I recently placed a phone order for pickup at this local Mexican restaurant on a Sunday around 1 PM. I ordered a chimichanga and referenced the daily lunch specials listed on their website. The woman who answered (she also bartends and handles to-go orders) told me they don’t offer lunch specials on Sundays. When I pointed out that their website says “daily,” she paused and said she would “go ahead and put it in” as a lunch special. Whether the website is outdated or she was misinformed, I’m not sure—but that was the first red flag.
We then discussed the details of the chimichanga—I even confirmed it came with cheese on top. I also asked for a side of salsa. I was told it would be ready in 20 minutes. When I asked the total, it seemed oddly high—over $15—even though the lunch special is $9.99. I figured it could be clarified in person.
When I arrived for pickup, I asked about the price. She told me I had ordered a “surf and turf burrito.” I was completely confused—we clearly had a detailed conversation about my meal, and that was never mentioned. She admitted to entering the order incorrectly and spent a few minutes trying to fix it in the system. Eventually, she gave me a corrected total.
Here’s where the experience really went downhill:
1. The mix-up delayed my order by an extra 15 minutes—which was frustrating but understandable if handled properly. 2. Despite acknowledging it was her mistake, she still wanted to charge me $2.25 for a tiny 2oz side of salsa. 3. There was no apology, no effort to make things right, no acknowledgment of the inconvenience.
I told her I wasn’t expecting a free meal—I just expected decent customer service. When a business makes a mistake, you’d think they’d try to offer something small as a goodwill gesture, especially something as simple as a side of salsa. But instead, I was met with apathy and what felt like nickel-and-diming over every little thing.
This place has gotten out of control with pricing on add-ons, and clearly they prioritize the transaction over the customer. I’m officially done spending my money at restaurants that don’t value their customers or their experience.
Service: 1
Amy Suchacek
My boyfriend & I have been coming here for years & finally brought my sisters here, everyone loved their meals & we had a lovely time. I highly recommend El Sabors!
Atmosphere: 5
Food: 5
Service: 5
West Avenue
I ordered a burrito plus two orders of Yukon fries the fries were hard the burrito was dry
Food: 1
dan mercer
Great food. Fast friendly service. The nachos could have been a whole meal, generous portion. Pollo asada and shrimp tacos were also excellent.
Atmosphere: 5
Food: 5
Service: 5
K L
Dropped into El Sabor while visiting Pittsburgh—wanted to see how their tacos stacked up.
For the area, they’re decent. Nothing groundbreaking, but they hold their own. I went with the chorizo. It was well-balanced, not greasy, and had a nice flavor.
The drinks were just okay. The service was good and the vibe was chill enough for a casual bite.
If you’re in the neighborhood and craving Mexican, El Sabor’s a solid option—but not something I’d go out of my way for.
Atmosphere: 4
Food: 3
Service: 4
Gregory Bentley
Good food. Everyone in the group enjoyed their meal.
Lydia’s 65 Roses
Visiting from out of town, & decided on some Mexican food for lunch! Safe to say I wasn’t Dissapointed! 10/10 reccomend!
Atmosphere: 5
Food: 5
Service: 5
Averageveganmom
Clearly labeled menu, very easy to order vegan.
Adam Milne
A must try if you're looking for delicious food and great service. We are in town from Dallas, TX, visiting CHP for an annual visit and we were wanting a good meal after our appointment. Portions and prices were good and service was kind and timely. We will be back next year
Atmosphere: 5
Food: 5
Service: 5
Tony Soprano
Bartender was clearly very experienced and tended to everyone with delicious drinks, and when we moved to a table to eat some food the chips and salsa were amazing! It's a shame they aren't included like some restaurants but they were oly about two dollars.
The mojitos and margs are great! The only thing I have to complain about is that the bathroom REALLY needs some ventilation, I felt like I was in some hot springs immediately when I went in there.
Had dinner for the first time about 2 months ago with my son and daughter-in-law, who frequent the restaurant. I wanted to treat them to dinner to celebrate before my granddaughter was born. The service was great and the food amazing. Also prices are very reasonable for the quality of food you get. Tonight my son picked up our order to go and yet again El Sabor did not disappoint. The food was amazing and I am in a Mexican food coma right now. I got the dinner combo. I would have never imagined I would try sweet plantains let alone really enjoy them. Your street corn is really good, as is your chili rellano and enchilada. Thank you for the excellent service. You are a new favorite for me.
Atmosphere: 5
Food: 5
Service: 5
Michael Trisler
Best fajitas in Pittsburgh! I struggled to find good fajitas in Pittsburgh for the longest time and am so happy to have found El Sabor. Their Pastor tacos, street corn and yucca fries are also some of my other favorites. Always a great atmosphere and Staff is super friendly.
Atmosphere: 5
Food: 5
Service: 5
seth p
fair mexican food
Atmosphere: 4
Food: 4
Service: 3
GeneticBlendBeth
We took our son, who was visiting from the Southwest, to El Sabor. There were just 3 of us. Upon entering, we were seated right away. There were several empty tables to choose from. We all noticed the noise level. It was LOUD in there. You could barely carry on a conversation. We thought about leaving because the noise was uncomfortably loud. It is definitely not somewhere you want to go to talk. We ordered the nacho appetizer and drinks. The margarita was awful. It tasted like margarita mix, and nothing else. We ordered our meals and had to wait for 90 minutes! After a while, our waiter came over and apologized and said they were busy. They didn't seem that busy. Lots of tables had been cleared off and new guests were seated and still we had no food. The waiter came out with a tiny bowl of chips and salsa and said it was on the house. (Big deal.) One of our orders was tacos. And two of us ordered chimichungas. So our order wasn't anything out of the ordinary. We still waited. Finally our meals came out. The food was delicious. People that came in an hour after us were served their meals right after we got ours. So what gives El Sabor? Something really got messed up with our order. I would give them a grade of a D. I wouldn't mind the long wait too much since we were visiting with my son and SHOULD HAVE been able to relax and talk, but it was so noisy and loud in there, you had to shout to one another across the table to converse. It was just torture to our ears. And the wait for our food was unreasonably long. And when you see people who came in an hour after you did get their food right after you got yours, you know something must have gone wrong with your order. We were comped a tiny bowl of chips and salsa AFTER an appetizer of nachos. Really? I don't think we will go back. The food was good, but they should have handled the situation better.
Atmosphere: 1
Food: 5
Service: 1
Abu Timbo
Great food! Great customer service! The menu never disappoints me. ⭐️⭐️⭐️⭐️⭐️
I recently placed a phone order for pickup at this local Mexican restaurant on a Sunday around 1 PM. I ordered a chimichanga and referenced the daily lunch specials listed on their website. The woman who answered (she also bartends and handles to-go orders) told me they don’t offer lunch specials on Sundays. When I pointed out that their website says “daily,” she paused and said she would “go ahead and put it in” as a lunch special. Whether the website is outdated or she was misinformed, I’m not sure—but that was the first red flag.
We then discussed the details of the chimichanga—I even confirmed it came with cheese on top. I also asked for a side of salsa. I was told it would be ready in 20 minutes. When I asked the total, it seemed oddly high—over $15—even though the lunch special is $9.99. I figured it could be clarified in person.
When I arrived for pickup, I asked about the price. She told me I had ordered a “surf and turf burrito.” I was completely confused—we clearly had a detailed conversation about my meal, and that was never mentioned. She admitted to entering the order incorrectly and spent a few minutes trying to fix it in the system. Eventually, she gave me a corrected total.
Here’s where the experience really went downhill:
1. The mix-up delayed my order by an extra 15 minutes—which was frustrating but understandable if handled properly.
2. Despite acknowledging it was her mistake, she still wanted to charge me $2.25 for a tiny 2oz side of salsa.
3. There was no apology, no effort to make things right, no acknowledgment of the inconvenience.
I told her I wasn’t expecting a free meal—I just expected decent customer service. When a business makes a mistake, you’d think they’d try to offer something small as a goodwill gesture, especially something as simple as a side of salsa. But instead, I was met with apathy and what felt like nickel-and-diming over every little thing.
This place has gotten out of control with pricing on add-ons, and clearly they prioritize the transaction over the customer. I’m officially done spending my money at restaurants that don’t value their customers or their experience.
Service: 1
My boyfriend & I have been coming here for years & finally brought my sisters here, everyone loved their meals & we had a lovely time. I highly recommend El Sabors!
Atmosphere: 5
Food: 5
Service: 5
I ordered a burrito plus two orders of Yukon fries the fries were hard the burrito was dry
Food: 1
Great food. Fast friendly service. The nachos could have been a whole meal, generous portion. Pollo asada and shrimp tacos were also excellent.
Atmosphere: 5
Food: 5
Service: 5
Dropped into El Sabor while visiting Pittsburgh—wanted to see how their tacos stacked up.
For the area, they’re decent. Nothing groundbreaking, but they hold their own. I went with the chorizo. It was well-balanced, not greasy, and had a nice flavor.
The drinks were just okay. The service was good and the vibe was chill enough for a casual bite.
If you’re in the neighborhood and craving Mexican, El Sabor’s a solid option—but not something I’d go out of my way for.
Atmosphere: 4
Food: 3
Service: 4
Good food. Everyone in the group enjoyed their meal.
Visiting from out of town, & decided on some Mexican food for lunch! Safe to say I wasn’t Dissapointed! 10/10 reccomend!
Atmosphere: 5
Food: 5
Service: 5
Clearly labeled menu, very easy to order vegan.
A must try if you're looking for delicious food and great service. We are in town from Dallas, TX, visiting CHP for an annual visit and we were wanting a good meal after our appointment. Portions and prices were good and service was kind and timely. We will be back next year
Atmosphere: 5
Food: 5
Service: 5
Bartender was clearly very experienced and tended to everyone with delicious drinks, and when we moved to a table to eat some food the chips and salsa were amazing! It's a shame they aren't included like some restaurants but they were oly about two dollars.
The mojitos and margs are great! The only thing I have to complain about is that the bathroom REALLY needs some ventilation, I felt like I was in some hot springs immediately when I went in there.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Had dinner for the first time about 2 months ago with my son and daughter-in-law, who frequent the restaurant. I wanted to treat them to dinner to celebrate before my granddaughter was born.
The service was great and the food amazing. Also prices are very reasonable for the quality of food you get.
Tonight my son picked up our order to go and yet again El Sabor did not disappoint. The food was amazing and I am in a Mexican food coma right now. I got the dinner combo. I would have never imagined I would try sweet plantains let alone really enjoy them. Your street corn is really good, as is your chili rellano and enchilada.
Thank you for the excellent service. You are a new favorite for me.
Atmosphere: 5
Food: 5
Service: 5
Best fajitas in Pittsburgh! I struggled to find good fajitas in Pittsburgh for the longest time and am so happy to have found El Sabor. Their Pastor tacos, street corn and yucca fries are also some of my other favorites. Always a great atmosphere and Staff is super friendly.
Atmosphere: 5
Food: 5
Service: 5
fair mexican food
Atmosphere: 4
Food: 4
Service: 3
We took our son, who was visiting from the Southwest, to El Sabor. There were just 3 of us. Upon entering, we were seated right away. There were several empty tables to choose from. We all noticed the noise level. It was LOUD in there. You could barely carry on a conversation. We thought about leaving because the noise was uncomfortably loud. It is definitely not somewhere you want to go to talk. We ordered the nacho appetizer and drinks. The margarita was awful. It tasted like margarita mix, and nothing else. We ordered our meals and had to wait for 90 minutes! After a while, our waiter came over and apologized and said they were busy. They didn't seem that busy. Lots of tables had been cleared off and new guests were seated and still we had no food. The waiter came out with a tiny bowl of chips and salsa and said it was on the house. (Big deal.) One of our orders was tacos. And two of us ordered chimichungas. So our order wasn't anything out of the ordinary. We still waited. Finally our meals came out. The food was delicious. People that came in an hour after us were served their meals right after we got ours. So what gives El Sabor? Something really got messed up with our order. I would give them a grade of a D. I wouldn't mind the long wait too much since we were visiting with my son and SHOULD HAVE been able to relax and talk, but it was so noisy and loud in there, you had to shout to one another across the table to converse. It was just torture to our ears. And the wait for our food was unreasonably long. And when you see people who came in an hour after you did get their food right after you got yours, you know something must have gone wrong with your order. We were comped a tiny bowl of chips and salsa AFTER an appetizer of nachos. Really? I don't think we will go back. The food was good, but they should have handled the situation better.
Atmosphere: 1
Food: 5
Service: 1
Great food! Great customer service! The menu never disappoints me. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Loading...