b********* We travel 24/7. The least they can do is give us a discount on food! DO BETTER CHICK-FIL-A!!!!!!!!!
Mike Freeman
The same good food you’ll get at other Chick-fil-A restaurants, with the same good service. They only took a couple of minutes to fulfil my order despite how busy they were.There is a seating area nearby where you can eat.
My food was taking a bit longer then expected but workers made up for it with extra fries and two brownies. Thanks for going the extra mile!
Food: 5
Service: 5
Very kind staff who made my day during a very stressful travel experience. Thanks, y'all!
Atmosphere: 5
Food: 5
Service: 5
I travel through this airport very frequently and walk by this CFA a lot, but never stopped in for a bite until recently. Mainly never stop because the line is always insanely long (as with most CFA’s, as their food is generally amazing), so one morning when walking by I saw 2 people in line, so I stopped. The cashier was very friendly, as they always are. The place looked very clean and orderly and there was plenty of food being put in the warmer for guests.I opted for something custom, knowing I’ve had to wait a few minutes, but it still didn’t take long at all. My food tasted GREAT! The spicy chicken, egg, & cheese biscuit I got was perfectly package, so it didn’t fall apart when I opened it and the alignment of the crown to the heel was perfect! Flavors were spot-on! The tater tots were excellent too.Overall – Excellent experience! I’ll definitely stop in more often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Deluxe Sandwich, Grilled Nuggets Kid's Meal, Spicy Chicken Sandwich Deluxe Meal, Hash Browns, Egg White Grill, Spicy Chicken Sandwich, Chicken Sandwich Combo, Mac & Cheese, Chick-Fil-A Nuggets, Chick-Fil-A Chick-N-Strips, Bacon Egg & Cheese Biscuit Meal, Chick-N-Strips, Hash Brown Scramble Burrito Meal
Long lines, team members bz talking to each other vs tending to guest or showing sense of urgency; sandwich & fries room temp - neither were hot &
Atmosphere: 1
Food: 1
Service: 1
I waited in line for twenty minutes and the spicy chicken sandwich was dry and tasteless. When is PIT going to replace this establishment with POPEYES!
Atmosphere: 1
Food: 2
Service: 1
This is the best chick fil a I've ever been to. Robert is so awesome that he took my order got me my drink and then bagged my food.
It's Chick-fil-A, ergo, it's good.
Atmosphere: 5
Food: 5
Service: 5
Got there at 4:30, which is when they open. I was trying to be patient and I understand that sometimes things take time especially in the food industry. 4:40 they inform the line that has now piled up for 10 minutes that they are not going to open. 10 minutes in the airport is a lot of lost time. Communication could have been better and would have made for happier guest being fed elsewhere.
Atmosphere: 1
Service: 1
Unfortunately this location does not take app orders, rewards, or gift cards.Ordered my usual, a spicy chicken deluxe meal. They weren't serving coffee at 10:30am. The bun and chicken were slightly soggy, which is unusual. I didn't mind paying the airport prices, $14 for the meal, but expect similar quality to standalone stores.
Atmosphere: 4
Food: 3
Service: 4
The management of this place is by far one of the WORST ive been to ! It’s terrible management . The line is constantly back up managers fight like they are in pre school. The manager LINDA should be fired idk a job where you have to have meetings every 10 min when there is a full line because linda the manager is fighting wit a 50 yr old lmao . Don’t waist your time they just want money and don’t make food right .
Restaurantji Recommends
First visit. Loved it. Great customer service and care. Clean facility and healthy foodKid-friendliness: Kids meals and seatingParking: Plenty of parking spaces and drive thruWheelchair accessibility: Yes
Recommended dishes: Spicy Chicken Sandwich
Usually Chick-fil-A is my go-to spot in the airport. It's fast and delicious and always delivers service with a smile. But today was different. Here at the Pittsburgh airport location, I was offered a spicy deluxe meal for a pre-tax sum of $13. And by God, I accepted that offer. And by God, what a mistake it was. The sandwich I received had an exceptionally small (by Chick-fil-A standards) amount of meat. The chicken patty was about 1/4th of an inch thick at most. The cheese wasn't even slightly melted or softened. It was overall a disappointing but still pretty tasty sandwich. The waffle fries over delivered as always, and the diet coke was exactly as expected. To my surprise, I even received a breath mint as part of my combo! What really made this dining experience unforgettable was that none of the employees ever said "my pleasure" after servicing my needs, which made me feel like I was taking advantage of their generosity rather than deservedly receiving my food. Next time I'm in the airport, I'll probably settle for the McDonald's across the walkway to save my money, time, and feelings. The McChicken makes this particular Chick-fil-A obsolete.Edit: I see another post on here from Mike Freeman which shows a fantastic looking sandwich from 10 months ago. Looks like this place has really gone downhill! Thanks Joe Biden.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Dasani Bottled Water
Normal Chick Fil A except prices are double what they are at non airport locations. Owners are money hungry.
Of course I needed food cause I was hungry so decided to come to Chick-fil-A. There weren't many people so I didn't have to wait long. The workers were nice but idk. The cashier had a weird vibe. I ordered a deluxe sandwich meal with the fries and a Powerade for the drink. Everything tasted good but the tomato's were GROSS!!! They were soggy and disgusting. Had to take them off the sandwich. If you're gonna charge extra for lettuce and tomato, MAKE SURE IT'S FRESH!!!!!!One thing I was really upset about is there was no employee discount. I'm a flight attendant so I go to many airports and this is the first place that hasn't had an employee discount. That's complete b********* We travel 24/7. The least they can do is give us a discount on food! DO BETTER CHICK-FIL-A!!!!!!!!!
The same good food you’ll get at other Chick-fil-A restaurants, with the same good service. They only took a couple of minutes to fulfil my order despite how busy they were.There is a seating area nearby where you can eat.