I say something to one for the workers a the ask to talk to a supervisor I think for laugh at in the face I finish my meal to have the employee mother and father threaten me out side the store as I walk walking away the employee mother throw a drink at me I when ask to upper management number and name she told me no and the call the cops I will never eat there again
Alex D
Closed for some unknown reason during regular business hours. Drove all the way there for nothing.
Ryan Reusch
Rarely do I write negative reviews, but I feel that my visit to the PPG Place Five Guys earlier today warrants it. It was a cascade of poor and unfortunate events. To start: my order of a hot dog, little fries, and a regular drink was nearly $18. Understandable, prices and costs have gone through the roof – but the quality was far from the price point. My food took 25 minutes from the time it was ordered to be ready, the fries were somehow undercooked and very chewy, the hot dog was burnt to a black tasteless crisp as was the bacon. To top it all off, both beverage machines were malfunctioning or broken entirely. The machine to the left dispensed a drink so warm that it melted the ice in my cup and still felt warm in my hands afterward, so I tried the machine on the right - which was shooting liquid in every direction but the cup and managed to stain one of my dress shirts which now has to be dry cleaned. Instead of taking it out on the employees (many of whom are very nice), I decided to walk away and not object my frustrations on them.This is not the normal five guys experience. I’ve been to other locations around Pittsburgh and the south hills, usually very good food and I’m in and out. I’ll be skipping this location from now on.
BopoH Bopoh
Ordered with Doordash never had a five guys disappoint me yet. Expectations on point.
Food: 5
Recommended dishes: Burger and Fries
Brad Banks
Came in because I was a jonesin for a banana shake. Put in my order , waiting for my food , food comes out and ask for my shake ....,finally the girl comes in and asked me what flavor I had THEN she tells me they don't have banana. $24 and I don't even get when I came in for! and no barbecue sauce on my burger like I asked.12/20/23 update: after writing this I heard from some branch manager who apologized and said they'd be sending me a $50 gift certificate… Fast-forward one month… Guess what? You guessed it ...no certificate has arrived.
JPP
Terrible service, 1st time I order a milkshake waited 20 min had to come up and ask for it. Second time never got the milkshake at all. Will not be
Came in because I was a jonesin for a banana shake. Put in my order , waiting for my food , food comes out and ask for my shake ....,finally the girl comes in and asked me what flavor I had THEN she tells me they don't have banana. $24 and I don't even get when I came in for! and no barbecue sauce on my burger like I asked.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Little Fries
Steve P.
We went to five guys in Pittsburgh Mills mall area.First time in awhile and the last time.The burgers are thinner and smaller and we literally paid 10.00 more than before..the bill was nearly $34.00Unbelievable for fast food. We could have went to a nice sit down restaurant for that amount. It wasn't busy there either, I'm sure in due time they'll see their losing business. Just my opinion.
Priscilla “Mambopie72” Johnson
Everything was great. Had a BLT and the bacon was perfectly
Atmosphere: 5
Food: 5
Service: 5
rowanda thystlemeijer
Food tastes ok. The staff was not overly friendly. The restaurant was needing cleaned. Ketchup was out. One of the drink machines was out of order. The tables were all wobbly. Fries were just chucked in the bag; about 5 were in the cup. Everything was overpriced. The staff did immediately clean the tables we were going to use and took the ketchup to refill.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Cheeseburger
stephanie w
I got a cheese dog and they forgot the cheese... Like how in the heck do you forget the cheese? Additionally, the prices are way too much. Like wow y’all a burger costs that’s twelve bucks a lot.. This was definitely a royally disappointing experience. I will not being going back anytime soon. :(
Terrible customer service
Really disgusting food andatmosphere
Atmosphere: 1
Food: 1
Service: 1
Great but
Atmosphere: 4
Food: 5
Service: 5
I say something to one for the workers a the ask to talk to a supervisor I think for laugh at in the face I finish my meal to have the employee mother and father threaten me out side the store as I walk walking away the employee mother throw a drink at me I when ask to upper management number and name she told me no and the call the cops I will never eat there again
Closed for some unknown reason during regular business hours. Drove all the way there for nothing.
Rarely do I write negative reviews, but I feel that my visit to the PPG Place Five Guys earlier today warrants it. It was a cascade of poor and unfortunate events. To start: my order of a hot dog, little fries, and a regular drink was nearly $18. Understandable, prices and costs have gone through the roof – but the quality was far from the price point. My food took 25 minutes from the time it was ordered to be ready, the fries were somehow undercooked and very chewy, the hot dog was burnt to a black tasteless crisp as was the bacon. To top it all off, both beverage machines were malfunctioning or broken entirely. The machine to the left dispensed a drink so warm that it melted the ice in my cup and still felt warm in my hands afterward, so I tried the machine on the right - which was shooting liquid in every direction but the cup and managed to stain one of my dress shirts which now has to be dry cleaned. Instead of taking it out on the employees (many of whom are very nice), I decided to walk away and not object my frustrations on them.This is not the normal five guys experience. I’ve been to other locations around Pittsburgh and the south hills, usually very good food and I’m in and out. I’ll be skipping this location from now on.
Ordered with Doordash never had a five guys disappoint me yet. Expectations on point.
Food: 5
Recommended dishes: Burger and Fries
Came in because I was a jonesin for a banana shake. Put in my order , waiting for my food , food comes out and ask for my shake ....,finally the girl comes in and asked me what flavor I had THEN she tells me they don't have banana. $24 and I don't even get when I came in for! and no barbecue sauce on my burger like I asked.12/20/23 update: after writing this I heard from some branch manager who apologized and said they'd be sending me a $50 gift certificate… Fast-forward one month… Guess what? You guessed it ...no certificate has arrived.
Terrible service, 1st time I order a milkshake waited 20 min had to come up and ask for it. Second time never got the milkshake at all. Will not be
Atmosphere: 2
Food: 3
Service: 1
Good food but
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Came in because I was a jonesin for a banana shake. Put in my order , waiting for my food , food comes out and ask for my shake ....,finally the girl comes in and asked me what flavor I had THEN she tells me they don't have banana. $24 and I don't even get when I came in for! and no barbecue sauce on my burger like I asked.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Little Fries
We went to five guys in Pittsburgh Mills mall area.First time in awhile and the last time.The burgers are thinner and smaller and we literally paid 10.00 more than before..the bill was nearly $34.00Unbelievable for fast food. We could have went to a nice sit down restaurant for that amount. It wasn't busy there either, I'm sure in due time they'll see their losing business. Just my opinion.
Everything was great. Had a BLT and the bacon was perfectly
Atmosphere: 5
Food: 5
Service: 5
Food tastes ok. The staff was not overly friendly. The restaurant was needing cleaned. Ketchup was out. One of the drink machines was out of order. The tables were all wobbly. Fries were just chucked in the bag; about 5 were in the cup. Everything was overpriced. The staff did immediately clean the tables we were going to use and took the ketchup to refill.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Cheeseburger
I got a cheese dog and they forgot the cheese... Like how in the heck do you forget the cheese? Additionally, the prices are way too much. Like wow y’all a burger costs that’s twelve bucks a lot.. This was definitely a royally disappointing experience. I will not being going back anytime soon. :(
Atmosphere: 3
Food: 3
Service: 1