My family has been customers of Frisch’s since it was located near Baldwin Courts. The last few times we have been here, the staff was very rude. I asked a simple question to someone and I felt like I was bothering them. When they turned around I heard the employee tell someone in the back that I was a “dumba$$”. The food itself has went downhill big time and the food is never ready when they say it’s going to be. After 40 years of being customers, we are officially done. Jack would be so disappointed to see what has become of his place.
Richard FANNON
Changed fish and shrimp breading not good anymore raise the price poor quality
Atmosphere: 2
Food: 1
Service: 4
Michael Caskey
Good food, bad service, and even worse on the price. $14 is for a reuben.. Maybe they should Care about the customers a little more and maybe you would get a five. Tone, personality, an attitude is everything.
Business Mail
Here’s a detailed 1-star review based on your experience:
I wish I could give zero stars for the absolutely horrendous customer service I experienced at this store. From the moment we walked in, the energy felt off—cold, unwelcoming, and completely unprofessional. But the worst part was the little blond girl working in the hot food section.
From the start, she had an attitude that made it clear she had no interest in being there or providing decent service. She was dismissive, unfriendly, and seemed more focused on enforcing unnecessary rules than actually helping customers. There was no line—literally NO ONE else was waiting—but she insisted that we hold a number for our order. Seriously? What’s the point of that when it’s obvious we’re the only ones there? It felt like she was just being difficult for the sake of it.
The entire experience was so frustrating and uncomfortable that we ended up leaving the store without even taking our food. Yes, we PAID for it and still walked out because we didn’t want to spend another second in that awful environment. That’s how bad it was.
I’ve never felt so unwelcome in a store before, and I can confidently say we will NEVER be coming back. If management actually cares about their business, they should take a hard look at the employees they hire—especially in customer-facing roles. Based on this experience, they clearly don’t value their customers at all.
Service: 1
Jim B
How does it take 30 minutes to get a 2pc fried chicken dinner from a place that literally specializes in fried chicken on a Saturday at lunchtime?
Don't stop here if you have any plans to go elsewhere quickly after you leave.
Soup and food was excellent,.. but unengaged checkout staff and loooong wait times for the main meal decreases customer satisfaction in the quality of the food / experience decreases customer ratings across the ratings. Add to that, that the counter staff who chose / were unaware / or deemed the 30 minute wait not worth mentioning to their customers severely reduces the viability / ratings of this as a fast-casual dining experience. Pity...
Remember that "Family Owned" can be a double edged sword... There's only three out of nine relatives I would hire if I had a business...
As they say, you only have one chance to leave a first impression. This is your first, and last, sorry.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Dinner
bonnie dietz
Very rude young lady . I ordered 2 Fish DINNERS and i know it comes with 2 sides so i said ill have soup and fries and then i looked at ny husband he said ill have mashed and she says you cant have them its eith soup or fries . And twice she sai you ordered #1 NO I ORDERED 2 FISH DINNERS. So when the young man brings our food its 2 fish sandwiches thats not what i ordered!! I said forget it just leave it. This is the 2nd time we were very disappointed. I dont think we will be back. We just packed the food and went home.
Atmosphere: 4
Food: 4
Service: 1
Rebecca Carlson
They don't seem to answer phone to place take out orders
Atmosphere: 3
Food: 4
Service: 1
Matt Raab
I really wanted to like this place but I have gone here twice and it was really bad both times. I got the fish sandwich the first time and it was like they microwaved a big fish stick and threw it on a white bun. The second time I ordered the tuna melt ($9.99 + tip). It was two halves of an untoasted English muffin with tuna salad and two melted slices of processed cheese on top. Anyone could make a better sandwich at home in five minutes for hardly any money. They may have other specialties that are good but it was like there was zero effort put into the two $10 sandwiches I have tried. Sorry but I'm not going back.
Charis Walker
It's clean! I just had soup this time. But, I would like to go back to have lunch or breakfast. Service was polite and fast.
I’m only giving you one star today because of the food, I’m there twice a week and I love your food but for an $11 grilled cheese with nothing but a sandwich you would think it would be something spectacular but it was very sad.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Fried Chicken, Italian Hoagie, Chicken Dinner
Alicia Penberthy
Terrible service and absolutely unreasonable wait times. Only ordered a large pizza and fresh cut fries. 7 tables that came in and ordered after us were served before us. We waited 30 minutes before asking staff. When confronted to make sure they did not forget our order, the counter lady was very rude, but said that ours would be next to come out. Waited another 30 minutes and still did not receive our food. When the food was brought over FINALLY, they said “here ya go” with no apologies or explanation. Food is pretty decent, but expensive for what it is. Do not come here if you don’t have time to waste, absolutely ridiculous!!
Atmosphere: 2
Food: 3
Service: 1
james m
Chicken dinner specials no longer special. Bought a breast dinner and a chicken dinner and instead of the usual upcharge for the breast dinner I had to pay full price for both which meant I spent 10 dollars more for 1 extra breast. Long time customer but they have rocks in their head. Won't see me again
Atmosphere: 1
Food: 1
Service: 1
Erich Ruf
Large selection of food options. None are excellent. This place represents mediocrity.
Atmosphere: 2
Food: 2
Service: 2
Mary C Schlumberger
Yum!!! Every time we come back to Pittsburgh, this is a must have!!
My family has been customers of Frisch’s since it was located near Baldwin Courts. The last few times we have been here, the staff was very rude. I asked a simple question to someone and I felt like I was bothering them. When they turned around I heard the employee tell someone in the back that I was a “dumba$$”. The food itself has went downhill big time and the food is never ready when they say it’s going to be. After 40 years of being customers, we are officially done. Jack would be so disappointed to see what has become of his place.
Changed fish and shrimp breading not good anymore raise the price poor quality
Atmosphere: 2
Food: 1
Service: 4
Good food, bad service, and even worse on the price. $14 is for a reuben.. Maybe they should Care about the customers a little more and maybe you would get a five. Tone, personality, an attitude is everything.
Here’s a detailed 1-star review based on your experience:
I wish I could give zero stars for the absolutely horrendous customer service I experienced at this store. From the moment we walked in, the energy felt off—cold, unwelcoming, and completely unprofessional. But the worst part was the little blond girl working in the hot food section.
From the start, she had an attitude that made it clear she had no interest in being there or providing decent service. She was dismissive, unfriendly, and seemed more focused on enforcing unnecessary rules than actually helping customers. There was no line—literally NO ONE else was waiting—but she insisted that we hold a number for our order. Seriously? What’s the point of that when it’s obvious we’re the only ones there? It felt like she was just being difficult for the sake of it.
The entire experience was so frustrating and uncomfortable that we ended up leaving the store without even taking our food. Yes, we PAID for it and still walked out because we didn’t want to spend another second in that awful environment. That’s how bad it was.
I’ve never felt so unwelcome in a store before, and I can confidently say we will NEVER be coming back. If management actually cares about their business, they should take a hard look at the employees they hire—especially in customer-facing roles. Based on this experience, they clearly don’t value their customers at all.
Service: 1
How does it take 30 minutes to get a 2pc fried chicken dinner from a place that literally specializes in fried chicken on a Saturday at lunchtime?
Don't stop here if you have any plans to go elsewhere quickly after you leave.
Soup and food was excellent,.. but unengaged checkout staff and loooong wait times for the main meal decreases customer satisfaction in the quality of the food / experience decreases customer ratings across the ratings. Add to that, that the counter staff who chose / were unaware / or deemed the 30 minute wait not worth mentioning to their customers severely reduces the viability / ratings of this as a fast-casual dining experience. Pity...
Remember that "Family Owned" can be a double edged sword... There's only three out of nine relatives I would hire if I had a business...
As they say, you only have one chance to leave a first impression. This is your first, and last, sorry.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Dinner
Very rude young lady .
I ordered 2 Fish DINNERS and i know it comes with 2 sides so i said ill have soup and fries and then i looked at ny husband he said ill have mashed and she says you cant have them its eith soup or fries . And twice she sai you ordered #1 NO I ORDERED 2 FISH DINNERS. So when the young man brings our food its 2 fish sandwiches thats not what i ordered!! I said forget it just leave it. This is the 2nd time we were very disappointed. I dont think we will be back. We just packed the food and went home.
Atmosphere: 4
Food: 4
Service: 1
They don't seem to answer phone to place take out orders
Atmosphere: 3
Food: 4
Service: 1
I really wanted to like this place but I have gone here twice and it was really bad both times. I got the fish sandwich the first time and it was like they microwaved a big fish stick and threw it on a white bun. The second time I ordered the tuna melt ($9.99 + tip). It was two halves of an untoasted English muffin with tuna salad and two melted slices of processed cheese on top. Anyone could make a better sandwich at home in five minutes for hardly any money. They may have other specialties that are good but it was like there was zero effort put into the two $10 sandwiches I have tried. Sorry but I'm not going back.
It's clean! I just had soup this time. But, I would like to go back to have lunch or breakfast. Service was polite and fast.
Atmosphere: 4
Food: 4
Service: 5
Really like this place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m only giving you one star today because of the food, I’m there twice a week and I love your food but for an $11 grilled cheese with nothing but a sandwich you would think it would be something spectacular but it was very sad.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Fried Chicken, Italian Hoagie, Chicken Dinner
Terrible service and absolutely unreasonable wait times. Only ordered a large pizza and fresh cut fries. 7 tables that came in and ordered after us were served before us. We waited 30 minutes before asking staff. When confronted to make sure they did not forget our order, the counter lady was very rude, but said that ours would be next to come out. Waited another 30 minutes and still did not receive our food. When the food was brought over FINALLY, they said “here ya go” with no apologies or explanation. Food is pretty decent, but expensive for what it is. Do not come here if you don’t have time to waste, absolutely ridiculous!!
Atmosphere: 2
Food: 3
Service: 1
Chicken dinner specials no longer special. Bought a breast dinner and a chicken dinner and instead of the usual upcharge for the breast dinner I had to pay full price for both which meant I spent 10 dollars more for 1 extra breast. Long time customer but they have rocks in their head. Won't see me again
Atmosphere: 1
Food: 1
Service: 1
Large selection of food options. None are excellent. This place represents mediocrity.
Atmosphere: 2
Food: 2
Service: 2
Yum!!! Every time we come back to Pittsburgh, this is a must have!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Pepperoni Pizza, Broasted Potatoes
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