Very rude staff. The short girl with short hair very rude. She rushed me to order and rolled her eyes when I asked about sauces. High priced food for low quality service is the worst deal in history.
Atmosphere: 1
Food: 1
Service: 1
Vusal Mansurov
I recently visited your restaurant today and I would like to raise a concern regarding one of the staff members who was preparing food.
The woman had very long eyelashes, and while this may seem like a small detail, she was so rude and disrespectful.
Atmosphere: 1
Service: 1
Michael C
That's a good eleven dollar cheeseburger.
Atmosphere: 3
Food: 5
Service: 4
Andrew Stine
Great service great hot food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Lael Matthews
They were super friendly and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Violet Egg
The manager was very rude, when I entered he seemed to yell and was rude to almost everyone. The service wasn’t very good, sadly.
Brad Olson
Wow. I usually don't leave reviews but the manager is extremely rude and uncomfortable (taller, heavier set man). It seems I'm not the only one who's had bad experiences with the staff either looking at other reviews. I pick up from this store often and have only recently seen this manager. I walked in for a pickup earlier tonight, and there was a line at the pickup counter. Since it was busy I hadn't approached the counter yet, nor asked anyone for my order since I was waiting my turn. Within 10 seconds of me standing there the manager starts loudly saying "what's the name on the order!? You walked in here and didn't even say hi!?" His back was to the customers while he was saying this and since I hadn't been acknowledged yet figured it had nothing to do with me. Well, he then turns around looking at me and repeats himself yelling across the store. I explain that I had no clue he was talking to me, and was waiting my turn since he never acknowledged me initially. After some back and forth he finally takes my order details only to slam the burgers on the counter before bagging them. If this sounds strange it's because it was. I have no clue why I was spoken to like this or how this is in line with Five Guys standards of service. It genuinely was one of the most uncomfortable, frustrating, and embarrassing service experiences I've ever had.
Atmosphere: 1
Food: 4
Service: 1
Ойбек Убайдуллаев
online orders are generally prepared late
Atmosphere: 1
Food: 1
Service: 1
Mohamed Douiri
Bad customer service the don't do nothing just mean to customers
Terrible terrible customer service! The server just goofy and impolite!
Atmosphere: 1
Food: 1
Service: 1
C929永久居民
zero star if that was one of the options! The workers were totally rude! They just ignore your order and make you wait forever! When you ask them about the order progress, they will start saying rude stuff to you! And they were racist! And the workers seem to be high. I suspect them were on illegal drugs!
Darren Vargo
Store closes at 9pm, sign says 10pm. Got yelled at walking in at 9 by a rude employee: “We’re closed. It’s 9 o’clock.” I said your sign says 10pm and she responded back with an attitude “I know what the sign says.”
Service: 1
Tom Cat
Slow slow slow slow slow slow
Atmosphere: 1
Food: 2
Service: 1
Francisco Viera
I had an absolutely terrible experience at Five Guys, and I feel compelled to warn others about the awful customer service. From the moment I walked in, it was clear the employees didn’t care about providing even the bare minimum of respect or professionalism. No one greeted me, and when I approached the counter to order, the cashier barely acknowledged me, acting as if I was inconveniencing them just by being there.
I tried to ask a couple of questions about the menu, but the staff rolled their eyes and gave curt, unhelpful answers. It felt like I was being rushed to order even though the restaurant wasn’t busy. When my food finally came out after an unreasonable wait, my order was completely wrong. I had specifically asked for no onions on my burger, but it came loaded with them. When I brought this to their attention, the staff member looked annoyed, didn’t even apologize, and took the burger back without saying a word.
I waited another 15 minutes for them to “fix” it, and when they finally handed it back to me, the burger was cold, slapped together carelessly, and honestly looked like it had been dropped. The fries were no better—soggy, undercooked, and greasy to the point of being inedible. To make matters worse, the staff didn’t even seem to care that I was visibly frustrated. They were too busy chatting amongst themselves and ignoring customers at the counter.
The entire experience was disappointing, from the unfriendly staff to the poor quality of food. I’ve had better service and food at fast-food chains that charge half the price. Save yourself the frustration and go somewhere else. I won’t be coming back, and I’ll be telling everyone I know to avoid this place at all costs.
Don't go here. Just go to primanti.
Very rude staff. The short girl with short hair very rude. She rushed me to order and rolled her eyes when I asked about sauces. High priced food for low quality service is the worst deal in history.
Atmosphere: 1
Food: 1
Service: 1
I recently visited your restaurant today and I would like to raise a concern regarding one of the staff members who was preparing food.
The woman had very long eyelashes, and while this may seem like a small detail, she was so rude and disrespectful.
Atmosphere: 1
Service: 1
That's a good eleven dollar cheeseburger.
Atmosphere: 3
Food: 5
Service: 4
Great service great hot food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
They were super friendly and the food was great!
Atmosphere: 5
Food: 5
Service: 5
The manager was very rude, when I entered he seemed to yell and was rude to almost everyone.
The service wasn’t very good, sadly.
Wow. I usually don't leave reviews but the manager is extremely rude and uncomfortable (taller, heavier set man). It seems I'm not the only one who's had bad experiences with the staff either looking at other reviews.
I pick up from this store often and have only recently seen this manager. I walked in for a pickup earlier tonight, and there was a line at the pickup counter. Since it was busy I hadn't approached the counter yet, nor asked anyone for my order since I was waiting my turn. Within 10 seconds of me standing there the manager starts loudly saying "what's the name on the order!? You walked in here and didn't even say hi!?" His back was to the customers while he was saying this and since I hadn't been acknowledged yet figured it had nothing to do with me. Well, he then turns around looking at me and repeats himself yelling across the store. I explain that I had no clue he was talking to me, and was waiting my turn since he never acknowledged me initially. After some back and forth he finally takes my order details only to slam the burgers on the counter before bagging them.
If this sounds strange it's because it was. I have no clue why I was spoken to like this or how this is in line with Five Guys standards of service. It genuinely was one of the most uncomfortable, frustrating, and embarrassing service experiences I've ever had.
Atmosphere: 1
Food: 4
Service: 1
online orders are generally prepared late
Atmosphere: 1
Food: 1
Service: 1
Bad customer service the don't do nothing just mean to customers
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible terrible customer service! The server just goofy and impolite!
Atmosphere: 1
Food: 1
Service: 1
zero star if that was one of the options! The workers were totally rude! They just ignore your order and make you wait forever! When you ask them about the order progress, they will start saying rude stuff to you! And they were racist! And the workers seem to be high. I suspect them were on illegal drugs!
Store closes at 9pm, sign says 10pm. Got yelled at walking in at 9 by a rude employee: “We’re closed. It’s 9 o’clock.” I said your sign says 10pm and she responded back with an attitude “I know what the sign says.”
Service: 1
Slow slow slow slow slow slow
Atmosphere: 1
Food: 2
Service: 1
I had an absolutely terrible experience at Five Guys, and I feel compelled to warn others about the awful customer service. From the moment I walked in, it was clear the employees didn’t care about providing even the bare minimum of respect or professionalism. No one greeted me, and when I approached the counter to order, the cashier barely acknowledged me, acting as if I was inconveniencing them just by being there.
I tried to ask a couple of questions about the menu, but the staff rolled their eyes and gave curt, unhelpful answers. It felt like I was being rushed to order even though the restaurant wasn’t busy. When my food finally came out after an unreasonable wait, my order was completely wrong. I had specifically asked for no onions on my burger, but it came loaded with them. When I brought this to their attention, the staff member looked annoyed, didn’t even apologize, and took the burger back without saying a word.
I waited another 15 minutes for them to “fix” it, and when they finally handed it back to me, the burger was cold, slapped together carelessly, and honestly looked like it had been dropped. The fries were no better—soggy, undercooked, and greasy to the point of being inedible. To make matters worse, the staff didn’t even seem to care that I was visibly frustrated. They were too busy chatting amongst themselves and ignoring customers at the counter.
The entire experience was disappointing, from the unfriendly staff to the poor quality of food. I’ve had better service and food at fast-food chains that charge half the price. Save yourself the frustration and go somewhere else. I won’t be coming back, and I’ll be telling everyone I know to avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
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