The Factory South Shore
300 W Station Square Dr, Pittsburgh
(412) 803-3838
Customers' Favorites
Philly Cheesesteak Egg Roll
Red Wine Braised Short Rib
The Factory Cheeseburger
16oz Grilled NY Strip
Fried Chicken Sandwich
Green Goddess Salad
Corned Beef Reuben
Brussels Sprouts
Yogurt Parfait
Factory Salad
Menu
Photos
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Recent Reviews
I'm sorry to say our brunch experience here was very disappointing. The staff seemed incredibly unprepared, overwhelmed and not sufficiently supported. The Factory was not very busy during our visit, but the Sheraton hotel was. There was a packed lobby, a dance competition and a conference all adjacent to The Factory. It seemed like we arrived shortly after a huge rush of business. There also appeared to be literally just one woman waiting on everyone and every single table....
Food and atmosphere were amazing. Service was baseline of what you would expect at any restaurant. Nothing more, nothing less.
If you're ok with asking your server for things like utensils and refills and stumping them when you have legitimate preparation inquiries then you won't even realize the service doesn't meet the standards of fine dining.
The place could benefit from a bread basket.
If you're ok with asking your server for things like utensils and refills and stumping them when you have legitimate preparation inquiries then you won't even realize the service doesn't meet the standards of fine dining.
The place could benefit from a bread basket.
The food was good and service was amazing. The 1st day I have the apple salad with endive. I had chili and Brussels. I wished the breakfast menu was a tad bit less expensive but I understood especially for the price of the rooms. I wish I took pictures
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