Cold Stone Creamery

I ordered the 8” heart cake for my besties birthday. It was a cute cake, however I was very disappointed. The cake was so dry, we couldn’t even eat that part. I paid almost $40 and was deciding between here and DQ. I wish I would have saved my $$ and went with DQ instead, they never fail. If you’re deciding between the two, definitely choose DQ. Cheaper and taste is significantly better.

When we entered the store, an employee was cleaning tables and straightening out chairs. She then went behind the service counter (without washing her hands) and asked us what we wanted to order. My daughter ordered chocolate ice cream with gummy bears and I watched in horror as the employee reached her UNGLOVED hand with unhygienically long nails into the topping bin and grabbed a handful of gummy bears without using the scooper. I was completely horrified. Not only did she not wash or wear a glove, but she also did not use the scooper, which was in the gummy bear bin that she reached her ungloved hand into. She reached around the scoop to grab the bears, which was absolutely bizarre to witness. Realizing that all of the bins were probably contaminated by this completely disgusting and unhygienic practice, there was little point in me even saying anything. My daughter would have been horribly upset if we didn't get her ice cream, so now I have to monitor her for the next few days for signs of illness because of this employee's complete and utter carelessness.

I was ServSafe certified for several years so I know that what this woman did was completely unacceptable and dangerous. This is a major health risk that could cause an e-coli outbreak. Long nails harbor extra bacteria and germs, not to mention this woman didn't even bother to wash her hands before touching a customer's food, especially after she had been cleaning dirty tables. There is also the risk of chemical contamination because of that. With nails that are that long, she should be scrubbing underneath each nail and wearing gloves before touching food. She did absolutely nothing according to health code and I am disgusted, angry, and worried that my daughter will now become ill. All of the toppings need to be thrown out, the bins need to be cleaned and sanitized at this store, and re-training is needed so that employees know how to safely handle food. A manager should also be present to monitor what is going on.

This is completely unacceptable and if my child gets sick, I will be reporting this to the proper authorities. I will also be seeking medical compensation if she ends up ill because of this incident. We will not be returning to this location until we know that it is safe to eat here again.

Atmosphere: 3

Food: 3

Service: 1

Delicious ? I love this Place, there Ice cream is one of the Best.

Atmosphere: 5

Food: 5

Service: 5

On Sunday night I was at Coldstone Creamery in Robinson with a friend. The workers present at the time were very welcoming and helpful with our orders. The service was fast and it was nice to see good service.

Food: 4

Service: 5

The most amazing service, the workers are just amazing. These teens are so kind and work so well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie, Cold Stone

Delicious ice cream. However kinda disappointed in the lack of care. Very dirty from the glass / door to the cold stone still with previous order residue and glass streaky and dirty. Staff pleasant.

Atmosphere: 3

Food: 5

Service: 4

Great options! Delicious ? Ice cream ?

Atmosphere: 5

Service: 5

Recommended dishes: Cookie, Oreo, Cold Stone

The ice cream was fantastic. What makes this a 5-star is that I left my wallet there accidentally and the manager and employees were kind enough to notify me and return it. Thank you so much for the ice cream and even kinder service!

Atmosphere: 5

Food: 5

Service: 5

The cashier was very rude. I got 1 ice cream that was about $7 and I tipped $1. I said have a nice day, the cashier just rolled her eyes at me and walked away. This was the first time I’ve ever been to this ice cream place, likely won’t come back. The ice cream was decent but not amazing.

Atmosphere: 4

Food: 5

Service: 1

I haven't got dessert here in years. Decided to visit and give them another chance.

Not the greatest flavors of ice cream. Mainly the taste. The ice cream is so bland, and if you don't add toppings mixed in, it would not be good at all.
I normally get it in a cup. This time, I ordered a cone (tasteless again)

Last visit for me.

Atmosphere: 4

Food: 2

Service: 4

Good ice cream and friendly staff. It's a nice atmosphere and a great place to go to on a hot summer day. The AC feels good.

Atmosphere: 5

Food: 5

Service: 5

Decent ice cream, I guess. more of a novelty than anything thing else. A little pricey...

Atmosphere: 2

Food: 3

Service: 4

Saturated Picture Poor Reading Order LayoutConfusing on what Business has to Order.

Kid-friendliness: Very kind Employee

Atmosphere: 4

Food: 3

Service: 3

We ordered Icecream cake yesterday and when we cut the cake, there was hardly any Icecream. If we wanted only the cake,then there is no point paying around $40 and getting it here. We even found a plastic piece in the chocolate shavings. Very disappointing and would not be buying from here again.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Chocolate Chipper - Ready Now

Always great ice cream. Friendly service.

Atmosphere: 5

Food: 5

Service: 5