Penn Station East Coast Subs

Just left here, not impressed. We asked for a classic Italian, we were looking at the cold sandwich menu. When the sandwich was done, we got a hot sandwhich. I brought it to their attention and it was replaced. We were never asked if we wanted the sandwich hot or cold, and we didn't even know there was a difference. The biggest disappointment is the whole experience took nearly 30 minutes and the way we requested was no lettuce and no onion. Didn't leave much to the sandwich. So why did it take so long even to make the cold version.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Sub

This place sucks placed online order it was 30 minutes late they all have an attitude and act like ur bothering them cause they gotta work!!! All need fired

Atmosphere: 1

Food: 2

Service: 1

I just visited this location and "the lady the runs this place" ( her words not mine) was extremely rude and confrontational when I told her my transaction was approved on the kiosk and she told me it wasn't on her end. My phone dings and my app says the transaction was debited from acct. Instead of being patient while i check my acct...she tries to argue with me in front of a coworker Shayla...who was very nice and understanding. She even looked at my phone with me to verify the transaction and even she seen it. I don't know what was wrong with Katie today but she needs an attitude adjustment if she's going to deal with the public🤷🏿‍♀️ Food was good though.

Atmosphere: 3

Food: 4

Service: 1

Ordered take out stood there for 45 minutes and watched orders be filled that were taken 20 minutes after I placed my order

Atmosphere: 1

Service: 1

I stood right there told them what I wanted on the sandwich got up to the counter and had the young repeat the order and they made 3 shitty ass sandwiches

Food: 1

Service: 1

My favorite is the Italian, grilled the Philly cheesesteak is good and the fries are really good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheese Steak Sandwich

The bag didn't hold the greasy fries well, besides that'd everything was good

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Cut Fries, Chicken Teriyaki, Sub

.my best sandwich shop

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak, Cut Fries, Sub

Order $50 worth of food from here Atleast 3 times a month. We get the same thing every time. Usually very good and the employees are great. First time seeing the manager Katie there and our order was wrong. Spoke to her on the phone to get our order remade to only have problems when I arrived back at the restaurant. Not only did she suggest it was my fault and ordered wrong but also said she told me to bring the other sandwich’s back which she never said or I would’ve had no problem doing that. They weren’t being eaten. Instead of an apology she had an attitude and blamed me. Not to mention she was the one who took my order in the first place . I’ve worked in food industry for almost a decade and also order out 3 times a week. Never once had to go back and forth in a situation like this.makes me never want to order again. I submitted on the website as well.

The food was OK.

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Sub

The cheesesteak was incredible and the fries were pretty good. I loved how they toasted the bun open and served the sandwich as such. I don't know if I'll go again because I don't live nearby, but I will be recommending it to my friends who do.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Cheesesteak

Better customer service and them. Listening more closely would have made a better sandwich.

Food went downhill lady in front a Karen bathrooms horrible Pepsi machine all pop was flat tasted horrible waited 20 min to get a hoagie was first customer in place worst experience. Will not waste my money here no more.

Atmosphere: 1

Food: 1

Service: 1

worst cheesesteak i've ever had

Atmosphere: 3

Food: 1

Service: 4

Their fresh-squeezed lemonade is indeed fresh and very refreshing on a hot summer day. Their subs are always good, and the staff are very friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Fresh-Squeezed Lemonade