As a loyal customer who visits your Beverly Road location daily, I want to share some concerns about declining service quality and ongoing supply issues. And in general a lack of support and interest in your Beverly road location.
The most pressing issue is the deteriorating quality of your decaf espresso, which has become undrinkable - a concern shared by other regular espresso customers. This directly impacts my daily half-caf orders and has been ongoing for many months.
My concerns include:
- Your location has been out of sparkling water for several weeks now, with no resolution in sight - Earlier issues that took excessive time to resolve included weeks without sugar availability and persistent daily fire alarms over the summer - Gift cards are frequently unavailable, including during peak holiday season when I attempted to purchase $100 worth for Lincoln Elementary teachers and had to buy from Meditarra instead - Recently you were out of espresso beans for an extended period
While I appreciate your staff and have been disappointed to see recent turnover, these operational issues need attention. I value supporting local businesses and hope these matters can be addressed.
I welcome discussion about these concerns and look forward to your response.
Atmosphere: 4
Food: 3
Service: 4
Buddy Flip
Great coffee and a Cherry Danish to die for.
Atmosphere: 5
Food: 5
Service: 5
Angela
Their latte are delicious however their baked goods are stale and should not be in the showcase. I got a coffee,chocolate scone it was hard as a rock . I should have returned it but I don’t like to do that. Please don’t serve your scones if they are seating there for days. It’s not fair to your customers that come to your store and pay for stale baked goods. 👎
Food: 2
Mark Bailey
I don't understand how a barista doesn't know drip coffee must be brewed COMPLETELY before it's served. If you serve it halfway through a brew, it's going to be stronger than it should be.
Atmosphere: 3
Food: 2
Service: 3
Alessio Cotroneo
The worst espresso I've had this year - and I drink it every day. Very acidic.
Atmosphere: 3
Food: 1
Service: 3
Barry Asman
Our local coffee place...if you don't want the " big chain". Sometimes line can get backed up as the counter staff is minimal, but friendly.
Atmosphere: 4
Food: 5
Service: 4
John Slater
Great spot in Mt Lebanon for a latte or other coffee treat, and excellent baked goods. Outside and inside tables. Our granddaughter loves the Rainbow cookies and our granddog loves the Pup Cup of whipped cream!
Atmosphere: 5
Food: 5
Service: 5
Joseph Schidek
Only place I get coffee in Pittsburgh.
Danny Westfall
Stood out as a coffee shop. Which is exactly what you want when you need coffee. They helped me make a cookies and creme like iced drink for my girlfriend, that she adored.
The bear claw I got was decent, nothing amazing, but went well with the coffee that was solid. I'm rarely over this way, but if I am, I'll stop by. If you are debating a nearby Starbucks, don't, go here instead.
Atmosphere: 5
Food: 4
Service: 5
Ram Ch
Love the caramel hot coffee here and staff is very friendly. Get your coffee.
Awesome drinks. Pleeease replace the battery in your smoke detector! It’s been months of constant beeping lol.
Rebecca Krawczak
Grabbed a cup of hot drip coffee before heading out of town. It was solid! Definitely not the best cup of hot coffee ever, but it was good. I would return.
Atmosphere: 5
Food: 4
Service: 5
Laura Zozimus
Got a croissant from here that was straight out of the chiller, stale and hard as a rock! This is probably the worst croissant I have ever had in my life.
Food: 1
Elizabeth K
Great coffee, in a great location and my second time coming here and the coffee is really good but the customer service skills need to improve a bit. Walked up to the counter and the employee didn’t even even say hello or greet. Just stood there waiting for me to order my drink.
Dear Coffee Tree Roasters Management,
As a loyal customer who visits your Beverly Road location daily, I want to share some concerns about declining service quality and ongoing supply issues. And in general a lack of support and interest in your Beverly road location.
The most pressing issue is the deteriorating quality of your decaf espresso, which has become undrinkable - a concern shared by other regular espresso customers. This directly impacts my daily half-caf orders and has been ongoing for many months.
My concerns include:
- Your location has been out of sparkling water for several weeks now, with no resolution in sight
- Earlier issues that took excessive time to resolve included weeks without sugar availability and persistent daily fire alarms over the summer
- Gift cards are frequently unavailable, including during peak holiday season when I attempted to purchase $100 worth for Lincoln Elementary teachers and had to buy from Meditarra instead
- Recently you were out of espresso beans for an extended period
While I appreciate your staff and have been disappointed to see recent turnover, these operational issues need attention. I value supporting local businesses and hope these matters can be addressed.
I welcome discussion about these concerns and look forward to your response.
Atmosphere: 4
Food: 3
Service: 4
Great coffee and a Cherry Danish to die for.
Atmosphere: 5
Food: 5
Service: 5
Their latte are delicious however their baked goods are stale and should not be in the showcase. I got a coffee,chocolate scone it was hard as a rock . I should have returned it but I don’t like to do that. Please don’t serve your scones if they are seating there for days. It’s not fair to your customers that come to your store and pay for stale baked goods. 👎
Food: 2
I don't understand how a barista doesn't know drip coffee must be brewed COMPLETELY before it's served. If you serve it halfway through a brew, it's going to be stronger than it should be.
Atmosphere: 3
Food: 2
Service: 3
The worst espresso I've had this year - and I drink it every day. Very acidic.
Atmosphere: 3
Food: 1
Service: 3
Our local coffee place...if you don't want the " big chain". Sometimes line can get backed up as the counter staff is minimal, but friendly.
Atmosphere: 4
Food: 5
Service: 4
Great spot in Mt Lebanon for a latte or other coffee treat, and excellent baked goods. Outside and inside tables. Our granddaughter loves the Rainbow cookies and our granddog loves the Pup Cup of whipped cream!
Atmosphere: 5
Food: 5
Service: 5
Only place I get coffee in Pittsburgh.
Stood out as a coffee shop. Which is exactly what you want when you need coffee. They helped me make a cookies and creme like iced drink for my girlfriend, that she adored.
The bear claw I got was decent, nothing amazing, but went well with the coffee that was solid. I'm rarely over this way, but if I am, I'll stop by. If you are debating a nearby Starbucks, don't, go here instead.
Atmosphere: 5
Food: 4
Service: 5
Love the caramel hot coffee here and staff is very friendly. Get your coffee.
Restaurantji Recommends
Awesome drinks. Pleeease replace the battery in your smoke detector! It’s been months of constant beeping lol.
Grabbed a cup of hot drip coffee before heading out of town. It was solid! Definitely not the best cup of hot coffee ever, but it was good. I would return.
Atmosphere: 5
Food: 4
Service: 5
Got a croissant from here that was straight out of the chiller, stale and hard as a rock! This is probably the worst croissant I have ever had in my life.
Food: 1
Great coffee, in a great location and my second time coming here and the coffee is really good but the customer service skills need to improve a bit. Walked up to the counter and the employee didn’t even even say hello or greet. Just stood there waiting for me to order my drink.
Atmosphere: 5
Food: 5
Service: 1
Great coffee! Awesome pastry’s !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scone
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