I'm a Stage 4 cancer patient and I strongly resent Giant Eagle pharmacist asking my husband why he was getting opioids for me....ever hear of HIPA?
Dan LaGamba
Please NEVER order a cake from here. Our cake was "fixed" 4 times. It ended up looking like a Kindergarten baking project gone wrong. From our daughter's name being spelled wrong and them trying to fix it, then the "fix" looked like a big blob of icing and in the end they messed up again and put a lower case L in the middle of her name to me it work. Do yourself a favor and go elsewhere for a cake.
Julie Stoops
This place is laid out VERY strangely.
Barbara P.
I have always been pleased with the courtesy of the cashiers until today.I went to the office to purchase 2 PACKS of cig. I requested 2 different brands,and the woman who is usually on Express, brought out 2 CARTONS! Thinking she would remove 1 pack from each carton, she rang up the price of 2 Cartons! I never asked for CARTONS! When I told her, I could tell she was upset because she had to avoid the sale. Then when she took the cartons back, she threw them on the floor! Very unprofessional! It was simply a miscommunication. I will avoid being waited on by her in the future.
Bernice B.
This has been our go-to store for decades but that ended last night. I will honestly say it is a decent store and we have largely been happy there, so, go shop! I pulled up at 9:02 PM to find the store closed for the night. I was in such total shock! To me it is a 'trust' issue. When you have had a friend for that many years who then does something awful, you lose your trust. Giant Eagle has every right to set their own hours, but this was not something I expected from a store of this size, to just shut down during productive evening hours. By the time I finish my evening gardening work and it is still daylight, I expect them to be open! I was shocked, and I am turned off. Adios! I have already calculated the mileage of 5 other stores from which to replace them. That is just an unacceptable behavior on their part.
Larissa G.
This Giant Eagle was my family's go-to shopping spot for years. Of course, that was before Giant Eagle introduced their Market Districts, let alone before a Target, Whole Foods, and other grocery options opened up in the South Hills. I wanted to add this introduction as a disclaimer since it's entirely possible that I just don't notice a lot of the problems other people have, because I literally grew up walking through this Giant Eagle on an almost weekly basis. That said: normally, I wouldn't really have any issues with this Giant Eagle. When you walk in you basically just walk in a big circle from the entrance to the exit, which isn't that unusual to me - that's what I do at Market Districts and Targets, too. (Probably because I learned to do that here, now that I think about it!) Some of the sections criss-cross a bit, which I can see being a pain; but in my case, the things I want are always easy to grab, so I can't complain. Granted, this store IS small, and that's the biggest thing going against it. Shopping here at a popular time is a bit of a claustrophobic nightmare, plus it doesn't have the same extensive stock as its larger counterparts. But that can be worked around; that makes it a nice go-to for a weekday grocery run, maybe an option for when you realize you forgot one thing at the bigger store. In 2020, the small size of the store is admittedly a bigger issue because being close to other people is a big no-no right now. I can't remember offhand if the store still has directional signs on the floor (Walk This Way, Do Not Enter, that sort of thing), but when these were in use, they definitely made walking through the crisscrossing sections of shelves harder. I'm not saying traffic control shouldn't be used when we're working around a pandemic, just acknowledging that yeah, dealing with that is a pain. What can you do. With that in mind, most of my challenges with this store are purely due to 2020 being 2020; outside of this specific year, I would rate this store at 4 stars, so that's what I'm doing. I've been shopping here all year long as needed, and will continue to do so. P.S. Just want to note that I have no idea what the comments about limited parking are about. There's always plenty of parking when I shop here - unless you're trying to park right in front of the store doors, of course. Those spots are always filled and I don't even check them!
Beatriz Kristina V.
Worst Giant Eagle ... Horrible customer service, managers do not seem to care how employees treats the customers ... Go to the Market District in Bethel Park, you willreceived much better customer service.
Jackie E.
Very disappointing with the way this store operates. Back in March when I purchased steel cut oats, tried them soon after and found that I could not tolerate the taste. I called the store and they said to return them after this pandemic is over. Two days ago when I made a special stop there, the customer service girls told me the NEW policy and the store would not give me credit. Shop elsewhere....No more for me. I will go out of my way to give other store my business.
Nate L.
The manager was rude and also customers were as well. I won't be coming here again. If I could I would give it zero stars.
Is anyone besides me THOROUGHLY DISGUSTED WITH ALL THE CHANGES GIANT EAGLE HAS MADE THAT HURT CUSTOMERS AND ONLY BENEFIT GIANT EAGLE? FIRST, THERE ARE THE CHANGES GIANT EAGLE HAS MADE TO THEIR PERKS PROGRAM. NO. 1 - Giant Eagle now zeros out your points, when you redeem your Perks. So, for example, if your perks are at 24%, and you use your 20%, you will loose the other 4%. NO. 2 - If you don't earn 50 points in a month, Giant Eagle will zero out any partial perks toward
Dave Blauzdis
Plus the fuel perks are the best
Megan Zundel
The Land O Lakes American cheese at the grab and go at the deli is never actually Land o Lakes cheese, yet marked and priced as so!!! Third time !!
Lauri W.
This place is an EMBARRASSMENT to Giant Eagle! The only good part of it was Patty D the cashier. The store itself is laid out poorly. You can't find anything. I was there after 9 am. The aisles were cluttered with carts of product, The shelving was disorganized. The meat counter. Employees were there but myself and another man finally got waited on after standing there for 5 min. Prices seemed higher than other Giant Eagles. The produce section was cluttered with carts of product and difficult to move around. Why are you doing stocking during peak times? Check out waiting was horrible . I was 7th in line until Pattie D came up and opened her register. She was lovely, and very helpful. Otherwise this store was horrible! I will not be returning even though it's a mile from my home. Btw. I am a former GE employee from another city. This place is not up to standards
Michael K.
this store sucks, every time I go in there it's a new level of frustration. Today which is probably my last I'm in the store I walked out without buying a thing. The lines at the checkout counter were long, for the one that were open. No self-serve checkout was open, which added to the problem. No carry baskets to be found anywhere, until I found one under a register. By that time all I want to do is put it down and leave, which I did. I am voice dictating this as I am pulling into a shop and save close bykicking myself that I didn't go here in the first place.
Had no selection really for pies or cakes.
I'm a Stage 4 cancer patient and I strongly resent Giant Eagle pharmacist asking my husband why he was getting opioids for me....ever hear of HIPA?
Please NEVER order a cake from here. Our cake was "fixed" 4 times. It ended up looking like a Kindergarten baking project gone wrong. From our daughter's name being spelled wrong and them trying to fix it, then the "fix" looked like a big blob of icing and in the end they messed up again and put a lower case L in the middle of her name to me it work. Do yourself a favor and go elsewhere for a cake.
This place is laid out VERY strangely.
I have always been pleased with the courtesy of the cashiers until today.I went to the office to purchase 2 PACKS of cig. I requested 2 different brands,and the woman who is usually on Express, brought out 2 CARTONS! Thinking she would remove 1 pack from each carton, she rang up the price of 2 Cartons! I never asked for CARTONS! When I told her, I could tell she was upset because she had to avoid the sale. Then when she took the cartons back, she threw them on the floor! Very unprofessional! It was simply a miscommunication. I will avoid being waited on by her in the future.
This has been our go-to store for decades but that ended last night. I will honestly say it is a decent store and we have largely been happy there, so, go shop! I pulled up at 9:02 PM to find the store closed for the night. I was in such total shock! To me it is a 'trust' issue. When you have had a friend for that many years who then does something awful, you lose your trust. Giant Eagle has every right to set their own hours, but this was not something I expected from a store of this size, to just shut down during productive evening hours. By the time I finish my evening gardening work and it is still daylight, I expect them to be open! I was shocked, and I am turned off. Adios! I have already calculated the mileage of 5 other stores from which to replace them. That is just an unacceptable behavior on their part.
This Giant Eagle was my family's go-to shopping spot for years. Of course, that was before Giant Eagle introduced their Market Districts, let alone before a Target, Whole Foods, and other grocery options opened up in the South Hills. I wanted to add this introduction as a disclaimer since it's entirely possible that I just don't notice a lot of the problems other people have, because I literally grew up walking through this Giant Eagle on an almost weekly basis. That said: normally, I wouldn't really have any issues with this Giant Eagle. When you walk in you basically just walk in a big circle from the entrance to the exit, which isn't that unusual to me - that's what I do at Market Districts and Targets, too. (Probably because I learned to do that here, now that I think about it!) Some of the sections criss-cross a bit, which I can see being a pain; but in my case, the things I want are always easy to grab, so I can't complain. Granted, this store IS small, and that's the biggest thing going against it. Shopping here at a popular time is a bit of a claustrophobic nightmare, plus it doesn't have the same extensive stock as its larger counterparts. But that can be worked around; that makes it a nice go-to for a weekday grocery run, maybe an option for when you realize you forgot one thing at the bigger store. In 2020, the small size of the store is admittedly a bigger issue because being close to other people is a big no-no right now. I can't remember offhand if the store still has directional signs on the floor (Walk This Way, Do Not Enter, that sort of thing), but when these were in use, they definitely made walking through the crisscrossing sections of shelves harder. I'm not saying traffic control shouldn't be used when we're working around a pandemic, just acknowledging that yeah, dealing with that is a pain. What can you do. With that in mind, most of my challenges with this store are purely due to 2020 being 2020; outside of this specific year, I would rate this store at 4 stars, so that's what I'm doing. I've been shopping here all year long as needed, and will continue to do so. P.S. Just want to note that I have no idea what the comments about limited parking are about. There's always plenty of parking when I shop here - unless you're trying to park right in front of the store doors, of course. Those spots are always filled and I don't even check them!
Worst Giant Eagle ... Horrible customer service, managers do not seem to care how employees treats the customers ... Go to the Market District in Bethel Park, you willreceived much better customer service.
Very disappointing with the way this store operates. Back in March when I purchased steel cut oats, tried them soon after and found that I could not tolerate the taste. I called the store and they said to return them after this pandemic is over. Two days ago when I made a special stop there, the customer service girls told me the NEW policy and the store would not give me credit. Shop elsewhere....No more for me. I will go out of my way to give other store my business.
The manager was rude and also customers were as well. I won't be coming here again. If I could I would give it zero stars.
Restaurantji Recommends
Is anyone besides me THOROUGHLY DISGUSTED WITH ALL THE CHANGES GIANT EAGLE HAS MADE THAT HURT CUSTOMERS AND ONLY BENEFIT GIANT EAGLE? FIRST, THERE ARE THE CHANGES GIANT EAGLE HAS MADE TO THEIR PERKS PROGRAM. NO. 1 - Giant Eagle now zeros out your points, when you redeem your Perks. So, for example, if your perks are at 24%, and you use your 20%, you will loose the other 4%. NO. 2 - If you don't earn 50 points in a month, Giant Eagle will zero out any partial perks toward
Plus the fuel perks are the best
The Land O Lakes American cheese at the grab and go at the deli is never actually Land o Lakes cheese, yet marked and priced as so!!! Third time !!
This place is an EMBARRASSMENT to Giant Eagle! The only good part of it was Patty D the cashier. The store itself is laid out poorly. You can't find anything. I was there after 9 am. The aisles were cluttered with carts of product, The shelving was disorganized. The meat counter. Employees were there but myself and another man finally got waited on after standing there for 5 min. Prices seemed higher than other Giant Eagles. The produce section was cluttered with carts of product and difficult to move around. Why are you doing stocking during peak times? Check out waiting was horrible . I was 7th in line until Pattie D came up and opened her register. She was lovely, and very helpful. Otherwise this store was horrible! I will not be returning even though it's a mile from my home. Btw. I am a former GE employee from another city. This place is not up to standards
this store sucks, every time I go in there it's a new level of frustration. Today which is probably my last I'm in the store I walked out without buying a thing. The lines at the checkout counter were long, for the one that were open. No self-serve checkout was open, which added to the problem. No carry baskets to be found anywhere, until I found one under a register. By that time all I want to do is put it down and leave, which I did. I am voice dictating this as I am pulling into a shop and save close bykicking myself that I didn't go here in the first place.