Garden Grille & Bar - Hilton Pittsburgh

HGI restaurant with predictable breakfast menu. Ordered buttermilk pancakes with turkey sausage links. The pancakes were heavy and nondescript. The sausage links didn’t seem cooked with a mushy inside. Pancakes and sausage shouldn’t be difficult. Very nice staff. But based on this breakfast this kitchen isn’t up to par for an HGI and I stay at lots of them.

Atmosphere: 3

Food: 1

Service: 4

Sam was excellent! The service was amazing and the food awesome! The fries were top notch as they were soaked, blanched and double fried! The chicken sandwich was hand battered and very juicy! The burger was cooked perfect at medium with all the toppings. Sam made a great Manhattan for my husband! I don’t understand the ratings on Samantha/Sam, because she a great young lady who works hard!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gruy

Very nice property, well maintained and friendly staff. Room was well equipped and the bed was comfortable. Valet parking was efficient and there's a package with AAA that saves on that. restaurant and bar were a plus.

Convenient option for dining while staying at this Hilton. I think our server's name was Samantha (that was what the receipt said,) but she was great. She was the only one working tonight, making drinks and serving but she was very kind and attentive. Food and drinks weren't bad at all, and the space was very comfortable.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Caesar Salad, House Salad

The breakfast from the Sunday buffet left much to be desired.

Atmosphere: 2

Food: 2

Service: 3

Nice and clean hotel but not very up to date in its decor. Great proximity to the University of Pittsburgh. Not very fancy but definitely adequate. No self parking or street parking available. Had to pay $30/night because I didn't feel comfortable having my family walk in that area at night.

I always stay at Hilton Garden Inn Pittsburgh University Place. Sam and Ashley that work in the bar/restaurant are always up beat, friendly, and with a big smile on their faces. Always great to see them after a long day. Their attentiveness and service is always appreciated. Blazee is also a great guy and provides excellent customer service. The front desk employees are always friendly, professional, and courteous as well, as are the valet attendants. Add clean rooms and lots of towels, and there is not other reason to stay anywhere else! See you again next week Sam, Ashley, and Blaze! Keep up the great work!

We toured Pitt. Easy walk around campus. Close to great restaurants. Hotel staff very nice and accommodating. Provided cot and Chris very helpful. This is our second stay for campus tour. We plan to come back for our next college visit in the future with another kid. If one of them goes here, this will be our go to hotel.

There are 3 basics that I expect to be included in the price of a hotel room. If any of these 3 are missing I honestly haven't gotten what I paid for. 1.) A clean room 2.) a bed comfortable enough to sleep and 3.) a hot shower. Anything beyond that are perks that can raise or lower the rating but not part of "what I paid for" So... I recently stayed over night and there was no hot water. Zero. Thank God I was checking out that morning so we just got dressed and decided to shower at our next hotel. There was no one at the front desk when we left to report this problem to and we had no time to wait around for someone. (We were already behind schedule since we couldn't shower.) I reported this on their internal survey and got a "sorry we were working hard at fixing the problem." response. I'm sure they were but I honestly think they should have offered a partial refund. Disappointing

Don’t stay here! Found a bed bug in the sheets ?They did change our room, called an entomologist and had the room treated, comped our stay, paid for dry cleaning, paid for a meal, and bought us a gift basket. Very nice of the manager but was never compensated for our suitcases and did I mention bed bugs!!

Beautiful Hotel, lots of amenities, Fitness facilities, valet parking ( for a fee), business center, wifi, breakfast buffet and chef's specials for dinner( for a fee ). Only complaints are the compressor on the heater/air conditioner is so loud it drowned out the fire station that is 1/2 a block away and went out 4 times so no sleep and at 3 A.M. husband shut the whole unit down and yes it got cold in the room and the pillows had clean cases on them but the pillows smelled like body sweat. Beautiful hotel but needs some maintence.

I had initially chosen this hotel mainly because of its proximity to UPMC. What sets this place apart from any other hotel chain is really the warm and personable staff. The management team is definitely doing something right to have such a wonderful team. Many thanks to the lovely counter staff Koda, Bill, Dustin, Alexia, and the fantastic breakfast trio of Tracy, Richson and Connie. I'm sure I have missed out several names, but would like to thank everyone for making this place a home away from home.

Very convenient to University of Pittsburg. Had some problems with the room that seemed to be electrical in nature. Fridge, coffee maker, and microwave did not work. Pulled the fridge out and plugged in elsewhere and it was fine. I have an issue with parking cost at this property, $40 per night for valet. I was willing to pay this until I was told that my pickup truck would not fit in the parking garage and that I had to self park in a lot to the rear of the hotel. So no valet for trucks. So when I made the hotel aware of the electrical issues I also questioned the cost for the parking which I explained was not valet and I was not happy with the price. So #1 she did not ask what room I was in so that she could get the issues fixed and #2 the answer I got about parking is that they still needed to charge that amount as they rent the space. No reduction in price was offered. She never asked my name or room number or looked to see that I am a HH Diamond member with a substantial amount of stays in the past 6 months and a lot over the past 3 years. Disappointed with this stay.

Great beer fries

Of the hundreds of hotels I have stayed with throughout the world, this hotel has the HIGEST STAFF MORALE I have ever seen. There were several times during our week's stay that I needed something and the first staff member I asked cheerfully helped me. Everybody covered every job with confidence and competence. This staff truly worked as a team. I have seem nothing close anywhere. Other hotels should look here for training.