It is INSANELY hot inside this store. There is no reason that they should be open with these conditions. I contacted the health department after I watched an employee pass out on the floor while making food. This is inhumane. It was hotter inside the store than it was outside. The icing was completely melted off of all the donuts. I asked the cashier what management was doing about the heat and she said that “the managers were off and it was the building’s fault that it was so hot”. All they got were given were fans that were just pushing around hot air. Never supporting this store again. Treat your employees better. Close the store when it’s 95 degrees.
sara dipietro
Poor Lucas! He was stuck taking orders and making the drinks alone with a very long line while two of the other employees seemed to be completely nonexistent. Unhygienic for the cashier to also make the drinks, and it’s not his fault, it’s the two employees that seemed to disappear together.
Service: 1
Elora Mangan
Kid at the counter is rude and needs to learn how to verbally answer customers instead of rolling his eyes and pointing. Literally would not answer questions pertaining to his job when asked, was rude to our entire group and rolled his eyes multiple times.
If he can’t handle working on a busy Saturday maybe he should get a different job.
Atmosphere: 1
Food: 3
Service: 1
Helen Nguyen
Extremely Disappointed with the Hygiene and Service
This was my first time visiting this place, and unfortunately, it will be my last.
The staff preparing the food was standing very close to the counter, not wearing an apron, and their t-shirt was touching the food (bagels) – which is extremely unhygienic. They also did not wear a mask and were talking while preparing the food, which made me very uncomfortable.
I ordered five sausage and cheese bagels, and it took a very long time to prepare. The way they handled the food was careless, as if it was not food, but something to just throw around. Then the staff told me, “Sorry, I messed up your order”, without offering a solution.
When I said I did not want to take the messed-up food, they responded, “You don’t have to,” but did not ask if I wanted a refund or show any concern about the issue.
The service was extremely unprofessional and disrespectful. I left very disappointed and will not be returning.
Food: 1
Service: 1
awsmnessedit
Got lectured at by an employee because “they couldn’t understand why I’d would place a mobile order” and that “they weren’t trying to be accusatory, they just couldn’t understand why I would do that”. They then made a big show doing everything but making the order even though there were maybe 6 customers with 3 employees in the whole place. I don’t know what happened earlier but this was insanely weird to be yelled at for literally just ordering a single coffee through the app.
Service: 1
Tom D
It's so hot inside there , all of the icing melted off most of the doughnuts 🤣 and the filled ones liquified and ozzed out...lol . Nice employees tho. Idk tho maybe the AC broke 🤷
Atmosphere: 1
Food: 1
Service: 5
William Battistone
I used to order mobile pickups from this Dunkin, and sometimes it would be a toss of the coin whether they would be ready or not, or sometimes just forgotten completely. But I have to say, over the last several months, this Dunkin has absolutely found it's groove. I have had ZERO issues with placing mobile orders, ranging from a single coffee to a large order for a staff meeting. The staff there seem to have a great thing going at the moment. Every order seems to be on time, and it appears to be running very smoothly. I would never typically write a google review for a Dunkin Donuts, but I felt compelled to do so for this one.
Food: 5
Service: 5
Andrei Turcan
Service was extremely slow and disorganized. Drinks were made in a random order not how they were ordered.
Atmosphere: 4
Food: 5
Service: 2
Viren Kumar
No donuts
Atmosphere: 2
Food: 1
Service: 1
Hobby W.
Literally the worst latte I’ve ever had it tasted like bitter toilet water and it smelled like a porta potty in the lobby. Mad gross.
God love this dunkin... every work trip to Pittsburgh. i can always count on it being a mess. Either the food has too much frosting on it (I'm talking absurd amount), or I'm waiting 45 mins for a simple order. But honestly their is something endearing about no matter how many times I come here every six months is always dependably crazy but with a mean cup of coffee . Never change. See you in six months. Ps thans for being open at 6 am downtown.
Atmosphere: 3
Food: 3
Service: 3
William Evans
Due to a shortage of staff in my opinion due to the high volume of mobile placed orders, your customers such as myself are forced to wait in line for a somewhat long time. As exasperated as I was this morning I would like to highly commend your staff. Especially whom I found out later was one of your managers. She literally came on duty and immediately began to work on the high volume of mobile orders. She as well as everyone there this morning were working feverishly to complete all orders. I honestly feel that a change had to be made or you will begin to lose your walk in business. Again the staff was tremendous. If this situation continues I will be forced to purchase my items somewhere else. Thank you for any assistance you can provide to rectify this situation.
Service: 1
Sha (The Cake Empress)
The customer service was decent, but they didn't have a plastic bag to carry my stuff, They didn't have enough donuts in the case to be open, and it was dirty. There was alot of staff on shift standing around, but no one cleaning up the wet salty floor.
Atmosphere: 1
Food: 1
Service: 3
Alicia Dionna
Lucas was very rude at front counter, it was busy, but I never should have waited 29 minutes for 1 bagel
It is INSANELY hot inside this store. There is no reason that they should be open with these conditions. I contacted the health department after I watched an employee pass out on the floor while making food. This is inhumane. It was hotter inside the store than it was outside. The icing was completely melted off of all the donuts. I asked the cashier what management was doing about the heat and she said that “the managers were off and it was the building’s fault that it was so hot”. All they got were given were fans that were just pushing around hot air. Never supporting this store again. Treat your employees better. Close the store when it’s 95 degrees.
Poor Lucas! He was stuck taking orders and making the drinks alone with a very long line while two of the other employees seemed to be completely nonexistent. Unhygienic for the cashier to also make the drinks, and it’s not his fault, it’s the two employees that seemed to disappear together.
Service: 1
Kid at the counter is rude and needs to learn how to verbally answer customers instead of rolling his eyes and pointing. Literally would not answer questions pertaining to his job when asked, was rude to our entire group and rolled his eyes multiple times.
If he can’t handle working on a busy Saturday maybe he should get a different job.
Atmosphere: 1
Food: 3
Service: 1
Extremely Disappointed with the Hygiene and Service
This was my first time visiting this place, and unfortunately, it will be my last.
The staff preparing the food was standing very close to the counter, not wearing an apron, and their t-shirt was touching the food (bagels) – which is extremely unhygienic. They also did not wear a mask and were talking while preparing the food, which made me very uncomfortable.
I ordered five sausage and cheese bagels, and it took a very long time to prepare. The way they handled the food was careless, as if it was not food, but something to just throw around. Then the staff told me, “Sorry, I messed up your order”, without offering a solution.
When I said I did not want to take the messed-up food, they responded, “You don’t have to,” but did not ask if I wanted a refund or show any concern about the issue.
The service was extremely unprofessional and disrespectful. I left very disappointed and will not be returning.
Food: 1
Service: 1
Got lectured at by an employee because “they couldn’t understand why I’d would place a mobile order” and that “they weren’t trying to be accusatory, they just couldn’t understand why I would do that”. They then made a big show doing everything but making the order even though there were maybe 6 customers with 3 employees in the whole place. I don’t know what happened earlier but this was insanely weird to be yelled at for literally just ordering a single coffee through the app.
Service: 1
It's so hot inside there , all of the icing melted off most of the doughnuts 🤣 and the filled ones liquified and ozzed out...lol . Nice employees tho. Idk tho maybe the AC broke 🤷
Atmosphere: 1
Food: 1
Service: 5
I used to order mobile pickups from this Dunkin, and sometimes it would be a toss of the coin whether they would be ready or not, or sometimes just forgotten completely. But I have to say, over the last several months, this Dunkin has absolutely found it's groove. I have had ZERO issues with placing mobile orders, ranging from a single coffee to a large order for a staff meeting. The staff there seem to have a great thing going at the moment. Every order seems to be on time, and it appears to be running very smoothly.
I would never typically write a google review for a Dunkin Donuts, but I felt compelled to do so for this one.
Food: 5
Service: 5
Service was extremely slow and disorganized. Drinks were made in a random order not how they were ordered.
Atmosphere: 4
Food: 5
Service: 2
No donuts
Atmosphere: 2
Food: 1
Service: 1
Literally the worst latte I’ve ever had it tasted like bitter toilet water and it smelled like a porta potty in the lobby. Mad gross.
Restaurantji Recommends
God love this dunkin... every work trip to Pittsburgh. i can always count on it being a mess. Either the food has too much frosting on it (I'm talking absurd amount), or I'm waiting 45 mins for a simple order. But honestly their is something endearing about no matter how many times I come here every six months is always dependably crazy but with a mean cup of coffee . Never change. See you in six months. Ps thans for being open at 6 am downtown.
Atmosphere: 3
Food: 3
Service: 3
Due to a shortage of staff in my opinion due to the high volume of mobile placed orders, your customers such as myself are forced to wait in line for a somewhat long time. As exasperated as I was this morning I would like to highly commend your staff. Especially whom I found out later was one of your managers. She literally came on duty and immediately began to work on the high volume of mobile orders. She as well as everyone there this morning were working feverishly to complete all orders.
I honestly feel that a change had to be made or you will begin to lose your walk in business. Again the staff was tremendous. If this situation continues I will be forced to purchase my items somewhere else. Thank you for any assistance you can provide to rectify this situation.
Service: 1
The customer service was decent, but they didn't have a plastic bag to carry my stuff, They didn't have enough donuts in the case to be open, and it was dirty. There was alot of staff on shift standing around, but no one cleaning up the wet salty floor.
Atmosphere: 1
Food: 1
Service: 3
Lucas was very rude at front counter, it was busy, but I never should have waited 29 minutes for 1 bagel
Atmosphere: 1
Food: 1
Service: 1
Dunkin Donuts hits! 10/10 experience.
Service: 5
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