We ordered a small it was kinda late. The gentleman working I believe his name was Jerome was so nice. He kept the place very clean as well. I arrived at 8:30pm on 11-5-2024. I hope Jerome gets the credit he deserves!.
Atmosphere: 5
Food: 5
Service: 5
Patrick Pharmmgr
Third and final time at this location. Same experience every time: under staffed, rude interactions and stale / hard bagels used on sandwiches. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Cole Reigel
Staff spends more time talking instead of serving customers. Both times I’ve been here I waited 30+ minutes
Atmosphere: 1
Food: 1
Service: 1
max voto
This particular dunkin is SO hit or miss. I get cold brew every time, and it seems like 50% of the time, it tastes like the beans were burnt to a crisp. To the point where it's inedible.
Atmosphere: 3
Food: 3
Service: 3
Dixie Mosura
Busy. Typical Funk n offerings plus Baskin Robbins ice cream. I haven't had B&R in years. It was everything I remember it to be.
Atmosphere: 4
Food: 4
Service: 4
lashawna
Should have listened to the reviews. Not worth pulling over for. Bad customer service always out of everything. Hot coffee is never ready.
Atmosphere: 1
Food: 1
Service: 1
Brodie
Hire people that can read or see the difference between yellow and white cheese.
Atmosphere: 1
Food: 2
Service: 1
Godhev Manakkat Vijay
I recently had a very disappointing experience at Dunkin' Donuts, Liberty Avenue. After placing my order, I waited for 30 minutes without any communication or updates on my food. When I politely inquired about the delay, I was told that they were preparing orders in the sequence they were received. While I understand that, 30 minutes is an unusually long wait time, especially without any explanation or apology.
What really shocked me, though, was the rude response I received when I expressed my concern. The staff member curtly told me to "go ahead and make a complaint" as if they were entirely unconcerned about my dissatisfaction. When I asked for my receipt, the girl at the counter shockingly called me "disrespectful," which was not only uncalled for but also incredibly unprofessional.
Despite my frustration, I remained calm and filed a formal complaint with customer care, expecting that my concerns would be taken seriously. However, it has now been five weeks, and I have yet to receive any response or acknowledgment. This level of disregard for customer feedback is deeply troubling.
This experience has left me questioning whether Dunkin' Donuts values its customers at all. I hope this message will finally prompt some action, as I believe that no customer should be treated this way.
As a parent, I expect a certain level of service and respect, especially when dining with a young child. I hope this message will finally prompt some action, as no customer—especially one with a child—should be treated this way.
Atmosphere: 2
Food: 3
Service: 1
Carolyn Hunter
They keep leaving things out of my order without telling me when I arrive to pick it up
Atmosphere: 4
Food: 3
Service: 2
John DiStasio
If a bagel is clearly stale, why do you still sell it? My everything bagel was hard as a rock.
Their hot lattes are usually cold, always have to ask to remake it again to be hot. They always give you a face with rolling eyes. Terrible service. Also it takes too long about 15 mins to make a latte.
Atmosphere: 3
Food: 3
Service: 1
Justin Pringle
Nice lovely store. Fresh tasty donuts and wonderful coffee. On top of that the staff was friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Coolatta, Apple Fritter, Munchkins Donut Hole Treats, Muffins, Croissant, Doughnut, Strawberry, Sausage Egg and Cheese, Hazelnut Iced Coffee, Wake-Up Wrap - Sausage Egg and Cheese, Sweet Black Pepper Breakfast Sandwich, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Brownie Batter Donut, English Muffin, Iced Latte, Wake-Up Wrap - Sweet Black Pepper Bacon, Egg and Cheese
Too lou
I Rate this location low simply because they messed up my order and literally nothing was stocked, on top of it I placed an online order using my points then when I went to grab the order she mumbled it's on me? And I'm like how cause I clearly payed for this not you? Was all around an awkward experience, I honestly didn't even want them to correct my order out of fear they would do something to my food out of spite.
Atmosphere: 2
Food: 2
Service: 1
Mustafa Said Yılmaz
One of the worse coffee shop in Pittsburgh, they have no idea about the service and make coffee
We ordered a small it was kinda late. The gentleman working I believe his name was Jerome was so nice. He kept the place very clean as well. I arrived at 8:30pm on 11-5-2024. I hope Jerome gets the credit he deserves!.
Atmosphere: 5
Food: 5
Service: 5
Third and final time at this location. Same experience every time: under staffed, rude interactions and stale / hard bagels used on sandwiches.
Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Staff spends more time talking instead of serving customers. Both times I’ve been here I waited 30+ minutes
Atmosphere: 1
Food: 1
Service: 1
This particular dunkin is SO hit or miss. I get cold brew every time, and it seems like 50% of the time, it tastes like the beans were burnt to a crisp. To the point where it's inedible.
Atmosphere: 3
Food: 3
Service: 3
Busy. Typical Funk n offerings plus Baskin Robbins ice cream. I haven't had B&R in years. It was everything I remember it to be.
Atmosphere: 4
Food: 4
Service: 4
Should have listened to the reviews. Not worth pulling over for. Bad customer service always out of everything. Hot coffee is never ready.
Atmosphere: 1
Food: 1
Service: 1
Hire people that can read or see the difference between yellow and white cheese.
Atmosphere: 1
Food: 2
Service: 1
I recently had a very disappointing experience at Dunkin' Donuts, Liberty Avenue. After placing my order, I waited for 30 minutes without any communication or updates on my food. When I politely inquired about the delay, I was told that they were preparing orders in the sequence they were received. While I understand that, 30 minutes is an unusually long wait time, especially without any explanation or apology.
What really shocked me, though, was the rude response I received when I expressed my concern. The staff member curtly told me to "go ahead and make a complaint" as if they were entirely unconcerned about my dissatisfaction. When I asked for my receipt, the girl at the counter shockingly called me "disrespectful," which was not only uncalled for but also incredibly unprofessional.
Despite my frustration, I remained calm and filed a formal complaint with customer care, expecting that my concerns would be taken seriously. However, it has now been five weeks, and I have yet to receive any response or acknowledgment. This level of disregard for customer feedback is deeply troubling.
This experience has left me questioning whether Dunkin' Donuts values its customers at all. I hope this message will finally prompt some action, as I believe that no customer should be treated this way.
As a parent, I expect a certain level of service and respect, especially when dining with a young child. I hope this message will finally prompt some action, as no customer—especially one with a child—should be treated this way.
Atmosphere: 2
Food: 3
Service: 1
They keep leaving things out of my order without telling me when I arrive to pick it up
Atmosphere: 4
Food: 3
Service: 2
If a bagel is clearly stale, why do you still sell it? My everything bagel was hard as a rock.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
disrespectful employees
Their hot lattes are usually cold, always have to ask to remake it again to be hot. They always give you a face with rolling eyes. Terrible service. Also it takes too long about 15 mins to make a latte.
Atmosphere: 3
Food: 3
Service: 1
Nice lovely store. Fresh tasty donuts and wonderful coffee. On top of that the staff was friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Coolatta, Apple Fritter, Munchkins Donut Hole Treats, Muffins, Croissant, Doughnut, Strawberry, Sausage Egg and Cheese, Hazelnut Iced Coffee, Wake-Up Wrap - Sausage Egg and Cheese, Sweet Black Pepper Breakfast Sandwich, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Brownie Batter Donut, English Muffin, Iced Latte, Wake-Up Wrap - Sweet Black Pepper Bacon, Egg and Cheese
I Rate this location low simply because they messed up my order and literally nothing was stocked, on top of it I placed an online order using my points then when I went to grab the order she mumbled it's on me? And I'm like how cause I clearly payed for this not you? Was all around an awkward experience, I honestly didn't even want them to correct my order out of fear they would do something to my food out of spite.
Atmosphere: 2
Food: 2
Service: 1
One of the worse coffee shop in Pittsburgh, they have no idea about the service and make coffee
Food: 1
Service: 1
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