Starbucks

1500 Washington Rd, Mt. Lebanon
(412) 563-6860

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Recent Reviews

We have been getting coffee on the weekends here for many years. Recently, there was a large turnover in staff with a resultant drop in service. I always ask for my latte to have no foam. Now, about 25-30% of the time, it has a quarter inch or more foam. My wife has instructions for the amount of chocolate in her mocha. This is often times incorrect. We hope service improves. If it doesn't, we will take our business elsewhere.
It needs work. If you forget to make a coffee- please just apologize. Don’t ignore the person. Then continue making the to go orders. That was very rude. And there is no need to scream names. You can be loud without screaming. The older woman at the register needs to be a more customer service oriented too. Not very friendly. I’ll be skipping this location.
I experienced great Customer service with Lyla today. I completely changed my whole order at the last moment, and she was so kind and accommodating about it. She even went above and beyond by writing me a nice note. Thank you! You’re appreciated more than you know!!!

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